Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Out-of-the-Box Features, but Some Are Hard to Discover
What do you like best about the product?
There is a lot of functionality out of the box to get going without much setup.
What do you dislike about the product?
Some of the features are obscure and require a lot of reading to figure out.
What problems is the product solving and how is that benefiting you?
Helps my customers get faster responses from my team
Great for Customer Data, but Configuration Can Be Clunky
What do you like best about the product?
Makes keeping my customer data up front with the rest of my crm
What do you dislike about the product?
Feels a bit clunky to configure, especially when configuring multiple service desks
What problems is the product solving and how is that benefiting you?
It helps us give support access right inside of the experience cloud
No Complaints
What do you like best about the product?
Extremely easy to use and develop. I enjoy it
What do you dislike about the product?
Nothing... I look forward to it getting even better
What problems is the product solving and how is that benefiting you?
Handling internal customers
Very Useful and Easy to Use, but a Bit Pricey
What do you like best about the product?
Very useful to customers and easy to resolve issues.
What do you dislike about the product?
Nothing much except for the cost involved
What problems is the product solving and how is that benefiting you?
End user suppose cases
Efficient Customer Service with Service Cloud
What do you like best about the product?
Service cloud allows are agents to quickly service customers with ease.
What do you dislike about the product?
I like service cloud. Nothing negative to say at this time. Na
What problems is the product solving and how is that benefiting you?
One application to service retail and credit card customers.
Easy Admin Operation and Clear Data Visibility
What do you like best about the product?
For admin, easy to operate. Can see the data easily.
What do you dislike about the product?
It’s big platform, for the new user need to take many times to get familiar, I know is every platform is like this, but maybe there is more easy way I just don’t know
What problems is the product solving and how is that benefiting you?
User can find answer at their own, save time for the email communication between user and admin
Great 360° Customer View, but Data Integration Is Challenging
What do you like best about the product?
The ability to centralize customer information and interaction provide the 360 view
What do you dislike about the product?
The data integration work that has taken
What problems is the product solving and how is that benefiting you?
Faster response and resolution of the issue of the customer
Great AI Integration, No Complaints
What do you like best about the product?
AI integration, Einstein analytics and Agentforce
What do you dislike about the product?
Nothing that I dislike as a feature. Early GA
What problems is the product solving and how is that benefiting you?
Full blown features
Great Functionality, No Major Complaints
What do you like best about the product?
Is practical for users and this is good for me
What do you dislike about the product?
I haven't found anything that I dislike so far, maybe in the future, but for now there is nothing that bothers me.
What problems is the product solving and how is that benefiting you?
The response time for clients has been reduced, leading to greater efficiency.
Great for Service Insights, but Migration Can Be Challenging
What do you like best about the product?
The tool helps me in getting the service insights of from my customers
What do you dislike about the product?
Migrating from an existing services platform into salesforce service cloud it’s a little hard
What problems is the product solving and how is that benefiting you?
Sales inside of something that was very hard for me to get it. I’m hoping this this is gonna solve our issues.
showing 231 - 240