Agentforce Service
Salesforce, Inc.External reviews
7,029 reviews
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Service Cloud is a Vibe
What do you like best about the product?
Case management to address issues. And service console.
What do you dislike about the product?
Lack of advanced analytics needs more Einstein.
What problems is the product solving and how is that benefiting you?
Allowing support operations to manage multiple calls & cases without closing windows.
Service Cloud makes it easy to help our customers
What do you like best about the product?
So ma y ways to customize it. You can have it do anything you want
What do you dislike about the product?
There are too many bells and whistles we don't need
What problems is the product solving and how is that benefiting you?
Customer engagement and speed of service
Service Cloud simplifies customer service processes.
What do you like best about the product?
Service Cloud offers numerous opportunities to automate processes, simplifying issue resolution for service agents.
What do you dislike about the product?
I dislike email-to-case. It's difficult to track and troubleshoot when there are issues with it.
What problems is the product solving and how is that benefiting you?
It is providing a way to track issues, where they are at, and what needs to be done on them.
Operations director
What do you like best about the product?
How simple it is to customize our CRM for our team, create automation and integrate with other key platforms in our business
What do you dislike about the product?
Sometimes new features aren't communicated as quickly so it takes longer to adopt
What problems is the product solving and how is that benefiting you?
Time management, workflows and helping us save on manual labor
good features, but has some limitations
What do you like best about the product?
enhancing customer service efficiency. One of the standout aspects is its ability to provide a 360-degree view of customer interactions, which allows agents to access information quickly and personalize service.
What do you dislike about the product?
Some features are complex and some limitations require extra cost
What problems is the product solving and how is that benefiting you?
The smooth call center experience
Great product
What do you like best about the product?
It keeps the team organized and it provides visibility at all levels
What do you dislike about the product?
Allowing a file upload for Web-to-case upon submission
What problems is the product solving and how is that benefiting you?
Organized way to manage cases and escalate priority cases
Easy and quick
What do you like best about the product?
How quick we can enable more channels in a quick succession
What do you dislike about the product?
Some times it feels really hard to work with third party integration
What problems is the product solving and how is that benefiting you?
Omni channel experience in a unified platform
Service cloud is amazing
What do you like best about the product?
It resolves the customer issues and it awesome
What do you dislike about the product?
Nothing to mention as a dislike on Salesforce service cloud
What problems is the product solving and how is that benefiting you?
Customer service management.
extremely helpful for auditing
What do you like best about the product?
The way things can be trending so reporting and audit reaserch made easy
What do you dislike about the product?
how the object reporting can be limiting at time
What problems is the product solving and how is that benefiting you?
case capturing for mecanical feedback and trouble shooting records
Salesforce Service Cloud
What do you like best about the product?
Ability to connect to customer through various channel but having full knowledge of past activities with other agents
What do you dislike about the product?
Don't dislike anything in particular....
What problems is the product solving and how is that benefiting you?
Automation and increased productivity
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