Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Transformation and structure
What do you like best about the product?
It has given us the ability to structure and execute fast response to the customers and their inquiries
What do you dislike about the product?
Not much it really works for us. But we have been struggling a little with the knowledge base.
What problems is the product solving and how is that benefiting you?
We route all inquiries and Netbank messages into service cloud and service cloud helps us to quickly give responses to the customers
It helps my team streamline our sales process so much by integrating service and sales
What do you like best about the product?
The integration with the Salesforce ecosystem saves a lot of time
What do you dislike about the product?
Platform requires a lot of customization to properly provide value
What problems is the product solving and how is that benefiting you?
Connecting existing client opportunities for upsell
Service excellence is customer success
What do you like best about the product?
Enables Seamless case mgmt with customer 360
What do you dislike about the product?
Public sector specific templates are lacking
What problems is the product solving and how is that benefiting you?
Feedback mgmt and case mgmt
Good platform for integration with other systems
What do you like best about the product?
Easy workflow, integration and user friendly
What do you dislike about the product?
Connecting to inbuilt systems. Workflow integration is challenging
What problems is the product solving and how is that benefiting you?
Customer calls complaints handling
Best Service Product
What do you like best about the product?
I like that service cloud is on the salesforce platform and is so easy to use. The customability is unlike any other service product I have used.
What do you dislike about the product?
I wish that more features were free, it's frustrating to get excited about a new feature and find out it's a paid addon.
What problems is the product solving and how is that benefiting you?
We used to use ServiceNow for sales support, but it was hard to customize or report on the data on a way that was useful to understanding where issues were so we could plan to get ahead of them. Service Cloud is east to customize and the reporting it offers is allowing us to know where we need to improve on process and where we need to offer better training.
Data driver service operation review
What do you like best about the product?
Easy integration and one stop solution for agents
What do you dislike about the product?
Integration with Agentforce not by default
What problems is the product solving and how is that benefiting you?
Provides customized digital services
Service Cloud is amazing
What do you like best about the product?
Ticket management & service desk are the best features of service cloud
What do you dislike about the product?
The cost of service cloud is too much and can't suggest it to startup's.
What problems is the product solving and how is that benefiting you?
Digital engagement helped us a lot.
Bridging Sales and Service into One CRM
What do you like best about the product?
We recently moved to Salesforce Service Cloud in an effort to bridge the gap between our teams. The visibility we have across the enterprise is mind blowing. The page layouts and ease of use have made the transition enjoyable.
What do you dislike about the product?
I have no dislikes at the moment. Salesforce was a huge step up for our team and it has been great learning the platform.
What problems is the product solving and how is that benefiting you?
Our service teams are now under one roof! Being able to see across the enterprise has allowed us to streamline processes and better serve our clients.
This is and incredible product. I’m a sells director and my clients loves sfsc. Is the best solucion
What do you like best about the product?
The integrstiin with einstein and all of this capabilityes
What do you dislike about the product?
The einstein for service addon is too expensive
What problems is the product solving and how is that benefiting you?
Data unifocstion in one view and ai acelerators
Good features
What do you like best about the product?
All features needed for services are offered under one umbrella.
What do you dislike about the product?
Limited integrations and customization availability.
What problems is the product solving and how is that benefiting you?
Call center
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