Agentforce Service
Salesforce, Inc.External reviews
7,029 reviews
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Platform Manager
What do you like best about the product?
The functionality to do traceability for incidents, incident management
What do you dislike about the product?
Implementation cost, find people well trained is hard and the risk is exponential
What problems is the product solving and how is that benefiting you?
Helping us have correct trazability
It is amazing how much data and schema the service cloud supports
What do you like best about the product?
Everything can be captured at the overall account service level
What do you dislike about the product?
Nothing really anything. May be the price
What problems is the product solving and how is that benefiting you?
Getting holistic view of the success of the customer service org performance
Salesforce Service Cloud has decreased slow process and help speed up our SLAs
What do you like best about the product?
Ease of use and and setup, then the general excitement ofy users.
What do you dislike about the product?
No Downside that I have experienced as of yet
What problems is the product solving and how is that benefiting you?
Helping with getting customers issues infront of my team.
Ticketing Systems made EASY!!!
What do you like best about the product?
Using cases to simplify service tickets with our sales team following new customer acquisitions.
What do you dislike about the product?
That iI don't know it well enough yet. We are new users.
What problems is the product solving and how is that benefiting you?
Optimizing efficiency in or workflows to allow us to do more with what we have and not add headcount to keep up with volumes
Helping us build it case
What do you like best about the product?
It allows us to route internal cases to the appreciate teams
What do you dislike about the product?
Case team member alerts are difficult to setup
What problems is the product solving and how is that benefiting you?
Internal requests for things such as rfps and ndas on opps
Great product
What do you like best about the product?
Salesforce voice, Omni channel and agent force
What do you dislike about the product?
Not close to features in terms of external products
What problems is the product solving and how is that benefiting you?
Case management and knowledge base
Amazing expertise with case management
What do you like best about the product?
Very nice einstine bots and case management
What do you dislike about the product?
Nothing we like almost all the salesforce OOTB
What problems is the product solving and how is that benefiting you?
Saleaforce voice with service cloud
Best customer service tool
What do you like best about the product?
It makes managing tickets so much easier between agents
What do you dislike about the product?
High license cost make it less affordable
What problems is the product solving and how is that benefiting you?
Queue assignment and approvals.
Service Clouds is leveraging the customer 360
What do you like best about the product?
Service Cloud allows customer service to leverage sales cloud data and allows to help customers in a much more efficient way.
What do you dislike about the product?
Master data is key, if customer master data is not mainted properly, you cannot leverage service cloud to the fullest.
What problems is the product solving and how is that benefiting you?
Questiongs on oroducts, marketing collateral, orders and invoices
Use case - call center
What do you like best about the product?
Service console, with the main customer data, treatment, and indicators for operation management
What do you dislike about the product?
There is no native integration with Nice, a telephony platform.
What problems is the product solving and how is that benefiting you?
Call center management
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