Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Transform attention by putting the customer at the center
What do you like best about the product?
That allows you to optimize and use omnichannel, allowing you to track attention from end to end.
What do you dislike about the product?
The integration is a bit difficult with mkt cloud
What problems is the product solving and how is that benefiting you?
The management of my client's products with their next preferred offer to provide them
Enjoining Service Cloud
What do you like best about the product?
Case routing makes the jobs easy to help customers
What do you dislike about the product?
Sometimes case routing does not work and disappointing
What problems is the product solving and how is that benefiting you?
Helping partners to log their cases
Service Cloud Yeah
What do you like best about the product?
Great prorduct and great opportunities with Agent Force integrated in reps dalla routine
What do you dislike about the product?
Privacy policy should be easier to adapt to european market
What problems is the product solving and how is that benefiting you?
It helps us in simplify the interpretation of customemrs requests
Works for every one
What do you like best about the product?
Our agents can get the info they need while our customers
What do you dislike about the product?
Can be pricey compared to others for what it offers
What problems is the product solving and how is that benefiting you?
Response time in solving cases contunes to decrease as we continue to improve our processes
No more internal action emails
What do you like best about the product?
When a deal is closed, I don't have to send an email to the implementation team about service delivery
What do you dislike about the product?
When sales reps don't enter enough info.
What problems is the product solving and how is that benefiting you?
Delivery of new orders and managing customer complaints
Experience
What do you like best about the product?
What I like best about Salesforce Service Cloud is its ability to provide a complete, 360-degree view of the customer. This makes it easy to offer personalized support and resolve issues faster. The automation features, like case routing and AI-powered suggestions, save time and improve efficiency. The self-service portals also empower customers to find answers on their own, reducing the workload on support teams. Additionally, the robust reporting tools give clear insights to track performance and make data-driven decisions. Overall, it's a powerful platform for delivering excellent customer service.
What do you dislike about the product?
One drawback of Salesforce Service Cloud is its complexity, especially during the initial setup and customization. It can require a steep learning curve for new users and administrators. Additionally, some features, while powerful, may feel overwhelming without proper training. Customizing certain workflows or reports can also be time-consuming. The pricing can be on the higher side, especially for smaller teams or companies with limited budgets. Lastly, while it's a versatile platform, integrating with other systems sometimes requires additional development effort.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud has greatly improved our customer support operations. It consolidates customer data, enabling faster and more personalized service. The automated case management system ensures timely resolution of issues. AI tools reduce repetitive tasks, leading to quicker responses. The self-service options have decreased ticket volume, allowing the team to focus on more complex cases. The reporting features provide valuable insights for continuous improvement. Overall, it has enhanced efficiency and customer satisfaction.
How Service Cloud help us increasing Client Trust
What do you like best about the product?
Low maintenance implementation and very intuitive for users
What do you dislike about the product?
Probably implementation time if scope changes
What problems is the product solving and how is that benefiting you?
We had legacy systems that causes us to lose client trust, we had several downtimes and was leading us to have a bad NPS
Case Management
What do you like best about the product?
Easy for my company to place necessary orders after sales process has been completed
What do you dislike about the product?
I dislike that it takes a while to get my organization set up
What problems is the product solving and how is that benefiting you?
Case and ticket management
Salesforce Service Cloud improving customer interactions
What do you like best about the product?
The fact you can use all 360 view of the customer to address specific needs.
What do you dislike about the product?
If you have many Customer Service agents, you end up having to own many licenses.
What problems is the product solving and how is that benefiting you?
Improving the interactions with the customer and making it easier for customer service agents to address customer needs.
PL app dev
What do you like best about the product?
The chatbot feature helps us automate self help.
What do you dislike about the product?
That for harnessing new features there are license costs
What problems is the product solving and how is that benefiting you?
Data cloud not integrated
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