Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce Service Cloud: A Game-Changer for Customer Support
What do you like best about the product?
the new agentic and Einstein chatbot features are amazing and would definitely love to build on that.
What do you dislike about the product?
omnichannel routing experience is still buggy and doesnt work so seamlessly. service cloud for slack still missing lot of features.
What problems is the product solving and how is that benefiting you?
Automation and adding AI client service agents are really a great problem solved for us
Service Cloud - Eliminate silos to help customers
What do you like best about the product?
Case management is key
It allows for so much customization which allows us to be scale
Has great reporting options in house plus ability to get more options through it's many integration options
Tons of existing and new automation options coming in that we are excited for
It allows for so much customization which allows us to be scale
Has great reporting options in house plus ability to get more options through it's many integration options
Tons of existing and new automation options coming in that we are excited for
What do you dislike about the product?
Ui can be a bit better for our agent team
It was a bit more expensive than others
Reporting options a bit limited out of the box
Customization options are a bit complex for junior admins however the ai features coming to streamline flow creation can help eliminate that
It was a bit more expensive than others
Reporting options a bit limited out of the box
Customization options are a bit complex for junior admins however the ai features coming to streamline flow creation can help eliminate that
What problems is the product solving and how is that benefiting you?
Better customer service
Better productivity for agents
Scalable solution so we don't have to keep adding new options or implement new solutions
Better productivity for agents
Scalable solution so we don't have to keep adding new options or implement new solutions
Service Cloud for us
What do you like best about the product?
What I like best is ease of case management
What do you dislike about the product?
Sometimes, configuration becomes complex
What problems is the product solving and how is that benefiting you?
Omnichannel saves time in routing cases
Perfect to CX
What do you like best about the product?
It is a perfect solution to keep the clients
What do you dislike about the product?
Nothing! That solution has allwe need to CX
What problems is the product solving and how is that benefiting you?
To improve the journey attempt client
Service Cloud for our Veterans
What do you like best about the product?
It has many great features that is very efficient and useful for medical professional end users to service VA patients from digitally reviewing there medical records to the soft phone feature to speak with the patients.
What do you dislike about the product?
It can be a challenge from the many features to determine and narrow down what it would be best.
What problems is the product solving and how is that benefiting you?
It has combined a legacy system with many other integrations and the scaling seems unlimited to grow.
Salesforce service cloud review
What do you like best about the product?
Effective troubleshooting related to the products
What do you dislike about the product?
Currently does not have a 360 view of the customers
What problems is the product solving and how is that benefiting you?
Troubleshooting. Customer Relationship management.
Great platform
What do you like best about the product?
It's a part of seamless automation platform
What do you dislike about the product?
Sometimes too much happening and things get complicated.
What problems is the product solving and how is that benefiting you?
Customer service ticketing on the unfied platform
Best cloud for customer service
What do you like best about the product?
Ability to get 360 view of all customer activities. Constant innovation and data security provided by salesforce. Additionally Einstein seems to be replaced by more powerful ai which is something to look forward to as new ai agents.
What do you dislike about the product?
Chanel transfer from one to another seems to be an issue.
What problems is the product solving and how is that benefiting you?
Providing customer service by case management and omni channels in one place
Service Cloud
What do you like best about the product?
Salesforce Service Cloud is great because it brings all customer interactions into one place, making it easy for agents to provide fast and effective support.
What do you dislike about the product?
Salesforce Service Cloud can be complex and difficult to customize, which may lead to a steep learning curve and extended setup times
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves the problem of fragmented customer service by consolidating interactions into a single platform. This integration improves response times and service quality, leading to increased customer satisfaction and more efficient operations for our team.
Salesforce Service
What do you like best about the product?
Salesforce Service is an integral part of our Customer Support operations. It's a vast and powerful tool, which elevates our customer and employee experience.
What do you dislike about the product?
Reporting on Salesforce Service cases can have limitations.
What problems is the product solving and how is that benefiting you?
Salesforce Service is our primary tool for customer support documentation and knowledge.
showing 2,451 - 2,460