Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
I love using service cloud it is great!
What do you like best about the product?
I like that it gets all of my customer data in one place
What do you dislike about the product?
I don't like that sometimes things are a little complicated to be configured.
What problems is the product solving and how is that benefiting you?
It is solving case resolution
We are very happy with the service cloud!
What do you like best about the product?
That is helps all teams get insights into everything from the customer
What do you dislike about the product?
It can be a bit complex sometimes for new people to learn
What problems is the product solving and how is that benefiting you?
It's helping us support the customer 360
Interesting
What do you like best about the product?
I love the unity of data in one place ..
What do you dislike about the product?
Triggers and poor apex asynchronous calls.
What problems is the product solving and how is that benefiting you?
Flows to create automations and tasks
ServiceCloud is just great
What do you like best about the product?
Enables us to provide a great and timely service
What do you dislike about the product?
Gets slow sometimes but we just need a little patience and back to great again
What problems is the product solving and how is that benefiting you?
It's enabling us to serve our customers better, if they are happy then we also are
service cloud is helping us do our day to today case handling
What do you like best about the product?
It helps us managing all our customer requests and has great customer engagement
What do you dislike about the product?
Sometimes needs customization for our processes to work proper
What problems is the product solving and how is that benefiting you?
The email demand and contact via our websites
Great Service Management tool
What do you like best about the product?
Best to track Service Management cases and integrating with Agentforce
What do you dislike about the product?
There is nothing to dislike. Its a great tool
What problems is the product solving and how is that benefiting you?
Creating a Customer 360
Service for mobile contracts
What do you like best about the product?
Easy to use. Support for multiple channels.
What do you dislike about the product?
It takes sometime to setup the pmnichannel, but its worth it
What problems is the product solving and how is that benefiting you?
We solve all contract related problems
Empower with Salesforce Service Cloud
What do you like best about the product?
It offers a self-driven case management system, streamlining customer success and ensuring top-tier service.
What do you dislike about the product?
Cost can be a majot factor to implement service cloud.
What problems is the product solving and how is that benefiting you?
It is providing 360 view which is very much beneficial.
Customer satusfaction 360
What do you like best about the product?
I love the ability to have a holistic view of the customer I'm working with all on one screen.
What do you dislike about the product?
I have yet to find something that has not benefited my ops team in making them more efficient.
What problems is the product solving and how is that benefiting you?
Our ability to see all cases a given client is having in a central place. Being able to monitor our response times to ensure our resolution is timely.
Life changing and has change my day-to-day work
What do you like best about the product?
It is easy to use, and it keeps on my contacts in order.
What do you dislike about the product?
At the moment, there is nothing I dislike about it.
What problems is the product solving and how is that benefiting you?
It has improved our recruitment efforts and the way we assist students my case managing
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