Agentforce Service
Salesforce, Inc.External reviews
7,025 reviews
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Customer Service with Salesforce Service cloud
What do you like best about the product?
Agent experience, process automation, call routing and service cloud voice features
What do you dislike about the product?
Cloud telephony integration and issues on user experience side
What problems is the product solving and how is that benefiting you?
Helping my clients leverage the power of Service Cloud with features like ServiceGPT to improve their agents productivity ants experience
Amazing service cloud
What do you like best about the product?
The UI facilitates a lot the work with the customers. Easy to use and configure.
What do you dislike about the product?
It is expens8ve, so dont all the comoanies have thw facklities to acces this nice feature
What problems is the product solving and how is that benefiting you?
It is making easuer the case managment. There are thousonds of cases to solve evryday and serv8ce cloud facilitates
Amazing and easy to use
What do you like best about the product?
Salesforce Service Cloud stands out for its comprehensive and integrated approach to customer service. What I particularly like is its ability to unify customer interactions across various channels into a single view, which helps service agents resolve issues more efficiently. The platform's advanced features, such as AI-powered chatbots, automation, and robust analytics, further enhance its effectiveness in improving customer experiences and optimizing service operations.
What do you dislike about the product?
It's sometimes difficult to configure as per use.
What problems is the product solving and how is that benefiting you?
Salesforce has brought together our whole contact center in one place which is great.
architect
What do you like best about the product?
Service Console, Chatbots, omnichannel, knowledge integration
What do you dislike about the product?
The updates in Service Cloud are fewer compared to the updates in Sales Cloud in every release
What problems is the product solving and how is that benefiting you?
Streamlines our customer support process. Helps alleviate the problems using chatbots
Process guy to Admin
What do you like best about the product?
Coming from a business process side of the company and transitioning to an admin was very easy to do. The ease of learning how to be an admin was not as complicated as I thought it would be. Yes there are learning curves based off of how our business works but easily doable
What do you dislike about the product?
The speed sometimes is an issue, waiting for pages to load or results to pop up on a report can be annoying at times.
What problems is the product solving and how is that benefiting you?
Everything used to be in spreadsheets or in emails which is horrible business practice!
Consoles are awesome
What do you like best about the product?
Consoles within Sevice Cloud really help our end users to focus on relevant information. Tabs allow flexibility of toggling between cases or other content in Salesforce on one screen.
What do you dislike about the product?
Having to manually close tabs individually. Would love an option to close all non- saved tabs.
What problems is the product solving and how is that benefiting you?
Individual cases. Especially shared use cases with dynamic forms.
Service First
What do you like best about the product?
Great platform to begin a service journey
What do you dislike about the product?
Nothing springs to mind - our implementation is going well
What problems is the product solving and how is that benefiting you?
Better UI and features over legacy systems
Service cloud is the hero
What do you like best about the product?
All the features around agent productivity
What do you dislike about the product?
Most of the features are best in service cloud
What problems is the product solving and how is that benefiting you?
It improves the agent productivity
Salesforce Service Cloud: A Game-Changer for Customer Support
What do you like best about the product?
the new agentic and Einstein chatbot features are amazing and would definitely love to build on that.
What do you dislike about the product?
omnichannel routing experience is still buggy and doesnt work so seamlessly. service cloud for slack still missing lot of features.
What problems is the product solving and how is that benefiting you?
Automation and adding AI client service agents are really a great problem solved for us
Service Cloud - Eliminate silos to help customers
What do you like best about the product?
Case management is key
It allows for so much customization which allows us to be scale
Has great reporting options in house plus ability to get more options through it's many integration options
Tons of existing and new automation options coming in that we are excited for
It allows for so much customization which allows us to be scale
Has great reporting options in house plus ability to get more options through it's many integration options
Tons of existing and new automation options coming in that we are excited for
What do you dislike about the product?
Ui can be a bit better for our agent team
It was a bit more expensive than others
Reporting options a bit limited out of the box
Customization options are a bit complex for junior admins however the ai features coming to streamline flow creation can help eliminate that
It was a bit more expensive than others
Reporting options a bit limited out of the box
Customization options are a bit complex for junior admins however the ai features coming to streamline flow creation can help eliminate that
What problems is the product solving and how is that benefiting you?
Better customer service
Better productivity for agents
Scalable solution so we don't have to keep adding new options or implement new solutions
Better productivity for agents
Scalable solution so we don't have to keep adding new options or implement new solutions
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