Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Nice product
What do you like best about the product?
Saves a lot of time logging cases and communicating with other departments
What do you dislike about the product?
Some standard functions can be more flexible
What problems is the product solving and how is that benefiting you?
Knowledge base
All in the same place
What do you like best about the product?
The best part of service cloud is that it's the same system as my sales CRM.
What do you dislike about the product?
Some features are paywalled or may require you to get additional tools for all your needs
What problems is the product solving and how is that benefiting you?
Single place for our case management with the rest of our CRM data readily available
360 View the bomb!
What do you like best about the product?
It truly is a 360 view of your customer!
What do you dislike about the product?
There is nothing really that I dislike it checks all the boxes!
What problems is the product solving and how is that benefiting you?
The ability to capture different aspects of information in one place.
Success with Service Cloud
What do you like best about the product?
I love the ability to have standard out of the box functionality coupled with custom logic to support intricate business processes and complex customer inquiries.
What do you dislike about the product?
Often times due to archaic email the case set up we have junk/spam inquiries.
What problems is the product solving and how is that benefiting you?
Exposure of all customer facing communications to ensure quality support from all levels of the organization
Reviewing the service cloud
What do you like best about the product?
Specialized in customer management and currently reviewing from the perspective of improving the efficiency of the customer service team using AI.
What do you dislike about the product?
It is still under consideration for introduction, but the price is a bit high, making it difficult to calculate ROI.
What problems is the product solving and how is that benefiting you?
Specialized in customer management and currently reviewing from the perspective of improving the efficiency of the customer service team using AI.
Best CRM for Sales and service
What do you like best about the product?
The solution is simples, well integrated and has many APIs.
What do you dislike about the product?
Nothing. I like everything about this product.
What problems is the product solving and how is that benefiting you?
Helps us to increase selling and helps our customer services.
Service Cloud for customers
What do you like best about the product?
case management and Einstein AI for quick case resolution
What do you dislike about the product?
License costs and access management for small businesses
What problems is the product solving and how is that benefiting you?
Getting a chance to listen to our customers and getting back to them with resolution on time
Don’t miss a detail!
What do you like best about the product?
Salesforce Cloud ensures you will get a complete picture of your customer everytime. There is no better solution to make sure you are getting a complete view of your customer everytime
What do you dislike about the product?
At times it's a a lot of clicking but it gets better as you get used to it
What problems is the product solving and how is that benefiting you?
It allows us to have a central hub for how they are interacting with all ends of our business to make sure we aren't duplicating efforts and making for a poor experience.
Great product
What do you like best about the product?
Its helpful in providing a holistic view
What do you dislike about the product?
Its expensive with all the different licenses
What problems is the product solving and how is that benefiting you?
Providing customer contacts to see touchpoints
Customer support
What do you like best about the product?
Service cloud has helped most with case management
What do you dislike about the product?
Service analytics can be improved for easier use
What problems is the product solving and how is that benefiting you?
Knowledge base has helped most
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