Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Helping LATAM software support
What do you like best about the product?
Its really friendly UX for our agents. We can also connect with all our clients data to delivery a powerfull experience.
What do you dislike about the product?
It's take a while to get new features in other languages than english. Einstein gpt for exemplo.
What problems is the product solving and how is that benefiting you?
We use as CRM and connect all channels in the same Page, giving a 360 view of the service.
Service cloud success
What do you like best about the product?
I enjoy having the agent data in one seamless view. I also like the Omni channel routing options.
What do you dislike about the product?
So far I've enjoyed the features and haven't had an huge complaints.
What problems is the product solving and how is that benefiting you?
Helping us with case data for our customers
Service to a next level
What do you like best about the product?
By far the best things about service cloud are the built in tools but also the ability to extend those tools to implement custom business processes as needed.
What do you dislike about the product?
Can be a bit overwhelming for new end users and training is almost always a need.
What problems is the product solving and how is that benefiting you?
Customer success and management, allows agents to timely address key issues for customers.
Guiding patients to therapy quickly
What do you like best about the product?
It's allows us to connect our patients to their therapies quicker. Integrating with JCP, Payers and more seamlessly.
What do you dislike about the product?
Enhancing "legacy" design to updated optimized ways within the platform quickly against growing demand.
What problems is the product solving and how is that benefiting you?
Connecting patients, HCP, Payers, and its data all in one location.
Intuitive and efficient U
What do you like best about the product?
Intuitive and easy to use user interface, dynamic forms showing contextual information and complete 360 view of previous interactions with the customer.
I also like that tabs are grouped under account in sales console.
I also like that tabs are grouped under account in sales console.
What do you dislike about the product?
Maybe it would be nice to have better path component that is showing different statuses depending where you are in case resolution e.g. reopen should not be visible for new case that previously wasn't saved.
What problems is the product solving and how is that benefiting you?
Efficient Customer complaint management
Helps manage support cases and interactions
What do you like best about the product?
The ability to have many workflows through processes and have a lot of data on cases and relationships to other cases helps a lot.
What do you dislike about the product?
The user interface us a bit outdated and can be hard to use.
What problems is the product solving and how is that benefiting you?
It helps manage inbound customer support request and it's easy to see and track and respond.
Service cloud improves case efficiency
What do you like best about the product?
Very helpful in managing cases and with omnichannel makes it very easy for customers to create cases
What do you dislike about the product?
Nothing, so far I haven't found any issues
What problems is the product solving and how is that benefiting you?
Gives our customers an easy way to report an issue
Service Cloud
What do you like best about the product?
How I can configure all the scenarios to measure the response time and the configuration capabilities to trigger specific actions towards close a case
What do you dislike about the product?
One of the things I dindt like is the limited mobile app functionality
What problems is the product solving and how is that benefiting you?
Its helps with the claims management process of my customer support channels
Quick setup
What do you like best about the product?
It's easy and quick setup is amazing. All customers are happy with quick resolution and auto acknowledgement service email.
What do you dislike about the product?
Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization."
What problems is the product solving and how is that benefiting you?
Manage customer tickets, and triage according to the skill set of the agent.
Our team loves the flexibility of Service Cloud
What do you like best about the product?
Our teams really appreciate the high level of customization we can achieve with Sales Cloud. Especially how we can connect to customer data and use managed packages like Sinergify to connect with our development teams who use other tools.
What do you dislike about the product?
We really like it. We don't have things we dislike.
What problems is the product solving and how is that benefiting you?
It facilitates solving our customers' concerns.
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