Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Scales well
What do you like best about the product?
Is easy to use and it brings holistic view of customer from Sales cloud CRM. It scales well for multinationals that have a follow the sun model
What do you dislike about the product?
Could benefit from more out of the box templates for defect tracking and enhancement requests
What problems is the product solving and how is that benefiting you?
We provide customer technical support that help our customers adopt the product and yield higher renewals or upsell opportunities
Service Cloud integrations provide a more holistic view
What do you like best about the product?
I appreciate that integrating data from other Clouds helps provide a 360 view of our customers to provide better customer service.
What do you dislike about the product?
I dislike that it's not easy to use the legacy chatbot.
What problems is the product solving and how is that benefiting you?
Customer support for our customers is compiled in one place with good visibility for the team.
Leveraging next generation functionally today
What do you like best about the product?
My organization leverages ServiceCloud in conjunction with our contact centers to maximize efficiency
What do you dislike about the product?
Our biggest concern is license cost and latency issues. We continue to seek was to make strides on both
What problems is the product solving and how is that benefiting you?
Our integration between Service and Health Cloud is helping bring a full 360 view of our customers journey
Amazing product
What do you like best about the product?
Our field service team is a great asset and it's bringing the attention to them
What do you dislike about the product?
Integration always takes time it's the same with every product
What problems is the product solving and how is that benefiting you?
Gaining insight from our field service team
Helped streamline internal help tickets
What do you like best about the product?
The ability to tailor services for our customer support teams and internal teams. This has made our teams more efficient and allowed our management to see where the main issues are
What do you dislike about the product?
Field service connected to calendar still needs work.
What problems is the product solving and how is that benefiting you?
Internal help desk
Feedback for how my company uses serrvice cloud
What do you like best about the product?
The most helpful features of the Salesforce service cloud is that configuration of the console, but it was super beneficial to our users to be able to move from case to case
What do you dislike about the product?
Probably the least favorite part of service cloud is the configuration of contacts on case, from a user perspective needs to allow for quick setup for our call center users we had to code around to make a better user experience.
What problems is the product solving and how is that benefiting you?
Being able to assure we follow up with our clients in a timely and comprehensive way when they contact us for an inquiry or issue
Service Cloud is Great
What do you like best about the product?
It's highly customizable to whatever your business model may be.
What do you dislike about the product?
Some of the limitations around viewing and modifying things related to Service Cloud, like email messages.
What problems is the product solving and how is that benefiting you?
It makes reporting and gaining insight into what our customers contact is about very easy.
Enhance the agent's force experience
What do you like best about the product?
Definitely a positive use case, provide lots of easily integrated AI capabilities.
What do you dislike about the product?
I'd recommend against continuously using the low code/no code terminology without providing context around the setup.
What problems is the product solving and how is that benefiting you?
Engage with knowledge management
Long time ServiceCloud User!
What do you like best about the product?
Enhancements to Case Management and integration with Slack has been a game changer.
What do you dislike about the product?
Data cleanup needed due to tech debt with older implementations.
What problems is the product solving and how is that benefiting you?
Brings information from multiple SoRs into one place for our Agents.
D3 Service Cloud
What do you like best about the product?
It has a clean user interface and omnichannel is very helpful.
What do you dislike about the product?
Additional licences required for features like chatbot.
What problems is the product solving and how is that benefiting you?
Allowing us to resolve complaints and queries.
showing 2,521 - 2,530