Agentforce Service
Salesforce, Inc.External reviews
7,025 reviews
from
and
External reviews are not included in the AWS star rating for the product.
They take shape in AI capabilities
What do you like best about the product?
The quality in the response and the improvement of agents' times
What do you dislike about the product?
Nothing relevant, it is a very complete solution
What problems is the product solving and how is that benefiting you?
Let customers obtain quick solutions when a new support group is required
Excellent!
What do you like best about the product?
Salesforce service is the industry leader in providing excellent services.
What do you dislike about the product?
Nothing, it's a great product! I love using Salesforce service cloud.
What problems is the product solving and how is that benefiting you?
Customer service
Marketing Cloud product manager
What do you like best about the product?
Case Management and Knowledge capabilities
What do you dislike about the product?
Ability to aggregate and display case information from other sources/systems
What problems is the product solving and how is that benefiting you?
Complaint management and Procedures
Service cloud allows us to handle case escalation and resolution with ease.
What do you like best about the product?
It is easy to setup and has nice features that allow us to move quickly with case resolution.
What do you dislike about the product?
Some customizations require custom coding to achieve the goal.
What problems is the product solving and how is that benefiting you?
It is allowing us to recieve and resolve support cases as well as change requests in a timely and organized manner.
良い経験
What do you like best about the product?
We utilize it to ensure that we can handle the many inquiries we receive from customers every day without missing any.
What do you dislike about the product?
I don't feel any significant inconvenience with what I'm currently using. I would like to continue using it.
What problems is the product solving and how is that benefiting you?
Respond without fail.
Service Cloud
What do you like best about the product?
Usability and possibility to scale up easily
What do you dislike about the product?
I can say I'm overall very happy with Service
What problems is the product solving and how is that benefiting you?
Managing dirrerent teams in dinferrent locations
Good tool for key service features
What do you like best about the product?
Good products with key service features like knowledge base and case management
What do you dislike about the product?
The need for external consultancy to take full value of it
What problems is the product solving and how is that benefiting you?
Manage relation with our customers in a effective way
Helping Customers
What do you like best about the product?
Ability for service reps to be freed up to better help customers
What do you dislike about the product?
Nothing at this moment that I can think of
What problems is the product solving and how is that benefiting you?
Routing new cases to appropriate agents
Salesforce cases for client support
What do you like best about the product?
Email to case, case routing, auto response rules help route cases to the correct queues.
What do you dislike about the product?
Ease of case creation, case routing and integrating with Agentforce ai
What problems is the product solving and how is that benefiting you?
Client support, financial products support
Service cloud Overview
What do you like best about the product?
The overall Omnichannel experience and customer 360
What do you dislike about the product?
Inability to customize social service injections. Sprout is a good tool but could be more native
What problems is the product solving and how is that benefiting you?
Case management and service got recently
showing 2,571 - 2,580