Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Selfservice
What do you like best about the product?
Easiness to find, record and track customer interactions, help assisting CST
What do you dislike about the product?
That field service sells apart from Service
What problems is the product solving and how is that benefiting you?
Post sales customer satisfaction
Salesforce
What do you like best about the product?
Service cloud makes digital marketing a breeze
What do you dislike about the product?
Email tracking is no longer reliable due to other influences.
What problems is the product solving and how is that benefiting you?
Service cloud is grea for helping different applications talk to each other.
Best in class for enterprise Customer Service
What do you like best about the product?
The Service Cloud App is very robust for automating support processes.
What do you dislike about the product?
There is a steep learning curve to customize all the advanced features in order to maximize the ROI for smaller organizations.
What problems is the product solving and how is that benefiting you?
Getting back to our customers quickly and consistenty giving top quality support.
Great service console providing all important information on single page
What do you like best about the product?
Service Cloud is a powerful tool for managing customer orders, offering real-time tracking and seamless communication across teams. Our customer service team especially appreciates the Service Console, which shows all the necessary data in the context of the current task they are working on
What do you dislike about the product?
We use it so heavily that some case assignment rules have become quite complex and are hard to maintain;)
What problems is the product solving and how is that benefiting you?
Service Cloud allows collaboration between different parties and teams around the world, reducing the time needed to resolve issues.
Amazing - Service Cloud!
What do you like best about the product?
Connecting our clients to our service professions through a unified platform.
What do you dislike about the product?
Our opencti integration is difficult. Looking forward to service cloud voice.
What problems is the product solving and how is that benefiting you?
Connecting the client to the service need to the service professional, providing for a see less customer service experience.
Great Service Solution
What do you like best about the product?
It offers Omni channel capabilities and is great for offering awesome customer communication
What do you dislike about the product?
The licencing model for adding 3party channels is sometimes tricky to understand
What problems is the product solving and how is that benefiting you?
Centralized communication, standardization in processes, KPI reporting
Outstanding service centralization and management platform to drive organizational transformation
What do you like best about the product?
One of the largest drivers for our teams is the utilization of Omni-channel routing and management of voice, chat and email queues and having a singular place to manage the workload across agents with different skills in an optimal way.
What do you dislike about the product?
One of the largest challenges with Service Cloud at times can be the transition of third party systems from legacy CTI integrations to more modern Salesforce Voice integrations that bring a substantial amount of features value to both CS and leadership teams.
What problems is the product solving and how is that benefiting you?
Salesforce has helped to unify communication channels for customers and agents to be able to put the most up to date information on customer interactions in a single system so that we are able to intelligently decision across both sales and service teams, as well as marketing communications so that we are tailoring the right message at the right time (or no message if the time isn't right).
Great for your clownts
What do you like best about the product?
Service cloud elevates the aftersales process of your customers.
What do you dislike about the product?
Nothing, I'm really happy with the solution.
What problems is the product solving and how is that benefiting you?
The case management system.
CIO
What do you like best about the product?
Easy to set up, basic use cases are easily met out of the box, mostly straightforward.
What do you dislike about the product?
We found there was a lot of options to consider when configuring the tool. The basics were straightforward but trying to narrow the best options took some time.
What problems is the product solving and how is that benefiting you?
Helping with case support and customer enquiries.
Service cloud to serve sales
What do you like best about the product?
The easiness in deploying a portal for customers to log their tickets
What do you dislike about the product?
There is no built in feature to allow customer to request eval licenses aside cases
What problems is the product solving and how is that benefiting you?
It allows queuing tickets that are then handled by humans. Before that we used emails.
showing 2,581 - 2,590