Agentforce Service
Salesforce, Inc.External reviews
7,025 reviews
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Best in Service on the Service Cloud
What do you like best about the product?
Salesforce Service Cloud allows our 24/7/365 client services organization to help high profile clients efficiently and knowledgeably!
What do you dislike about the product?
I do not have any pieces of Servicr Cloud that I dislike.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is developing around the Omni Channel Supervisor to make that experience more user friendly.
Service cloud
What do you like best about the product?
Helps service customers better and faster
What do you dislike about the product?
More improvements needed for service cloud
What problems is the product solving and how is that benefiting you?
Solving customer Service
Service Cloud - yes!
What do you like best about the product?
Keeping our service and implementations data closely tied to account information and incoming opportunities helps us align internally and keep transparency across many customers and teams.
What do you dislike about the product?
Limitations tied to legacy approaches and deployments can make new directions /improvements hard to pursue.
What problems is the product solving and how is that benefiting you?
The service cloud is one of our most consistent tools. This integrity is critical!
Excelent!
What do you like best about the product?
Onmichannel, cases, easier, practice and real time
What do you dislike about the product?
Nothing, its a great tool
I think it is perfect
I think it is perfect
What problems is the product solving and how is that benefiting you?
Customer success
Service Cloud centralized our CS team!
What do you like best about the product?
I love the Omni-channel functionality that allows our reps to work seamlessly across channels and work hundreds of cases per day!
What do you dislike about the product?
I really dislike the auto-opening functionality that is not customizable to turn off! We want to auto accept cases, but not always auto-open.
What problems is the product solving and how is that benefiting you?
Centralizing channels into Salesforce. This creates less channels for me as the Admin to manage - it's all in one place in Salesforce!
Service cloud is a great space to manage a client interactions and see a 360 view of our clients
What do you like best about the product?
Love the ease of seeing the client and reporting options to track interactions. The bot has been great in answering easy questions and freeing up our agents for higher value interactions with our clients.
What do you dislike about the product?
It is hard to set up features sometimes without a lot of discovery.
What problems is the product solving and how is that benefiting you?
Our self service is saving 50% of agent chat cases.
GREAT service solution
What do you like best about the product?
Easy to configure and solves most of our issues
What do you dislike about the product?
Licencing Model difficult to understand sometimes
What problems is the product solving and how is that benefiting you?
standardized KPI reporting and communication
Useful product
What do you like best about the product?
Salesforce service cloud enables field services to support customers in new ways
What do you dislike about the product?
Takes a lot of training to fully implement.
What problems is the product solving and how is that benefiting you?
Answering questions for users when they are on external calls
Great development experience
What do you like best about the product?
I like how omnichannel can rout multiple channels based on skills
What do you dislike about the product?
The email categorization an lack of capabilities on activity capture
What problems is the product solving and how is that benefiting you?
Solve cases faster
Perfect case management
What do you like best about the product?
Crm data and case data in a unique omnichannel solution
What do you dislike about the product?
Too much hard extract big data even with dataloader
What problems is the product solving and how is that benefiting you?
Customer service centralization
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