Agentforce Service
Salesforce, Inc.External reviews
6,968 reviews
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Easy to use, but the voice should be included
What do you like best about the product?
I really like that it is a very simple solution to use and implement.
What do you dislike about the product?
The voice is not included; it is a separate service and another cost.
What problems is the product solving and how is that benefiting you?
Resolve receiving the tickets in one place and manage the requests until their closure
Service Cloud: Excellent and easy to use for everyone
What do you like best about the product?
I like everything about Service Cloud, it is excellent.
What do you dislike about the product?
In truth, I like everything about it; it is easy to handle for users and developers.
What problems is the product solving and how is that benefiting you?
The problem of customer case management
Easy to Use but Difficult to Implement
What do you like best about the product?
Integrated to CRM suite is an enormous advantage
What do you dislike about the product?
hard to implement in our bank, competition won
What problems is the product solving and how is that benefiting you?
Nothing
Great Interconnected Service with No Downsides
What do you like best about the product?
We are interconnected, which provides better service to our customers.
What do you dislike about the product?
I still have a lot to learn about how to use the product.
What problems is the product solving and how is that benefiting you?
Helping our systems stay interconnected for our customers.
Simple and User-Friendly Experience
What do you like best about the product?
It’s easy to use, we can put a lot of use cases
What do you dislike about the product?
the interface is not really user friendly
What problems is the product solving and how is that benefiting you?
Help my clients to solve their issues
Service cloud
What do you like best about the product?
Easier and customizable
Voice feature
Customer satisfaction
Voice feature
Customer satisfaction
What do you dislike about the product?
Cost is more
Voice integration hard
Have been using from years
Voice integration hard
Have been using from years
What problems is the product solving and how is that benefiting you?
Easy communication
Simple to Use, No Major Drawbacks
What do you like best about the product?
The setup process is straightforward and using the platform is simple. I appreciate how a single environment brings the entire service together.
What do you dislike about the product?
Routing, utterance and intent mappings is complex
What problems is the product solving and how is that benefiting you?
Voice mapping
Effortless Efficiency with Salesforce Service Cloud
What do you like best about the product?
I find Salesforce Service Cloud incredibly efficient in streamlining processes for our customer service, sales, and marketing efforts. The key feature of case management stands out, greatly enhancing our ability to manage customer experiences effectively. Its seamless integration with Tableau further complements our workflow. I would definitely repurchase it due to the efficiency it consistently brings to our operations.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
I find the product streamlines processes and enhances efficiency, especially in our customer service, sales, and marketing through effective case management.
Great Features for Client Operations, but Service Console Feels Cluttered
What do you like best about the product?
Its features to help customers with operations and servicing their clients
What do you dislike about the product?
The service console is sometimes too cluttered
What problems is the product solving and how is that benefiting you?
Dispatching the right set of agents for right jobs
Great Case Management and Omnichannel Features, but WhatsApp Integration Needs Improvement
What do you like best about the product?
The feature I use most often is case management, which, along with its processes and automations, helps enable a comprehensive customer 360 view. However, the feature I enjoy the most is the live agents and omnichannel capabilities, especially because of the detailed performance monitoring they provide.
What do you dislike about the product?
I think the area that could benefit most from improvement is the current solution for WhatsApp integration and digital engagement. This is the aspect I would most like to see enhanced.
What problems is the product solving and how is that benefiting you?
A seamless way to centralize all of the company's internal work, ensuring everything is properly connected to the appropriate objects and records.
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