Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Holistic Experience with Service Cloud
What do you like best about the product?
It's a holistic one stop shop for all service cloud related
What do you dislike about the product?
Not the platform itself but it needs a bit more adaption
What problems is the product solving and how is that benefiting you?
Business Operations
Great!
What do you like best about the product?
Can be configured to suit our needs, great product!
What do you dislike about the product?
Nothing, we like to use it and don't have any complaints.
What problems is the product solving and how is that benefiting you?
Case management is used to manage internal requests
Service Cloud admin
What do you like best about the product?
Easy to use and easy to implement with clicks not code.
What do you dislike about the product?
Like most things, there is a learning curve.
What problems is the product solving and how is that benefiting you?
Help students when they need help
Amazing end to end customer service
What do you like best about the product?
Ability for clients to log cases, view cases in experience cloud and provide knowledge
What do you dislike about the product?
Time to build out product out and to gather knowledge
What problems is the product solving and how is that benefiting you?
Case management and customer satisfaction
Love sales force
What do you like best about the product?
Love how easy it is to have my cases in one area
What do you dislike about the product?
It works great, just a bit slow at times
What problems is the product solving and how is that benefiting you?
It's helping me track my support needs
Amazing
What do you like best about the product?
I love the new Service Agents that helps service reps save time and help more of their customers.
What do you dislike about the product?
I love most things but I think creating bots might be a little easier. But I think that's all going to change with Agentforce
What problems is the product solving and how is that benefiting you?
Service Cloud solves keeping track of all of the cases from incident creation to resolution.
Improve customer service with Service Cloud
What do you like best about the product?
Utilizing out of the box features you can really improve your service offerings. You can gain value very quickly with features such as email to case, case routing, milestones and more.
What do you dislike about the product?
You need a qualified, dedicated admin to set it up
What problems is the product solving and how is that benefiting you?
Multiple channels to offer options to customers. Self-service knowledge capabilities to deflect cases. Leveraging case routing to get cases to the right CSR.
Great platform
What do you like best about the product?
It is on the same platform as Sales Cloud so we can see the entire customer journey and provide the best level of support.
What do you dislike about the product?
Change management is always difficult with end users
What problems is the product solving and how is that benefiting you?
Providing our agents with a seemless and automated service solution.
E-mail to case
What do you like best about the product?
The email to case feature was a game changer where we were able to eliminate tools in our journey and centralized everything within salesforce
What do you dislike about the product?
Nothing up to now. I'm still new user. But if the rest brings as much value as what we got with email to case, I'm sure I'll be very happy about it
What problems is the product solving and how is that benefiting you?
With email to case all the data is easily accessible trough one tool
Service Cloud is Awesome
What do you like best about the product?
Full featured offering for customer support.
What do you dislike about the product?
Nothing. I think Service Cloud is great.
What problems is the product solving and how is that benefiting you?
Enables our support staff to efficiently solve problems for clients
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