Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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All-Around Excellence in Customer Service
What do you like best about the product?
Salesforce Service Cloud efficiently manages customer inquiries, routes them to the right agents, provides a centralized knowledge base, leverages AI for automation, integrates with other tools, and supports mobile access.
What do you dislike about the product?
I actually like everything about Salesforce Service Cloud!
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud streamlines customer inquiries, integrates multiple communication channels, automates tasks, provides a knowledge base, and offers analytics, enhancing overall service efficiency and satisfaction.
Service Cloud in the Aviation Industry
What do you like best about the product?
Service cloud is a great platform for centralising sales operations especially when you are across multiple jurisdictions with disjointed agents
What do you dislike about the product?
Service cloud today has some reporting limitations such as the calculation of AHT due to agents reopening cases
What problems is the product solving and how is that benefiting you?
It is solving the previous issues of when we had decentralised solutions
We use service cloud in our organization to handle all the customer cases and service
What do you like best about the product?
Customer engagement. We use service cloud for all our software product customer service
What do you dislike about the product?
Nothing so far. All going good..........
What problems is the product solving and how is that benefiting you?
Entitlement and Asset
Service Cloud Fun
What do you like best about the product?
The agent's ability to have multiple components of the case opened under a case tab.
What do you dislike about the product?
I really liked it, it was hard to work with service teams to get them to adapt because they weren't used to the interface.
What problems is the product solving and how is that benefiting you?
Case management, agents' abilty to complete cases more quickly
As a Technology manager
What do you like best about the product?
The functionality, ease of and integration capabilities
What do you dislike about the product?
Limitations on Configuration, excess need for additional development effort
What problems is the product solving and how is that benefiting you?
Efficient contact center Management
Managing Cases Easily
What do you like best about the product?
It provides a robust case management system, enabling teams to track, manage, and resolve customer issues efficiently. This ensures no case slips through the cracks and enhances customer satisfaction.
What do you dislike about the product?
At the moment, I don't have any particular complaints.
What problems is the product solving and how is that benefiting you?
We had many cases, but we were not able to grasp the situation of each one. At the same time, we were also unable to identify the issues with the product.
Win Customers Again
What do you like best about the product?
Case Managenent for customer cases and escalations
What do you dislike about the product?
Nothing at this moment. Will review later if anything comes up
What problems is the product solving and how is that benefiting you?
Customer Success and case management to ensure customer problems are resolved
Sr Director Business applications
What do you like best about the product?
With Salesforce Service cloud we are able to provide the capabilities to our customer success and the service team to support our customer. Integration with JIra helps us manage the cases and assign right resources.
What do you dislike about the product?
Survey capabilities of salesforce could be improved and be more integrated with service cloud.
What problems is the product solving and how is that benefiting you?
Help support our partners and customers with any product related questions and issues. Also helps us bring the awareness to sales teams where we have opportunities to up sell.
Case management processing for CSR
What do you like best about the product?
Case management and other tasks that can be tracked on service cloud. We manage several types of cases for different department.
What do you dislike about the product?
User license required for all users even with users who use less frequently
What problems is the product solving and how is that benefiting you?
Case management tracking
Architect
What do you like best about the product?
I love Service cloud for many reasons
1.omni channel
2.Case management becomes super easy
3. Creating cases just via web or email
1.omni channel
2.Case management becomes super easy
3. Creating cases just via web or email
What do you dislike about the product?
Email to cases , more field mapping is needed
What problems is the product solving and how is that benefiting you?
Case management routing became easier
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