Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
I love Salesforce Service App
What do you like best about the product?
How easy it is to use for field service and how it works with sales
What do you dislike about the product?
Nothing! It's amazing! It works exactly as expected
What problems is the product solving and how is that benefiting you?
Field service mobile and part inventory
Excellent Case management tool
What do you like best about the product?
Excellent way to track cases, help customers resolve issues, efficient work management with Service agents.
Tool helps to customize view and features for agents and managers making it easy for individual roles. Omni channel helps channel incoming service requests for efficiency.
Tool helps to customize view and features for agents and managers making it easy for individual roles. Omni channel helps channel incoming service requests for efficiency.
What do you dislike about the product?
Standard object Data is used across clouds for multiple use cases causing conflicts with Sales cloud customization
What problems is the product solving and how is that benefiting you?
Case management and Omni channel routing
Review
What do you like best about the product?
Scalable solutions and point and click improvementation.
What do you dislike about the product?
Hard mentain milestones and it would be nice to improve this
What problems is the product solving and how is that benefiting you?
Great Customer support experience
Longtime user and big fan
What do you like best about the product?
How customizable it is to fit our companys business needs
What do you dislike about the product?
Having to uodate certain elemwnts as new features are rolled out.
What problems is the product solving and how is that benefiting you?
Ability to collect data on clients to understand support needs and even determine headcount for the future
Agentforce is the next future
What do you like best about the product?
Salesforce actions is very useful to customize your business needs
What do you dislike about the product?
Nothing is dislike me about Service cloud
What problems is the product solving and how is that benefiting you?
All channels clasification claims tickets
The best customer service tool
What do you like best about the product?
The unified vision in the attention console.
What do you dislike about the product?
I would improve the omnichannel experience with voice and the rest of the channels.
What problems is the product solving and how is that benefiting you?
Unified vision and personalized attention
Easy to use
What do you like best about the product?
Customer oriented product focused on supporting volume
What do you dislike about the product?
Pricey & requires extensive buy-in from leadership
What problems is the product solving and how is that benefiting you?
Streamline inquiries to help team stay focused
Salesclodu
What do you like best about the product?
Easy configuration, report, dashboards, setup
What do you dislike about the product?
No code version. It's a mainly problem for that
What problems is the product solving and how is that benefiting you?
Manage a lot of task and cases
Great tool for our org
What do you like best about the product?
One system to manage a case from start to finish
What do you dislike about the product?
We struggle with warm transfers on cases and the process to close a case seems too cumbersome
What problems is the product solving and how is that benefiting you?
One ecosystem for case management. Much more advanced than a shared email inbox
Service Cloud
What do you like best about the product?
Helping customers with the issues their facing. Tracking which issues are common and document fixes on the cases
What do you dislike about the product?
Easy to use with the console view. Good at assigning to agents who can work on the issues
What problems is the product solving and how is that benefiting you?
We use service cloud with experience cloud to get complaints from customers. Sp we can help customers fix the issues they're fixing and assign to an expert
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