Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Great knowledgebase system
What do you like best about the product?
Tying knowledge system to case management
What do you dislike about the product?
Unsure anout best practices for knowledge sharing
What problems is the product solving and how is that benefiting you?
Case management
Service Cloud
What do you like best about the product?
I like that our service team can manage tickets and monitor customer needs in the CRM.
What do you dislike about the product?
Would like more native reports that are rebuilt
What problems is the product solving and how is that benefiting you?
Ticketing system
On the Case - Service Cloud potential
What do you like best about the product?
We very minimally use service cloud, largely cases to track user requests or customer/client issues. It is a convenient way to track issues and their progression in one centralized place, while also viewing outstanding problems that need your attention/action.
What do you dislike about the product?
The licensing is confusing to use and assign. The restrictions for the license types can be hard to determine, as all users have access to cases.
What problems is the product solving and how is that benefiting you?
It tracks issues from our community/internal users for updates needed within the database, or discrepancies. It helps us track changes and requests, while pushing issues to the people needed for resolution.
Happy customer happy life
What do you like best about the product?
Love how customers are really at the center
What do you dislike about the product?
License cost for small businesses needs to be rethought
What problems is the product solving and how is that benefiting you?
Optimization of our service value proposition
Service made Simple
What do you like best about the product?
The ability to track and manage tickets natively in our Salesforce org
What do you dislike about the product?
It can be a bit to configure out of the box for specific metrics and flows
What problems is the product solving and how is that benefiting you?
It allows us to relia ly track and effort our work
Servicecloud makes services much easier.
What do you like best about the product?
How easy it is to use and how it organizes data.
What do you dislike about the product?
Nothing! It's great, bit of a learning curve.
What problems is the product solving and how is that benefiting you?
Makes it easier to engage with customers for support
Service Cloud at AEA
What do you like best about the product?
Cases. We minimally use Service Cloud because our business model is not public facing.
What do you dislike about the product?
Confused about the licensing and basic user access
What problems is the product solving and how is that benefiting you?
It has helped us organize our requests better
Great product!
What do you like best about the product?
Unified customer experience, easy to use
What do you dislike about the product?
Pricing is high, it's tough to justify ROI
What problems is the product solving and how is that benefiting you?
Helps us to quickly respond to customer inquiries, leading to better customer satisfaction.
Easy to use
What do you like best about the product?
360 customer experience: everything in one place
What do you dislike about the product?
User interface could be modernised a bit
What problems is the product solving and how is that benefiting you?
Customer complaints, product reviews, engagement
Service cloud is the best
What do you like best about the product?
It has improved our operational teams overall efficiency by over 80%. That's just with out of the box basic features. Can wait to see how much more we can deliver for our teams in the future.
What do you dislike about the product?
Limited amount of self service actions without admin certification
What problems is the product solving and how is that benefiting you?
Self service reporting and dashboard creating.
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