Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
My team and I have created a lot of value with service cloud
What do you like best about the product?
There are many out of the box items that help our business. We are able to manage cases for different areas and customers
What do you dislike about the product?
Limitations that have open ideas associated but have not been addressed yet.
What problems is the product solving and how is that benefiting you?
We have automated some processes saving time
Operation Manager for Customer Service
What do you like best about the product?
Easy to use in tracking our customer contacts and understanding why customers are reaching out to us.
What do you dislike about the product?
How can identify repeat contacts related to the same issue?
What problems is the product solving and how is that benefiting you?
Capturing and tracking of guest contacts.
Great Customer Experience
What do you like best about the product?
Allow you to engage with yout customers in a very efficient And agile way!
What do you dislike about the product?
Nothing, it's a great tool! Very usefull to Manager your business.
What problems is the product solving and how is that benefiting you?
Improving Customer experience
Organized Easy setup, onboarding training required
What do you like best about the product?
Just unbelievably easy once it's setup and running. A team to help build and guide the setup is absolutely necessary, but not overly difficult
What do you dislike about the product?
Initial Setup can be complex for some but help is available
What problems is the product solving and how is that benefiting you?
Customer service questions and issues. Ease of providing quick 360 support for the customer
Service cloud
What do you like best about the product?
It's one place to provide customer journey for the agents with low level coding and with this new agentforce , it's going to benifit while reducing time
What do you dislike about the product?
Nothing as such..it's really nice to work on service cloud
What problems is the product solving and how is that benefiting you?
It's providing platform for agent
Service Cloud got Customer Service
What do you like best about the product?
Case management, Email Queue.
Web to Case. Service portals, Omni channel
Web to Case. Service portals, Omni channel
What do you dislike about the product?
Pricing is fairly expensive just for Service Cloud
Heavy customizations, lot of governor limitations
Heavy customizations, lot of governor limitations
What problems is the product solving and how is that benefiting you?
Customer Service
Service Cloud could be better!
What do you like best about the product?
Tons of features that facilitate agent and customer experience
What do you dislike about the product?
Sometimes unclear about how to implement
What problems is the product solving and how is that benefiting you?
Case deflection and handling
Great product, but support is a bit lacking.
What do you like best about the product?
Flow, no code solutions. Easy to use interface.
What do you dislike about the product?
Support for native solutions. More often it is suggested to hire a 3rd party developer.
What problems is the product solving and how is that benefiting you?
Efficiencies for customer service agents.
Best product for all your service needs
What do you like best about the product?
The convenience and eas of use of the product
What do you dislike about the product?
Nothing stands out at this time. It is a well built product
What problems is the product solving and how is that benefiting you?
It helps to have a centralized and easy to use location
Great experience
What do you like best about the product?
The service console is really helpful for streamlining your work
What do you dislike about the product?
Sometimes service runs a little slow but overall great
What problems is the product solving and how is that benefiting you?
It's helping us with cases
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