Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
As a Technology manager
What do you like best about the product?
The functionality, ease of and integration capabilities
What do you dislike about the product?
Limitations on Configuration, excess need for additional development effort
What problems is the product solving and how is that benefiting you?
Efficient contact center Management
Managing Cases Easily
What do you like best about the product?
It provides a robust case management system, enabling teams to track, manage, and resolve customer issues efficiently. This ensures no case slips through the cracks and enhances customer satisfaction.
What do you dislike about the product?
At the moment, I don't have any particular complaints.
What problems is the product solving and how is that benefiting you?
We had many cases, but we were not able to grasp the situation of each one. At the same time, we were also unable to identify the issues with the product.
Win Customers Again
What do you like best about the product?
Case Managenent for customer cases and escalations
What do you dislike about the product?
Nothing at this moment. Will review later if anything comes up
What problems is the product solving and how is that benefiting you?
Customer Success and case management to ensure customer problems are resolved
Sr Director Business applications
What do you like best about the product?
With Salesforce Service cloud we are able to provide the capabilities to our customer success and the service team to support our customer. Integration with JIra helps us manage the cases and assign right resources.
What do you dislike about the product?
Survey capabilities of salesforce could be improved and be more integrated with service cloud.
What problems is the product solving and how is that benefiting you?
Help support our partners and customers with any product related questions and issues. Also helps us bring the awareness to sales teams where we have opportunities to up sell.
Case management processing for CSR
What do you like best about the product?
Case management and other tasks that can be tracked on service cloud. We manage several types of cases for different department.
What do you dislike about the product?
User license required for all users even with users who use less frequently
What problems is the product solving and how is that benefiting you?
Case management tracking
Architect
What do you like best about the product?
I love Service cloud for many reasons
1.omni channel
2.Case management becomes super easy
3. Creating cases just via web or email
1.omni channel
2.Case management becomes super easy
3. Creating cases just via web or email
What do you dislike about the product?
Email to cases , more field mapping is needed
What problems is the product solving and how is that benefiting you?
Case management routing became easier
I love Salesforce Service App
What do you like best about the product?
How easy it is to use for field service and how it works with sales
What do you dislike about the product?
Nothing! It's amazing! It works exactly as expected
What problems is the product solving and how is that benefiting you?
Field service mobile and part inventory
Excellent Case management tool
What do you like best about the product?
Excellent way to track cases, help customers resolve issues, efficient work management with Service agents.
Tool helps to customize view and features for agents and managers making it easy for individual roles. Omni channel helps channel incoming service requests for efficiency.
Tool helps to customize view and features for agents and managers making it easy for individual roles. Omni channel helps channel incoming service requests for efficiency.
What do you dislike about the product?
Standard object Data is used across clouds for multiple use cases causing conflicts with Sales cloud customization
What problems is the product solving and how is that benefiting you?
Case management and Omni channel routing
Review
What do you like best about the product?
Scalable solutions and point and click improvementation.
What do you dislike about the product?
Hard mentain milestones and it would be nice to improve this
What problems is the product solving and how is that benefiting you?
Great Customer support experience
Longtime user and big fan
What do you like best about the product?
How customizable it is to fit our companys business needs
What do you dislike about the product?
Having to uodate certain elemwnts as new features are rolled out.
What problems is the product solving and how is that benefiting you?
Ability to collect data on clients to understand support needs and even determine headcount for the future
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