Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Future of Finsrv
What do you like best about the product?
The automation and registration in the cloud
What do you dislike about the product?
The cost of hiring and training staff to develop on the cloud.
What problems is the product solving and how is that benefiting you?
We are able to lower our physical agent count
Review
What do you like best about the product?
It helps with the case Management and the contact Management solution
What do you dislike about the product?
Profile Management that are shared between sales and service
What problems is the product solving and how is that benefiting you?
It help managing the contact centre
Top cloud
What do you like best about the product?
Easy to use and value added fast........
What do you dislike about the product?
Sometimes conplex to integrate voice....
What problems is the product solving and how is that benefiting you?
Solve faster
Best customer service management platform
What do you like best about the product?
Best customer service management platform
What do you dislike about the product?
In built Calling platform missing but yes can bring own cti
What problems is the product solving and how is that benefiting you?
Customer support and self service
Service Cloud for customer service
What do you like best about the product?
Service cloud CRM capabilities are the best
What do you dislike about the product?
There are not much things to dislile about it
What problems is the product solving and how is that benefiting you?
providing data model for marketing cloud
Help desk perspective
What do you like best about the product?
Tracking and easy reporting of service tickets. No training required.
What do you dislike about the product?
Cost of the product and the UI interface can be improved
What problems is the product solving and how is that benefiting you?
Managing our service request which is about 50-60 per day
Love service cloud
What do you like best about the product?
Service cloud works great for us for handling inbound customer cases and allows the team to easily prioritize followups
What do you dislike about the product?
It can be confusing for agents tk switch back and forth between apps
What problems is the product solving and how is that benefiting you?
Documentation requests, complaints, and cases
Customizable, the industry leader
What do you like best about the product?
Service Cloud is an industry standard for managing customer service operations, but as an admin I especially like that it's built on the Salesforce platform which allows for customization to support any business workflow.
What do you dislike about the product?
Salesforce Knowledge is complex and can make implementing customizations challenging. We receive as lot of help tickets from our users who don't understand how it should work.
What problems is the product solving and how is that benefiting you?
Service Cloud makes case management seamless through a customer portal, email, live chat and voice
Amazing customer service platform
What do you like best about the product?
Sales and support data available at one single system
What do you dislike about the product?
Sometimes it's slow and have limitations
What problems is the product solving and how is that benefiting you?
Case routine and support success
Salesforce service cloud
What do you like best about the product?
Salesforce low code platform help us deliver fast
What do you dislike about the product?
Licenses are expensive. All the rest is good
What problems is the product solving and how is that benefiting you?
Mobile compatible
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