Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Agentforce is the next future
What do you like best about the product?
Salesforce actions is very useful to customize your business needs
What do you dislike about the product?
Nothing is dislike me about Service cloud
What problems is the product solving and how is that benefiting you?
All channels clasification claims tickets
The best customer service tool
What do you like best about the product?
The unified vision in the attention console.
What do you dislike about the product?
I would improve the omnichannel experience with voice and the rest of the channels.
What problems is the product solving and how is that benefiting you?
Unified vision and personalized attention
Easy to use
What do you like best about the product?
Customer oriented product focused on supporting volume
What do you dislike about the product?
Pricey & requires extensive buy-in from leadership
What problems is the product solving and how is that benefiting you?
Streamline inquiries to help team stay focused
Salesclodu
What do you like best about the product?
Easy configuration, report, dashboards, setup
What do you dislike about the product?
No code version. It's a mainly problem for that
What problems is the product solving and how is that benefiting you?
Manage a lot of task and cases
Great tool for our org
What do you like best about the product?
One system to manage a case from start to finish
What do you dislike about the product?
We struggle with warm transfers on cases and the process to close a case seems too cumbersome
What problems is the product solving and how is that benefiting you?
One ecosystem for case management. Much more advanced than a shared email inbox
Service Cloud
What do you like best about the product?
Helping customers with the issues their facing. Tracking which issues are common and document fixes on the cases
What do you dislike about the product?
Easy to use with the console view. Good at assigning to agents who can work on the issues
What problems is the product solving and how is that benefiting you?
We use service cloud with experience cloud to get complaints from customers. Sp we can help customers fix the issues they're fixing and assign to an expert
Great knowledgebase system
What do you like best about the product?
Tying knowledge system to case management
What do you dislike about the product?
Unsure anout best practices for knowledge sharing
What problems is the product solving and how is that benefiting you?
Case management
Service Cloud
What do you like best about the product?
I like that our service team can manage tickets and monitor customer needs in the CRM.
What do you dislike about the product?
Would like more native reports that are rebuilt
What problems is the product solving and how is that benefiting you?
Ticketing system
On the Case - Service Cloud potential
What do you like best about the product?
We very minimally use service cloud, largely cases to track user requests or customer/client issues. It is a convenient way to track issues and their progression in one centralized place, while also viewing outstanding problems that need your attention/action.
What do you dislike about the product?
The licensing is confusing to use and assign. The restrictions for the license types can be hard to determine, as all users have access to cases.
What problems is the product solving and how is that benefiting you?
It tracks issues from our community/internal users for updates needed within the database, or discrepancies. It helps us track changes and requests, while pushing issues to the people needed for resolution.
Happy customer happy life
What do you like best about the product?
Love how customers are really at the center
What do you dislike about the product?
License cost for small businesses needs to be rethought
What problems is the product solving and how is that benefiting you?
Optimization of our service value proposition
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