Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Salesforce service cloud
What do you like best about the product?
Service cloud console with customer 360 view
What do you dislike about the product?
Omni channel integration could be more seamless
What problems is the product solving and how is that benefiting you?
Fueling our contact center to more effective service resolutions
We are happy with ot
What do you like best about the product?
I like Einstein AI search through knowledge
What do you dislike about the product?
Service console is mot very informative and so many screen
What problems is the product solving and how is that benefiting you?
It helps us in our case management
It is nice and need more inputs further
What do you like best about the product?
Case management.Effortless handling of cases
What do you dislike about the product?
Inconsistencies and some low key features
What problems is the product solving and how is that benefiting you?
Handling cases and using omni channel for live handling of agents
Makes sales service a breeze
What do you like best about the product?
Intuitive interface, no uplift for inplementation. Allows us to do our sales support with little effort.
What do you dislike about the product?
Needed 3rd party tools to get up and running
What problems is the product solving and how is that benefiting you?
Helping us keep track of our customer service support, delighting customers
Great product, endless possibilities
What do you like best about the product?
The ease to customize, endless options to provide best case outcomes for end users and clients. Overall big fan a d lots of success with the product
What do you dislike about the product?
Some of the consumption based pricing, not many negatives
What problems is the product solving and how is that benefiting you?
Using as full ERP for business, providing many different company functions
Love service cloud
What do you like best about the product?
I like how easy to get things stood up. Once you understand queues using tools like Omni is super easy
What do you dislike about the product?
It's pretty expensive at list price but once you factor in the cost of developing the solutions for other tools it's way cheaper
What problems is the product solving and how is that benefiting you?
We can report ok icidents and manage problems at scale
Stable scalaeable
What do you like best about the product?
Stable
Scalable over large nos
Good UI
and UX
Scalable over large nos
Good UI
and UX
What do you dislike about the product?
Eeinstein AI needs to mature
Cost of CR and ecosystem ISV are too expensive
Cost of CR and ecosystem ISV are too expensive
What problems is the product solving and how is that benefiting you?
Complaint management
TAT
TAT
Pretty amazing tool for cross-department-collaboration
What do you like best about the product?
It's really changed how my team works, we are all the same page and are able to tackle problems strategically.
What do you dislike about the product?
The price. We had to make some tough budget choices to start using.
What problems is the product solving and how is that benefiting you?
It helps us align our goals and use time effectivelyz
User friendly
What do you like best about the product?
Easy to use and have several options to assist users
What do you dislike about the product?
Intermittent slowness while using Omni channel and Einstein bot need to be upgraded
What problems is the product solving and how is that benefiting you?
Member service
Great product
What do you like best about the product?
Summarize all the service-related data for different opportunities.
What do you dislike about the product?
I cannot think of one right now related to this.
What problems is the product solving and how is that benefiting you?
Assisting in summarizing all cases
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