Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Data harmonization
What do you like best about the product?
Ability to harmonize data all into one place without have to go to multiple sources
What do you dislike about the product?
Tracking ability can be a little off. Room for improvement
What problems is the product solving and how is that benefiting you?
Salesforce service cloud is solving insights into campaign data
Easy access to customer history
What do you like best about the product?
Not having to work out of email, searching for customer history to get a sense of what I need to help resolve cases
What do you dislike about the product?
Sometimes security and staying logged in can be frustrating
What problems is the product solving and how is that benefiting you?
Organization of customer data and relationship history
Service cloud from SF
What do you like best about the product?
It allows us to organize all of our business data.
What do you dislike about the product?
Mapping our data is time consuming and sometimes cumbersome.
What problems is the product solving and how is that benefiting you?
It allows the contact center to dynamically retrieve customer information.
Great Customer Serivce Tool
What do you like best about the product?
One stop shop for end to end management of the customer service workflow.
What do you dislike about the product?
The user interface could be simplified as well as perform a little better
What problems is the product solving and how is that benefiting you?
Customer service chat and case management
Service Cloud review
What do you like best about the product?
I love how configurable it is and how easy it is to quickly make adjustments that benefit our end users.
What do you dislike about the product?
The permission set/profile combo can be confusing which is why it will be nice to have them shifted to primarily use permission sets.
What problems is the product solving and how is that benefiting you?
Service cloud enable us to have a primary service solution with near seamless integration to other back end systems to provide excellent service to our customers.
Education use case
What do you like best about the product?
Easy to implement. Easy to learn with Trailhead
What do you dislike about the product?
Requires adjacent products. Needed 3rd party tools
What problems is the product solving and how is that benefiting you?
Student point of contact and academic advising
Great tool
What do you like best about the product?
The ability to connect everything. Love that it is evolving
What do you dislike about the product?
Nothing. It is a great tool. Connects all the data
What problems is the product solving and how is that benefiting you?
The ability to give agents access to phone calls, SMS and chat.
Financial Services Cloud improves our ability to serve our clients
What do you like best about the product?
Financial Services Cloud allows us to identify the intricate relationships between our client households, which was not possible in our previous integration.
What do you dislike about the product?
Although FSC has done everything we've asked of it, the downside is the amount of additional development needed to get us there.
What problems is the product solving and how is that benefiting you?
Identifying intricate client relationships among households is key for our industry. The FSC relationship tree makes this possible. This benefits us by enabling us to understand family connections and understanding where future business opportunities lie.
Straight forward easy to understand user experience
What do you like best about the product?
The interconnected way all of the tools work together and speed to which reps can respond to customers.
What do you dislike about the product?
We really have not identified things we do not like but linking intergrations have been a hurdle.
What problems is the product solving and how is that benefiting you?
Allows us the opportunity to connect the back and from office together.
Service cloud for case management
What do you like best about the product?
We use it for case management for customer service and warranty.
What do you dislike about the product?
Tying cases together and using email to case/outlook plugins for resending errors has been a pain point for customer service
What problems is the product solving and how is that benefiting you?
Keeps conversations on customer record and out of outlook. Provides visibility and resolution.
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