Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Service made Simple
What do you like best about the product?
The ability to track and manage tickets natively in our Salesforce org
What do you dislike about the product?
It can be a bit to configure out of the box for specific metrics and flows
What problems is the product solving and how is that benefiting you?
It allows us to relia ly track and effort our work
Servicecloud makes services much easier.
What do you like best about the product?
How easy it is to use and how it organizes data.
What do you dislike about the product?
Nothing! It's great, bit of a learning curve.
What problems is the product solving and how is that benefiting you?
Makes it easier to engage with customers for support
Service Cloud at AEA
What do you like best about the product?
Cases. We minimally use Service Cloud because our business model is not public facing.
What do you dislike about the product?
Confused about the licensing and basic user access
What problems is the product solving and how is that benefiting you?
It has helped us organize our requests better
Great product!
What do you like best about the product?
Unified customer experience, easy to use
What do you dislike about the product?
Pricing is high, it's tough to justify ROI
What problems is the product solving and how is that benefiting you?
Helps us to quickly respond to customer inquiries, leading to better customer satisfaction.
Easy to use
What do you like best about the product?
360 customer experience: everything in one place
What do you dislike about the product?
User interface could be modernised a bit
What problems is the product solving and how is that benefiting you?
Customer complaints, product reviews, engagement
Service cloud is the best
What do you like best about the product?
It has improved our operational teams overall efficiency by over 80%. That's just with out of the box basic features. Can wait to see how much more we can deliver for our teams in the future.
What do you dislike about the product?
Limited amount of self service actions without admin certification
What problems is the product solving and how is that benefiting you?
Self service reporting and dashboard creating.
My team and I have created a lot of value with service cloud
What do you like best about the product?
There are many out of the box items that help our business. We are able to manage cases for different areas and customers
What do you dislike about the product?
Limitations that have open ideas associated but have not been addressed yet.
What problems is the product solving and how is that benefiting you?
We have automated some processes saving time
Operation Manager for Customer Service
What do you like best about the product?
Easy to use in tracking our customer contacts and understanding why customers are reaching out to us.
What do you dislike about the product?
How can identify repeat contacts related to the same issue?
What problems is the product solving and how is that benefiting you?
Capturing and tracking of guest contacts.
Great Customer Experience
What do you like best about the product?
Allow you to engage with yout customers in a very efficient And agile way!
What do you dislike about the product?
Nothing, it's a great tool! Very usefull to Manager your business.
What problems is the product solving and how is that benefiting you?
Improving Customer experience
Organized Easy setup, onboarding training required
What do you like best about the product?
Just unbelievably easy once it's setup and running. A team to help build and guide the setup is absolutely necessary, but not overly difficult
What do you dislike about the product?
Initial Setup can be complex for some but help is available
What problems is the product solving and how is that benefiting you?
Customer service questions and issues. Ease of providing quick 360 support for the customer
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