Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Service cloud
What do you like best about the product?
It's one place to provide customer journey for the agents with low level coding and with this new agentforce , it's going to benifit while reducing time
What do you dislike about the product?
Nothing as such..it's really nice to work on service cloud
What problems is the product solving and how is that benefiting you?
It's providing platform for agent
Service Cloud got Customer Service
What do you like best about the product?
Case management, Email Queue.
Web to Case. Service portals, Omni channel
Web to Case. Service portals, Omni channel
What do you dislike about the product?
Pricing is fairly expensive just for Service Cloud
Heavy customizations, lot of governor limitations
Heavy customizations, lot of governor limitations
What problems is the product solving and how is that benefiting you?
Customer Service
Service Cloud could be better!
What do you like best about the product?
Tons of features that facilitate agent and customer experience
What do you dislike about the product?
Sometimes unclear about how to implement
What problems is the product solving and how is that benefiting you?
Case deflection and handling
Great product, but support is a bit lacking.
What do you like best about the product?
Flow, no code solutions. Easy to use interface.
What do you dislike about the product?
Support for native solutions. More often it is suggested to hire a 3rd party developer.
What problems is the product solving and how is that benefiting you?
Efficiencies for customer service agents.
Best product for all your service needs
What do you like best about the product?
The convenience and eas of use of the product
What do you dislike about the product?
Nothing stands out at this time. It is a well built product
What problems is the product solving and how is that benefiting you?
It helps to have a centralized and easy to use location
Great experience
What do you like best about the product?
The service console is really helpful for streamlining your work
What do you dislike about the product?
Sometimes service runs a little slow but overall great
What problems is the product solving and how is that benefiting you?
It's helping us with cases
Future of Finsrv
What do you like best about the product?
The automation and registration in the cloud
What do you dislike about the product?
The cost of hiring and training staff to develop on the cloud.
What problems is the product solving and how is that benefiting you?
We are able to lower our physical agent count
Review
What do you like best about the product?
It helps with the case Management and the contact Management solution
What do you dislike about the product?
Profile Management that are shared between sales and service
What problems is the product solving and how is that benefiting you?
It help managing the contact centre
Top cloud
What do you like best about the product?
Easy to use and value added fast........
What do you dislike about the product?
Sometimes conplex to integrate voice....
What problems is the product solving and how is that benefiting you?
Solve faster
Best customer service management platform
What do you like best about the product?
Best customer service management platform
What do you dislike about the product?
In built Calling platform missing but yes can bring own cti
What problems is the product solving and how is that benefiting you?
Customer support and self service
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