Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Easy to implement and maintain
What do you like best about the product?
The implementation and maintenance is super easy. You can automate the repeating stuff.
Helps employees to be productive.
Helps employees to be productive.
What do you dislike about the product?
Nothing as such in my knowledge. Customizing has been pretty smooth
What problems is the product solving and how is that benefiting you?
Case assignment, automating
Service cloud is wonderful
What do you like best about the product?
Ease of use and ease of customization are incredibly valuable
What do you dislike about the product?
I don't feel any significant negative feelings about this
What problems is the product solving and how is that benefiting you?
We keep track of internal tickets
Service Cloud: The Software That Fits Like a Tailored Suit
What do you like best about the product?
Service Cloud is an extremely flexible product, customizable by all types of experts, both developers and admins. Our company, like a tailor, crafts solutions based on the client's needs, leveraging all the tools that Service Cloud provides.
What do you dislike about the product?
The sharing visibility of the product object needs more work; currently, we can't manage private sharing.
What problems is the product solving and how is that benefiting you?
Connect the customer with the support, for an immediate resolution of every issue
Solid solution
What do you like best about the product?
Able to get fast answers when I need them
What do you dislike about the product?
I do not have a least favorite feature of service cloud
What problems is the product solving and how is that benefiting you?
It's allowing me to find solutions as I need them.
A Promising Start with Salesforce Service Cloud for Forwarding Experts
What do you like best about the product?
As a company deeply entrenched in the forwarding industry, we recently embarked on implementing Salesforce Service Cloud to streamline our operations and enhance customer service. Although we are still in the early stages of our implementation, we are already impressed with the platform's capabilities.
Salesforce Service Cloud shows great promise for our company’s future in forwarding. Its powerful features and integration capabilities are setting us up for improved efficiency and enhanced customer service. Although the initial learning curve and customization complexity pose challenges, the support and resources provided by Salesforce are helping us navigate these hurdles. We are optimistic about the long-term benefits and look forward to seeing the full impact as we continue with the implementation.
Salesforce Service Cloud shows great promise for our company’s future in forwarding. Its powerful features and integration capabilities are setting us up for improved efficiency and enhanced customer service. Although the initial learning curve and customization complexity pose challenges, the support and resources provided by Salesforce are helping us navigate these hurdles. We are optimistic about the long-term benefits and look forward to seeing the full impact as we continue with the implementation.
What do you dislike about the product?
Some aspects of customization require more technical expertise than initially expected. We’ve had to invest additional time and resources to tailor the system to our specific needs.
What problems is the product solving and how is that benefiting you?
The intuitive design and ease of use have been a significant advantage. Our team, despite being new to Salesforce, has found the system relatively easy to navigate and learn.
A single unified Customer Service Agent
What do you like best about the product?
Case routing automation and mobile app support
What do you dislike about the product?
High cost is too prohibitive. The cost becomes very difficult for us to justify its usages.
What problems is the product solving and how is that benefiting you?
We are using SalesForce Service cloud in conjunction with SalesForce CRM
Intuitive, powerful and fast
What do you like best about the product?
Salesforce Service Cloud is an exceptional customer service platform that streamlines support operations and improves customer satisfaction. Its intuitive interface, powerful automation tools, and AI-driven insights allow teams to resolve issues faster and more efficiently. The omni-channel support system seamlessly integrates phone, email, chat, and social media, ensuring that agents can assist customers on their preferred platform. Customizable dashboards and detailed analytics provide valuable data for optimizing performance. Overall, it's a comprehensive solution that enhances the customer service experience and boosts team productivity. Highly recommended for businesses looking to elevate their support services.
What do you dislike about the product?
Some of the documentations are outdated.
What problems is the product solving and how is that benefiting you?
It helps us manage our customer relations and process invoices.
Salesforce Product Manager for Automotive Parts and Service
What do you like best about the product?
It is intuitive and enables my field managers to manage their customer cases while also getting a holistic 360 view of the customer
What do you dislike about the product?
There are no features I dislike at this time
What problems is the product solving and how is that benefiting you?
Keeping a full view of the customer while automating case and contact management across all teams
Best Customer Experience
What do you like best about the product?
It is the complete package to provide best service to the customer
What do you dislike about the product?
Salesforce Service Cloud can be expensive, especially for larger organizations or those requiring extensive customization. The pricing structure typically involves per-user monthly fees, which can accumulate quickly, making it less accessible for small businesses
What problems is the product solving and how is that benefiting you?
Scalability and Flexibility****
Traditional call centers often struggle with scalability due to fixed hardware and software limitations. Cloud-based systems allow organizations to easily adjust their capacity based on demand, enabling them to add or remove agents and features without significant upfront costs. This flexibility is crucial for managing seasonal fluctuations in call volume and adapting to changing
Traditional call centers often struggle with scalability due to fixed hardware and software limitations. Cloud-based systems allow organizations to easily adjust their capacity based on demand, enabling them to add or remove agents and features without significant upfront costs. This flexibility is crucial for managing seasonal fluctuations in call volume and adapting to changing
Great Customer Service Automation
What do you like best about the product?
I especially like to various no code and low code automation options for admins.
What do you dislike about the product?
Sometimes automations without code are limited in their scope and real code is required.
What problems is the product solving and how is that benefiting you?
Dealing with customer issues.
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