Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Reviwing this helpful friend of mine
What do you like best about the product?
Its so good, my customers are getting A grade service once we switched to Service Cloud
What do you dislike about the product?
Its amazing, no issues so far my customers are happy ans so am i
What problems is the product solving and how is that benefiting you?
Letting my customer do self service and help themselves
Ease customer case management
What do you like best about the product?
Addressing cases via our web to case and email to case for customers. Customizations issues around html not compactinle with customers third parties app
What do you dislike about the product?
Nothing to dislike but rooms for improvement to have more standard for less to address industries usage
What problems is the product solving and how is that benefiting you?
Case management problems and benefits is gives feed backs for product and service enhancement
Development purpose
What do you like best about the product?
You can find real examples to use that for development purpose
What do you dislike about the product?
Some default options are giving troubles
What problems is the product solving and how is that benefiting you?
Sometimes we are getting error notices from our customer and using service cloud for this
The best tool that is available to quickly address, solve customer queries.
What do you like best about the product?
Easy to use, customization capabilities.
What do you dislike about the product?
Requires highly skilled team to maintain the platform
What problems is the product solving and how is that benefiting you?
Easily routing the customer cases to the right team
The go-to service platform
What do you like best about the product?
Endless possibilites to automate agents' tasks and customie service console
What do you dislike about the product?
More built in time tracking solutions would be nice
What problems is the product solving and how is that benefiting you?
Making every day tasks for agents easier
Great product, best for telco
What do you like best about the product?
Flexibility,
Integration with instant messaging channels
Integration with instant messaging channels
What do you dislike about the product?
Cost, on top of other sfdc products.
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What problems is the product solving and how is that benefiting you?
Outbound campaigns
Service cloud
What do you like best about the product?
Salesforce Service Cloud streamlines customer support with efficient case management, offering a consolidate customer data across multiple devices and channels. What I like the most is it's automation tools handle routine tasks, reducing workload, while seamless integration with other platforms ensures smooth data flow. I also like the platform is highly customizable, allowing businesses to tailor it to their needs, and its robust analytics provide real-time insights for improving service delivery
What do you dislike about the product?
I think that, maight dislike the steep learning curve, especially for new users, and the cost of implementation and ongoing customization can also be a downside for smaller businesses
What problems is the product solving and how is that benefiting you?
Streamline customer support and interactions with parents and students. It help to organiza all student data, speed up response time and 360 degree view to see the student journey from pre-admissions to graduation.
Perfect software for customer service
What do you like best about the product?
One of the best things is that is easy to use and it has all you need to enhanced your customer services.
What do you dislike about the product?
The learning curve es high and the implementation can take months to be ready
What problems is the product solving and how is that benefiting you?
Customer management and tickets
Service cloud review
What do you like best about the product?
Powerful tool that helps bring together customer service and engagement processes into a seemless process
What do you dislike about the product?
Nothing. It's a fantastic product and highly recommend
What problems is the product solving and how is that benefiting you?
Helping automate and standardise our customer service process
Good product
What do you like best about the product?
Case creation automation and self-service capabilities.
What do you dislike about the product?
A lot of fields for manual case creation
What problems is the product solving and how is that benefiting you?
Service cloud is helping us manage cases and elevations cleanly and collaboratively.
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