Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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Service Cloud for customer service
What do you like best about the product?
Service cloud CRM capabilities are the best
What do you dislike about the product?
There are not much things to dislile about it
What problems is the product solving and how is that benefiting you?
providing data model for marketing cloud
Help desk perspective
What do you like best about the product?
Tracking and easy reporting of service tickets. No training required.
What do you dislike about the product?
Cost of the product and the UI interface can be improved
What problems is the product solving and how is that benefiting you?
Managing our service request which is about 50-60 per day
Love service cloud
What do you like best about the product?
Service cloud works great for us for handling inbound customer cases and allows the team to easily prioritize followups
What do you dislike about the product?
It can be confusing for agents tk switch back and forth between apps
What problems is the product solving and how is that benefiting you?
Documentation requests, complaints, and cases
Customizable, the industry leader
What do you like best about the product?
Service Cloud is an industry standard for managing customer service operations, but as an admin I especially like that it's built on the Salesforce platform which allows for customization to support any business workflow.
What do you dislike about the product?
Salesforce Knowledge is complex and can make implementing customizations challenging. We receive as lot of help tickets from our users who don't understand how it should work.
What problems is the product solving and how is that benefiting you?
Service Cloud makes case management seamless through a customer portal, email, live chat and voice
Amazing customer service platform
What do you like best about the product?
Sales and support data available at one single system
What do you dislike about the product?
Sometimes it's slow and have limitations
What problems is the product solving and how is that benefiting you?
Case routine and support success
Salesforce service cloud
What do you like best about the product?
Salesforce low code platform help us deliver fast
What do you dislike about the product?
Licenses are expensive. All the rest is good
What problems is the product solving and how is that benefiting you?
Mobile compatible
Salesforce service cloud
What do you like best about the product?
Service cloud console with customer 360 view
What do you dislike about the product?
Omni channel integration could be more seamless
What problems is the product solving and how is that benefiting you?
Fueling our contact center to more effective service resolutions
We are happy with ot
What do you like best about the product?
I like Einstein AI search through knowledge
What do you dislike about the product?
Service console is mot very informative and so many screen
What problems is the product solving and how is that benefiting you?
It helps us in our case management
It is nice and need more inputs further
What do you like best about the product?
Case management.Effortless handling of cases
What do you dislike about the product?
Inconsistencies and some low key features
What problems is the product solving and how is that benefiting you?
Handling cases and using omni channel for live handling of agents
Makes sales service a breeze
What do you like best about the product?
Intuitive interface, no uplift for inplementation. Allows us to do our sales support with little effort.
What do you dislike about the product?
Needed 3rd party tools to get up and running
What problems is the product solving and how is that benefiting you?
Helping us keep track of our customer service support, delighting customers
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