Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Great product, endless possibilities
What do you like best about the product?
The ease to customize, endless options to provide best case outcomes for end users and clients. Overall big fan a d lots of success with the product
What do you dislike about the product?
Some of the consumption based pricing, not many negatives
What problems is the product solving and how is that benefiting you?
Using as full ERP for business, providing many different company functions
Love service cloud
What do you like best about the product?
I like how easy to get things stood up. Once you understand queues using tools like Omni is super easy
What do you dislike about the product?
It's pretty expensive at list price but once you factor in the cost of developing the solutions for other tools it's way cheaper
What problems is the product solving and how is that benefiting you?
We can report ok icidents and manage problems at scale
Stable scalaeable
What do you like best about the product?
Stable
Scalable over large nos
Good UI
and UX
Scalable over large nos
Good UI
and UX
What do you dislike about the product?
Eeinstein AI needs to mature
Cost of CR and ecosystem ISV are too expensive
Cost of CR and ecosystem ISV are too expensive
What problems is the product solving and how is that benefiting you?
Complaint management
TAT
TAT
Pretty amazing tool for cross-department-collaboration
What do you like best about the product?
It's really changed how my team works, we are all the same page and are able to tackle problems strategically.
What do you dislike about the product?
The price. We had to make some tough budget choices to start using.
What problems is the product solving and how is that benefiting you?
It helps us align our goals and use time effectivelyz
User friendly
What do you like best about the product?
Easy to use and have several options to assist users
What do you dislike about the product?
Intermittent slowness while using Omni channel and Einstein bot need to be upgraded
What problems is the product solving and how is that benefiting you?
Member service
Great product
What do you like best about the product?
Summarize all the service-related data for different opportunities.
What do you dislike about the product?
I cannot think of one right now related to this.
What problems is the product solving and how is that benefiting you?
Assisting in summarizing all cases
Data harmonization
What do you like best about the product?
Ability to harmonize data all into one place without have to go to multiple sources
What do you dislike about the product?
Tracking ability can be a little off. Room for improvement
What problems is the product solving and how is that benefiting you?
Salesforce service cloud is solving insights into campaign data
Easy access to customer history
What do you like best about the product?
Not having to work out of email, searching for customer history to get a sense of what I need to help resolve cases
What do you dislike about the product?
Sometimes security and staying logged in can be frustrating
What problems is the product solving and how is that benefiting you?
Organization of customer data and relationship history
Service cloud from SF
What do you like best about the product?
It allows us to organize all of our business data.
What do you dislike about the product?
Mapping our data is time consuming and sometimes cumbersome.
What problems is the product solving and how is that benefiting you?
It allows the contact center to dynamically retrieve customer information.
Great Customer Serivce Tool
What do you like best about the product?
One stop shop for end to end management of the customer service workflow.
What do you dislike about the product?
The user interface could be simplified as well as perform a little better
What problems is the product solving and how is that benefiting you?
Customer service chat and case management
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