Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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Service Cloud review
What do you like best about the product?
I love how configurable it is and how easy it is to quickly make adjustments that benefit our end users.
What do you dislike about the product?
The permission set/profile combo can be confusing which is why it will be nice to have them shifted to primarily use permission sets.
What problems is the product solving and how is that benefiting you?
Service cloud enable us to have a primary service solution with near seamless integration to other back end systems to provide excellent service to our customers.
Education use case
What do you like best about the product?
Easy to implement. Easy to learn with Trailhead
What do you dislike about the product?
Requires adjacent products. Needed 3rd party tools
What problems is the product solving and how is that benefiting you?
Student point of contact and academic advising
Great tool
What do you like best about the product?
The ability to connect everything. Love that it is evolving
What do you dislike about the product?
Nothing. It is a great tool. Connects all the data
What problems is the product solving and how is that benefiting you?
The ability to give agents access to phone calls, SMS and chat.
Financial Services Cloud improves our ability to serve our clients
What do you like best about the product?
Financial Services Cloud allows us to identify the intricate relationships between our client households, which was not possible in our previous integration.
What do you dislike about the product?
Although FSC has done everything we've asked of it, the downside is the amount of additional development needed to get us there.
What problems is the product solving and how is that benefiting you?
Identifying intricate client relationships among households is key for our industry. The FSC relationship tree makes this possible. This benefits us by enabling us to understand family connections and understanding where future business opportunities lie.
Straight forward easy to understand user experience
What do you like best about the product?
The interconnected way all of the tools work together and speed to which reps can respond to customers.
What do you dislike about the product?
We really have not identified things we do not like but linking intergrations have been a hurdle.
What problems is the product solving and how is that benefiting you?
Allows us the opportunity to connect the back and from office together.
Service cloud for case management
What do you like best about the product?
We use it for case management for customer service and warranty.
What do you dislike about the product?
Tying cases together and using email to case/outlook plugins for resending errors has been a pain point for customer service
What problems is the product solving and how is that benefiting you?
Keeps conversations on customer record and out of outlook. Provides visibility and resolution.
Easy to implement and maintain
What do you like best about the product?
The implementation and maintenance is super easy. You can automate the repeating stuff.
Helps employees to be productive.
Helps employees to be productive.
What do you dislike about the product?
Nothing as such in my knowledge. Customizing has been pretty smooth
What problems is the product solving and how is that benefiting you?
Case assignment, automating
Service cloud is wonderful
What do you like best about the product?
Ease of use and ease of customization are incredibly valuable
What do you dislike about the product?
I don't feel any significant negative feelings about this
What problems is the product solving and how is that benefiting you?
We keep track of internal tickets
Service Cloud: The Software That Fits Like a Tailored Suit
What do you like best about the product?
Service Cloud is an extremely flexible product, customizable by all types of experts, both developers and admins. Our company, like a tailor, crafts solutions based on the client's needs, leveraging all the tools that Service Cloud provides.
What do you dislike about the product?
The sharing visibility of the product object needs more work; currently, we can't manage private sharing.
What problems is the product solving and how is that benefiting you?
Connect the customer with the support, for an immediate resolution of every issue
Solid solution
What do you like best about the product?
Able to get fast answers when I need them
What do you dislike about the product?
I do not have a least favorite feature of service cloud
What problems is the product solving and how is that benefiting you?
It's allowing me to find solutions as I need them.
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