Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Awesome experience with Service Cloud
What do you like best about the product?
Case management
Case classification
Case wrap
Case classification
Case wrap
What do you dislike about the product?
Ability to identify repeatable tasks could be improved
What problems is the product solving and how is that benefiting you?
Case management
Great tool for CS
What do you like best about the product?
The best part of Salesforce Swrvice Cloud is that I can see the history of the case all in one place
What do you dislike about the product?
Nothing comes to mind that I dislike about Service Cloud.
What problems is the product solving and how is that benefiting you?
I can keep track of the Customer Onboarding Case all in one place.
Service cloud
What do you like best about the product?
Case management and routings features and chat
What do you dislike about the product?
Too much information to organize and balance
What problems is the product solving and how is that benefiting you?
Provider better view of client business
It’s great!
What do you like best about the product?
It works really good and it's amazing!!!
What do you dislike about the product?
Missing functionality - but apps from the AppExchange help here.
What problems is the product solving and how is that benefiting you?
Puts all data in one place.
Seamless customer care experience
What do you like best about the product?
Strong cababilities for customization and automation
What do you dislike about the product?
Should be enhanced by an embed middleware like mulesost
What problems is the product solving and how is that benefiting you?
Case management and history
Service Cloud Brings All Information to Agents
What do you like best about the product?
The Console Apps such as Service Console that opens up records and related records in tabs and subtabs to reduce the amount of time in record switching.
What do you dislike about the product?
Lightning record page performance due to component loading time.
What problems is the product solving and how is that benefiting you?
Pull in Account, contact, Service contacts, Assets andv work orders for agents to take quick glance and help customers with informed actions.
A fantastic platform for service users
What do you like best about the product?
One single place to store everything! I love being able to find every case.
What do you dislike about the product?
Not much tbh, its a great tool that i would always recommend
What problems is the product solving and how is that benefiting you?
Storing customer conplaints in a single place
Best customer experience platform
What do you like best about the product?
It is easy to use, and fast to set up! Great
What do you dislike about the product?
Nothing much, sometimes it's abit hard to build flows.
What problems is the product solving and how is that benefiting you?
We have a high load of customer enquiries and we use this to respond.
We implement service cloud for customers and have seen the benefits
What do you like best about the product?
It is very cuatomizable. You can have more workflows
What do you dislike about the product?
It already has the basic functionalities
What problems is the product solving and how is that benefiting you?
It's solving the speed of response and troubleshooting cases
Case features
What do you like best about the product?
Case automation and reporting is nice and user friendly
What do you dislike about the product?
Bring incident and service requests and other itsm capabilities
What problems is the product solving and how is that benefiting you?
Case and service
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