Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Awesome Service Platform
What do you like best about the product?
Enables my support agents to do the most incredible responsive job to make sure all our customers get their issues resolved superfast
What do you dislike about the product?
When we first got started on boarding with Critch tricky
What problems is the product solving and how is that benefiting you?
Neighbours asked to integrate all our support and sales information in one place that we have a really complete view of our customers
Comprehensive Customer Service with Marketing Insights
What do you like best about the product?
As a marketer I love service cloud's ability to provide a 360-degree view of the customer, enabling personalized marketing strategies that resonate more deeply with the audience. By integrating customer service data with marketing efforts, it becomes easier to understand customer needs and behaviors, allowing for more targeted and effective campaigns. The AI-driven insights and automation features help identify trends and customer pain points, which can be addressed through tailored marketing messages and proactive service solutions. This not only improves customer satisfaction but also fosters loyalty, ultimately driving better marketing ROI.
What do you dislike about the product?
There's a big learning curve on this and other salesforce products so it's not easy to get started
What problems is the product solving and how is that benefiting you?
There always been a lack of alignment and seamless communication between marketing and customer service teams. With Service Cloud, we can gain access to valuable customer service data, such as common inquiries, feedback, and support case histories.
This app helped our Trust division organize their workflow and streamline efficiencies.
What do you like best about the product?
The ability to use Email 2 Case to help manage all email requests.
What do you dislike about the product?
Need more functionality to help the duplicate ticket issue
What problems is the product solving and how is that benefiting you?
We get so many email requests both internally and externally that the product helped streamline our processes.
Great product
What do you like best about the product?
Service cloud is scalable and easy to setup and maintain
What do you dislike about the product?
Sometimes it's slow on initial loads when you have a lot of components
What problems is the product solving and how is that benefiting you?
Log cases and serve internal employees
Great
What do you like best about the product?
It's great with agentforce and prompt builder
What do you dislike about the product?
Cost of f the product is little high which need
What problems is the product solving and how is that benefiting you?
Benefiting resolving more case
Salesforce Service Cloud
What do you like best about the product?
What I like best about Salesforce Service Cloud is its comprehensive suite of features that significantly enhance customer service operations. The platform’s omni-channel support allows seamless integration across various communication channels like email, social media, and live chat, ensuring that customers can reach out through their preferred mediumAd1.
Additionally, the automation capabilities streamline workflows and reduce manual tasks, which boosts the efficiency of our support team2. The real-time analytics and reporting tools provide valuable insights into customer interactions and team performance, enabling us to make data-driven decisions and continuously improve our service3.
Moreover, the customizable dashboards and role-based permissions ensure that each team member has access to the information they need, tailored to their specific roleAd1. Overall, Salesforce Service Cloud empowers us to deliver exceptional customer experiences and maintain high levels of customer satisfaction.
Additionally, the automation capabilities streamline workflows and reduce manual tasks, which boosts the efficiency of our support team2. The real-time analytics and reporting tools provide valuable insights into customer interactions and team performance, enabling us to make data-driven decisions and continuously improve our service3.
Moreover, the customizable dashboards and role-based permissions ensure that each team member has access to the information they need, tailored to their specific roleAd1. Overall, Salesforce Service Cloud empowers us to deliver exceptional customer experiences and maintain high levels of customer satisfaction.
What do you dislike about the product?
It can be time consuming to get set up perfectly
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud addresses several key challenges in customer service. It centralizes customer interactions across multiple channels, ensuring consistent and efficient communication1. The platform’s automation features streamline repetitive tasks, allowing our team to focus on more complex issues2. Additionally, the real-time analytics provide insights into customer behavior and service performance, helping us make data-driven decisions to improve overall customer satisfaction1. These capabilities have significantly enhanced our operational efficiency and customer experience
Amazing experience using Service Cloud so far
What do you like best about the product?
It has been an amazing journey for us. It is seamless and help us integrate with our other platforms in every possible way
What do you dislike about the product?
It's good, no complaints so far, plus we have updates every 4 months and we are getting better and better
What problems is the product solving and how is that benefiting you?
Contacting our customers is a breeze now
Less hassale more service
Less hassale more service
Great experience with new implementation
What do you like best about the product?
Service cloud has easily allowed out agents to streamline their day to day work by putting all of their current processes within service cloud. Instead of using multiple systems they can now stay in one app. Managing the workload has never been easier as well as omnichannell allows for greater autonomy while still allowing managers easy access to balance workloads.
What do you dislike about the product?
One issue we've run into is user acceptance based on the UI. The tab structure took our agents a while to get used to.
What problems is the product solving and how is that benefiting you?
Our key issue was reporting and workload management. Omni channel has been a great help in that regard and by moving our processes into service cloud, we can now report on KPI metrics and add them to existing dadhboards.
Our service agents love service cloud
What do you like best about the product?
Since we implemented service cloud 4 yrs back, our service agents enjoy working in Salesforce and using capabilities like case escalation, email to case and case milestones. It's has made their day to day work and interactions with customer much smoother.
What do you dislike about the product?
The constant list of feature upgrades and the challenge to keep up.
What problems is the product solving and how is that benefiting you?
Saleforce service cloud has enabled our users to efficiently manage customer queries through channls like email, chat and phone
Service cloud review
What do you like best about the product?
Ability to support customers via phone, email, etc
What do you dislike about the product?
What's not to like? All in all good tool.
What problems is the product solving and how is that benefiting you?
Providing phone support for various use cases
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