Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Case management in resolving customer concern
What do you like best about the product?
Service cloud with community helps customers to interact customers service in not just one way. Creating case for the resolution with different way of input.
What do you dislike about the product?
Customization needed
Training needed
Limitations Dashboard
Training needed
Limitations Dashboard
What problems is the product solving and how is that benefiting you?
Help track all the cases routing and prioritizing and quick resolution time
Automation
What do you like best about the product?
The power of automation, and being able to speed up work on front end
What do you dislike about the product?
Need for more flexablity with picklist values
What problems is the product solving and how is that benefiting you?
Having information when on a call depending on input
Service cloud consultant
What do you like best about the product?
What stands out most about Salesforce Service Cloud is its ability to centralize and enhance customer service operations through a seamless, omnichannel experience. It enables businesses to manage customer interactions across various platforms—email, social media, chat, and phone—in a single, unified interface. This not only simplifies communication but ensures faster and more personalized responses to customer inquiries.
The integration of AI through Salesforce’s Einstein AI is another major highlight. With its predictive analytics, automated workflows, and AI-driven recommendations, Service Cloud helps agents work more efficiently, cutting down on response times while improving service quality. Routine tasks are automated, allowing customer service teams to focus on more complex issues.
Its flexibility is also key. Service Cloud can be customized and integrated with a wide range of third-party applications, enabling businesses to tailor the platform to their specific needs. The platform is scalable, making it suitable for companies of all sizes, from small startups to large enterprises.
Moreover, its self-service capabilities—like knowledge bases, portals, and chatbots—empower customers to find solutions independently, reducing the workload on service teams and improving customer satisfaction.
Overall, Salesforce Service Cloud excels at improving the efficiency of service teams, delivering personalized customer experiences, and scaling with a business's growth, making it a top choice for companies looking to elevate their customer service operations.
The integration of AI through Salesforce’s Einstein AI is another major highlight. With its predictive analytics, automated workflows, and AI-driven recommendations, Service Cloud helps agents work more efficiently, cutting down on response times while improving service quality. Routine tasks are automated, allowing customer service teams to focus on more complex issues.
Its flexibility is also key. Service Cloud can be customized and integrated with a wide range of third-party applications, enabling businesses to tailor the platform to their specific needs. The platform is scalable, making it suitable for companies of all sizes, from small startups to large enterprises.
Moreover, its self-service capabilities—like knowledge bases, portals, and chatbots—empower customers to find solutions independently, reducing the workload on service teams and improving customer satisfaction.
Overall, Salesforce Service Cloud excels at improving the efficiency of service teams, delivering personalized customer experiences, and scaling with a business's growth, making it a top choice for companies looking to elevate their customer service operations.
What do you dislike about the product?
Salesforce Service Cloud can be complex to set up and customize, requiring significant time and technical expertise. Additionally, its pricing structure can be expensive, especially for small businesses, and some features may feel overwhelming for basic customer service needs.
What problems is the product solving and how is that benefiting you?
Service support
Simple and scalable
What do you like best about the product?
The best part of Service Cloud is the ability to scale our operations with an easy to use tool, with amazing customization for our unique business needs
What do you dislike about the product?
While the experience translates easily from other clouds, the UI can feel out of date compared to other service vendors
What problems is the product solving and how is that benefiting you?
Service Clouds helps us to engage and solve issues with our customers, both internal and external. Solving issues is our #1 priority
Service cloud helps our Customers
What do you like best about the product?
It helped us to unify the service operations across different geographies
What do you dislike about the product?
Limitations in onnichannel and routing sometimes got us headaches.
What problems is the product solving and how is that benefiting you?
It helps us to reduce the manual work for agents and automate a lot of processes that help to reduce the costs of operations
Super Service
What do you like best about the product?
That I can leverage it for my end user AND my team!!the abilitybtonhave all types of service in one place b
What do you dislike about the product?
Nothing. Truly.i think that it is easy to use and easy to leverage.
What problems is the product solving and how is that benefiting you?
Able to automate queue assignments. Able to provide easy knowledge articles to help my team as well as put end user.
Service Cloud in Case Management
What do you like best about the product?
Case management with Omni channel is best way to enhance defect management via both service cloud and experience cloud along with knowledge articles and chatbot. It's a game changer when implemented properly.
What do you dislike about the product?
We need an automated way to update knowledge articles
What problems is the product solving and how is that benefiting you?
Case and complaint management along with defect management
Salesforce Service Cloud
What do you like best about the product?
It is the most efficient way to handle cases and customer support issues
What do you dislike about the product?
I wish there was more options for low-code customization
What problems is the product solving and how is that benefiting you?
It's a great way for all of our case information to be accessed so that multiple people can work on a case and access the right information on one platform
Everything is at the reach of a button!
What do you like best about the product?
Everything is at the reach of a button! Love how easy it's to navigate and access. My coworkers love it.
What do you dislike about the product?
It's a bit difficult at first but once you have the hang of it it's great!
What problems is the product solving and how is that benefiting you?
Client data profile. Helps us keep internal updates of clients and services received.
It is the foundation for how we deliver extraordinary care to our customers!
What do you like best about the product?
A one stop shop for managing relationships and issues for our members! It is the foundation upon which our service platform is based.
What do you dislike about the product?
The expense! Salesforce is an expensive platform.
What problems is the product solving and how is that benefiting you?
Managing the relationship with our members as efficiently as possible!
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