Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Love using service cloud!
What do you like best about the product?
The functionality for routing, skills, cases.
What do you dislike about the product?
That I am not currently using it at my company I am at.
What problems is the product solving and how is that benefiting you?
Chat was awesome to implement and very helpful. So was knowledge
360° customer cases view
What do you like best about the product?
I love how Service cloud can be used to resolve cases in different ways, in little time
What do you dislike about the product?
I work in the Construction industry and it's not easy to customize.
What problems is the product solving and how is that benefiting you?
Multiple queues for different cases
Don't sell to customers with open cases
What do you like best about the product?
For me the benefit of service cloud that stands out is getting the sales and service teams more integrated in servicing customers.
What do you dislike about the product?
The thing I dislike about service cloud is that it takes time to configure
What problems is the product solving and how is that benefiting you?
The main problem being solved with service cloud is getting a more complete view of the customer
Service cloud
What do you like best about the product?
Very rapid responses and ease of use for end users
What do you dislike about the product?
The configuration isn't easy anymore. Develop and maintenance can be a pain
What problems is the product solving and how is that benefiting you?
Rapid resolution of patient cases and response.
Service Cloud review OSH
What do you like best about the product?
It is user friendly and low code environment
What do you dislike about the product?
Cases can be a bit confusing to customize
What problems is the product solving and how is that benefiting you?
It helps our call center agents utilize cases
It been good
What do you like best about the product?
Staying connected to the customers and solving problems.
What do you dislike about the product?
None it works fine for us to connect with users.
What problems is the product solving and how is that benefiting you?
Managing complaints of users
Account Executive
What do you like best about the product?
What I like best is its ability to provide a 360-degree view of the customer. It allows businesses to deliver personalized support by centralizing all customer interactions, whether through email, phone, chat, or social media, all into one platform. This enables customer support teams to react more efficiently, anticipate customer needs, and build stronger relationships.
Additionally, its current automation features, such as AI-powered chatbots and workflows, help reduce manual tasks, improving both agent productivity and customer satisfaction.
One of my favorite SF clouds :)
Additionally, its current automation features, such as AI-powered chatbots and workflows, help reduce manual tasks, improving both agent productivity and customer satisfaction.
One of my favorite SF clouds :)
What do you dislike about the product?
1. The platform has a steep learning curve, especially for those who are not familiar with Salesforce. The sheer number of features and customization options can be overwhelming for new users or smaller teams.
2. Service Cloud can be expensive, especially as a business grows and needs more advanced features, integrations, and user licenses. For small businesses, the pricing might be prohibitive.
3. Customization challenges such while it’s highly customizable, making it often requires the expertise of a Salesforce developer, which can add time and costs.
2. Service Cloud can be expensive, especially as a business grows and needs more advanced features, integrations, and user licenses. For small businesses, the pricing might be prohibitive.
3. Customization challenges such while it’s highly customizable, making it often requires the expertise of a Salesforce developer, which can add time and costs.
What problems is the product solving and how is that benefiting you?
1. It consolidates customer information from various channels into one unified platform. It eliminates the problem of scattered data across different systems, improving the efficiency of resolving customer issues.
2. By standardizing service processes and integrating AI-powered tools like chatbots and automated workflows, Service Cloud ensures consistent support experiences. This leads to faster response times, fewer errors, and overall improved customer satisfaction.
3. The platform automates routine tasks, such as case routing, email responses, and knowledge base updates, freeing up agents to focus on more complex issues. This enhances productivity and reduces burnout for support teams
2. By standardizing service processes and integrating AI-powered tools like chatbots and automated workflows, Service Cloud ensures consistent support experiences. This leads to faster response times, fewer errors, and overall improved customer satisfaction.
3. The platform automates routine tasks, such as case routing, email responses, and knowledge base updates, freeing up agents to focus on more complex issues. This enhances productivity and reduces burnout for support teams
Service That Fits Your Needs
What do you like best about the product?
The most beneficial features of Service Cloud are:
- Customize: being able to customize cases to fit the needs of multiple departments and each team can get the information they need specific to their use cases
- Reporting/Analytics: being able to pull information for each team and grow from that information. Each team will have different metrics they want to report on and you can pick apart the data.
- Customize: being able to customize cases to fit the needs of multiple departments and each team can get the information they need specific to their use cases
- Reporting/Analytics: being able to pull information for each team and grow from that information. Each team will have different metrics they want to report on and you can pick apart the data.
What do you dislike about the product?
I believe a pain point for Service Cloud is figuring out how to customize this solution for you. If you don't have experience, it can be daunting, but there is a wealth of information out there as well as Salesforce Communities to figure out all your problems and find the right solution!
What problems is the product solving and how is that benefiting you?
Service Cloud is solving the problem of being able to tailor custom solutions per team as well as self service and first point of contact touch points through chat. It's helps at every point of service.
Love the ease of use
What do you like best about the product?
I like the ability to assign cases to queues of agents.
What do you dislike about the product?
Unclear about pricing structures for ancillary functionality.
What problems is the product solving and how is that benefiting you?
I used this to mock up a solution for the city of Honolulu
Service Cloud
What do you like best about the product?
Salesforce service cloud allows the service users to quickly navigate to the correct screens without making customers wait while they get to the right place.
What do you dislike about the product?
To get it to fit into our processes, it does require customizations.
What problems is the product solving and how is that benefiting you?
It is solving our problem of a single source for data and a place to track calls.
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