Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Makes customers feel happy after sales
What do you like best about the product?
The best aspect of Salesforce Service Cloud is its ability to deliver a 360-degree view of the customer, enabling seamless, personalized customer support. With powerful automation tools like case management, AI-powered Einstein Bots, and omnichannel routing, it ensures quicker resolution times and enhanced customer satisfaction. Its scalability, integrated knowledge base, and self-service options also empower teams to work efficiently, while analytics and reporting provide valuable insights to continuously improve service delivery. The overall flexibility and customization make it ideal for businesses of all sizes.
What do you dislike about the product?
One downside of Salesforce Service Cloud is its complexity, which can require significant time and resources for proper setup and customization. But once set up is done everything will be awesome
What problems is the product solving and how is that benefiting you?
Helping us to answer the customer queries on how our product works and how that keeps their internet secure
Salesforce Service Cloud
What do you like best about the product?
Trusted salesforce product with all the bells and whistles
What do you dislike about the product?
i like everything about it. Service cloud is great.
What problems is the product solving and how is that benefiting you?
case management
Service cloud
What do you like best about the product?
Case management and the ability to record customer outreach
What do you dislike about the product?
Email-to-case functionality needs to support encrypted emails.
What problems is the product solving and how is that benefiting you?
We're using service cloud as a customer ticketing system that has helped the company in centralizing requests and communication in one place. It also somewhat provides a closer look into how a customer is engaging with our service
Never seen such technology conference
What do you like best about the product?
Information
Marketing
Knowledge sharing
Marketing
Knowledge sharing
What do you dislike about the product?
All us good. Salesforce is amazing.
Makes it easy for implementing
Makes it easy for implementing
What problems is the product solving and how is that benefiting you?
Case mgmt
User mgmt
User mgmt
Great addition to our crm
What do you like best about the product?
Effective way to manage our account team of account managers, corporate managers, field service, customer support, customer success. Provides a way for all of these teams to effectively coordinate and coordinate to provide best support to our customers.
What do you dislike about the product?
High level of administrative support required, everything must be maintained and built as we continue to scale
What problems is the product solving and how is that benefiting you?
Provided effective way for account and firld teams work with our providers
Service Cloud
What do you like best about the product?
Service Cloud allows our internal employees to service our clients with speed and ease!
What do you dislike about the product?
The lack of OOTB features and functionality to give a robust 360 degree view. However I believe this can be rectified using Agentforce!
What problems is the product solving and how is that benefiting you?
It streamlines our agents ability to bring together detailed and relevant information on our clients.
Transformation
What do you like best about the product?
Using Service cloud has brought transformation within our company
What do you dislike about the product?
I would say the ability to customize based on own requirements
What problems is the product solving and how is that benefiting you?
Nothing yet
Service cloud is the best investment so far we made
What do you like best about the product?
It helps customer support made it easier with case management and queues so the team can identify priorities
What do you dislike about the product?
I have see a best side of it so I don't any dislikes at this point
What problems is the product solving and how is that benefiting you?
Customers can use knowledge base for issues which have a resolution identified
Service cloud is great!
What do you like best about the product?
What I like best about Salesforce Service Cloud is its comprehensive suite of tools that enables efficient case management and customer support. The platform's flexibility and scalability allow it to adapt to various business needs, ensuring seamless integration with other systems. Additionally, the powerful automation features, like workflows and AI-driven recommendations, significantly improve response times and customer satisfaction.
What do you dislike about the product?
What I dislike about Salesforce Service Cloud is its complexity, which can require a steep learning curve, especially for new users. Customizations and configurations, while powerful, can sometimes be time-consuming and require advanced technical knowledge. Additionally, the cost can be prohibitive for smaller organizations, making it difficult to justify the investment.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps us streamline our customer support processes by centralizing case management and automating workflows, which reduces manual tasks and response times. It also provides valuable insights through analytics, allowing us to track key performance indicators and improve service quality. This ultimately enhances customer satisfaction and allows our team to focus more on complex issues rather than administrative tasks.
Wonderful service cloud experience
What do you like best about the product?
Service cloud collates customer inquiries from various channel into one panve and allow agents to have complete customer history
What do you dislike about the product?
Have not undergone any such situation in the org
What problems is the product solving and how is that benefiting you?
It helps us to collate customer quries into one platform
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