Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud always delivers!
What do you like best about the product?
I love how Service Cloud can pull all customer data together and work with the full Customer 360 to help make informed service decisions and customer experiences. I also love the external integrations we have in place with tools like Slack, Tableau, and other tools
What do you dislike about the product?
Sometimes there is so much possible that it's hard to figure out what's the best feature to implement next to move the needle.
What problems is the product solving and how is that benefiting you?
Helping us manage our overall customer journey from implementation to ongoing support and growth
Service review
What do you like best about the product?
Better Agent Productivity-- easy to use
What do you dislike about the product?
Can overcustomize for users to use but this is more process oriented
What problems is the product solving and how is that benefiting you?
Let's our company work from one app
Overall Service Experience
What do you like best about the product?
The multitasking features, it allows users to handle more than one case at a time.
What do you dislike about the product?
The limited options to prevent over work, we have to customize a lot to fit our use cases.
What problems is the product solving and how is that benefiting you?
Efficiency and allows more calls per car
Elevate customer experience with Service Cloud
What do you like best about the product?
I like how we can integrate multiple channels including social media and WhatsApp for an effective Omnichannel customer experience
What do you dislike about the product?
Not a dislike, but more a limitation in identifying existing accounts with social handles.
What problems is the product solving and how is that benefiting you?
Identifying product complaints quickly and helping our quality team investigate and resolve issues fast
Service Cloud increased efficiency in our call center
What do you like best about the product?
The system recognizes the phone number that is calling and brings up all relevant info for the customer.
What do you dislike about the product?
Our call center creates a lot of duplicate person accounts.
What problems is the product solving and how is that benefiting you?
Serve cloud provides full visibility of the customer journey making it easy to serve our families.
Good tool with massive customization
What do you like best about the product?
The integrations available for service cloud is a tremendous advantage when aligning multiple tools under your main crm
What do you dislike about the product?
The learning curve can be rather steep with a tool made to be as customizeable as possible.
What problems is the product solving and how is that benefiting you?
Speed on customer solutions
Awesome experience with Service Cloud
What do you like best about the product?
Case management
Case classification
Case wrap
Case classification
Case wrap
What do you dislike about the product?
Ability to identify repeatable tasks could be improved
What problems is the product solving and how is that benefiting you?
Case management
Great tool for CS
What do you like best about the product?
The best part of Salesforce Swrvice Cloud is that I can see the history of the case all in one place
What do you dislike about the product?
Nothing comes to mind that I dislike about Service Cloud.
What problems is the product solving and how is that benefiting you?
I can keep track of the Customer Onboarding Case all in one place.
Service cloud
What do you like best about the product?
Case management and routings features and chat
What do you dislike about the product?
Too much information to organize and balance
What problems is the product solving and how is that benefiting you?
Provider better view of client business
It’s great!
What do you like best about the product?
It works really good and it's amazing!!!
What do you dislike about the product?
Missing functionality - but apps from the AppExchange help here.
What problems is the product solving and how is that benefiting you?
Puts all data in one place.
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