Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Cutting edge technology that puts experience first
What do you like best about the product?
Salesforce service cloud puts an empathetic and human center approach in its service cloud technology.
What do you dislike about the product?
Time to implementing in a regulated environment.
What problems is the product solving and how is that benefiting you?
Supporting the contact center for internal business customers and end client support.
Amazing Omni channel
What do you like best about the product?
I love the Omni channel and Omni supervisor platforms for work distribution and management
What do you dislike about the product?
The retention of transcripts in messaging for web is troublesome
What problems is the product solving and how is that benefiting you?
Handling chats with clients and the ability to distribute multiple chats via Omni is crucial
Ledcor Service Cloud
What do you like best about the product?
Ability to track all of the services we provide to clients
What do you dislike about the product?
Hard to use, find it challenging to get other users on board
What problems is the product solving and how is that benefiting you?
Needed a way to track all the admin requests we get
Effective and efficient service cloud
What do you like best about the product?
Right clarity in the data maintenance and easy accrss
What do you dislike about the product?
Can get more AI feature infused. Looking forward for agentforce.
What problems is the product solving and how is that benefiting you?
Helps us cutdown the response time
Best for service
What do you like best about the product?
Prepackaged features, really easy to use,
What do you dislike about the product?
À Little expensive if you need extended features
What problems is the product solving and how is that benefiting you?
Faut responses
Salesforce Service Cloud totally worth it
What do you like best about the product?
Leverages AI to provide predictive insights, suggest next actions, and deliver proactive service solutions.
What do you dislike about the product?
Although customization is a key strength, it can also become a disadvantage if not managed well.
What problems is the product solving and how is that benefiting you?
It consolidates customer interactions and history in one place, giving support teams a complete view of customer profiles and previous engagements. This helps in delivering more personalized and efficient support.
Comprehensive solution for omni-channel customer support
What do you like best about the product?
Omni Channel, ease of integration with third-party systems, 360 view of customer
What do you dislike about the product?
Unable to create dependent global picklists
What problems is the product solving and how is that benefiting you?
Implemented various service channels such as email, chat, telephony, and self-service knowledge articles for faster customer support to increase loyalty.
End to end solution
What do you like best about the product?
Workforce management and Omni channel case routing
What do you dislike about the product?
I didn't see any downsides in service cloud
What problems is the product solving and how is that benefiting you?
Case management workforce management
Service game changer product
What do you like best about the product?
On the core platform and collaborative features
What do you dislike about the product?
Assignment rules are too basic to implement complex assignment rules
What problems is the product solving and how is that benefiting you?
Productivity !!
Service cloud review
What do you like best about the product?
upside of Salesforce Service Cloud includes several key benefits that enhance customer service, agent efficiency, and overall business performance
What do you dislike about the product?
Customization complexity and Integration
What problems is the product solving and how is that benefiting you?
Complaint handling and the reg report submission
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