Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Seamless customer care experience
What do you like best about the product?
Strong cababilities for customization and automation
What do you dislike about the product?
Should be enhanced by an embed middleware like mulesost
What problems is the product solving and how is that benefiting you?
Case management and history
Service Cloud Brings All Information to Agents
What do you like best about the product?
The Console Apps such as Service Console that opens up records and related records in tabs and subtabs to reduce the amount of time in record switching.
What do you dislike about the product?
Lightning record page performance due to component loading time.
What problems is the product solving and how is that benefiting you?
Pull in Account, contact, Service contacts, Assets andv work orders for agents to take quick glance and help customers with informed actions.
A fantastic platform for service users
What do you like best about the product?
One single place to store everything! I love being able to find every case.
What do you dislike about the product?
Not much tbh, its a great tool that i would always recommend
What problems is the product solving and how is that benefiting you?
Storing customer conplaints in a single place
Best customer experience platform
What do you like best about the product?
It is easy to use, and fast to set up! Great
What do you dislike about the product?
Nothing much, sometimes it's abit hard to build flows.
What problems is the product solving and how is that benefiting you?
We have a high load of customer enquiries and we use this to respond.
We implement service cloud for customers and have seen the benefits
What do you like best about the product?
It is very cuatomizable. You can have more workflows
What do you dislike about the product?
It already has the basic functionalities
What problems is the product solving and how is that benefiting you?
It's solving the speed of response and troubleshooting cases
Case features
What do you like best about the product?
Case automation and reporting is nice and user friendly
What do you dislike about the product?
Bring incident and service requests and other itsm capabilities
What problems is the product solving and how is that benefiting you?
Case and service
Awesome Service Platform
What do you like best about the product?
Enables my support agents to do the most incredible responsive job to make sure all our customers get their issues resolved superfast
What do you dislike about the product?
When we first got started on boarding with Critch tricky
What problems is the product solving and how is that benefiting you?
Neighbours asked to integrate all our support and sales information in one place that we have a really complete view of our customers
Comprehensive Customer Service with Marketing Insights
What do you like best about the product?
As a marketer I love service cloud's ability to provide a 360-degree view of the customer, enabling personalized marketing strategies that resonate more deeply with the audience. By integrating customer service data with marketing efforts, it becomes easier to understand customer needs and behaviors, allowing for more targeted and effective campaigns. The AI-driven insights and automation features help identify trends and customer pain points, which can be addressed through tailored marketing messages and proactive service solutions. This not only improves customer satisfaction but also fosters loyalty, ultimately driving better marketing ROI.
What do you dislike about the product?
There's a big learning curve on this and other salesforce products so it's not easy to get started
What problems is the product solving and how is that benefiting you?
There always been a lack of alignment and seamless communication between marketing and customer service teams. With Service Cloud, we can gain access to valuable customer service data, such as common inquiries, feedback, and support case histories.
This app helped our Trust division organize their workflow and streamline efficiencies.
What do you like best about the product?
The ability to use Email 2 Case to help manage all email requests.
What do you dislike about the product?
Need more functionality to help the duplicate ticket issue
What problems is the product solving and how is that benefiting you?
We get so many email requests both internally and externally that the product helped streamline our processes.
Great product
What do you like best about the product?
Service cloud is scalable and easy to setup and maintain
What do you dislike about the product?
Sometimes it's slow on initial loads when you have a lot of components
What problems is the product solving and how is that benefiting you?
Log cases and serve internal employees
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