Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Service cloud helps our Customers
What do you like best about the product?
It helped us to unify the service operations across different geographies
What do you dislike about the product?
Limitations in onnichannel and routing sometimes got us headaches.
What problems is the product solving and how is that benefiting you?
It helps us to reduce the manual work for agents and automate a lot of processes that help to reduce the costs of operations
Super Service
What do you like best about the product?
That I can leverage it for my end user AND my team!!the abilitybtonhave all types of service in one place b
What do you dislike about the product?
Nothing. Truly.i think that it is easy to use and easy to leverage.
What problems is the product solving and how is that benefiting you?
Able to automate queue assignments. Able to provide easy knowledge articles to help my team as well as put end user.
Service Cloud in Case Management
What do you like best about the product?
Case management with Omni channel is best way to enhance defect management via both service cloud and experience cloud along with knowledge articles and chatbot. It's a game changer when implemented properly.
What do you dislike about the product?
We need an automated way to update knowledge articles
What problems is the product solving and how is that benefiting you?
Case and complaint management along with defect management
Salesforce Service Cloud
What do you like best about the product?
It is the most efficient way to handle cases and customer support issues
What do you dislike about the product?
I wish there was more options for low-code customization
What problems is the product solving and how is that benefiting you?
It's a great way for all of our case information to be accessed so that multiple people can work on a case and access the right information on one platform
Everything is at the reach of a button!
What do you like best about the product?
Everything is at the reach of a button! Love how easy it's to navigate and access. My coworkers love it.
What do you dislike about the product?
It's a bit difficult at first but once you have the hang of it it's great!
What problems is the product solving and how is that benefiting you?
Client data profile. Helps us keep internal updates of clients and services received.
It is the foundation for how we deliver extraordinary care to our customers!
What do you like best about the product?
A one stop shop for managing relationships and issues for our members! It is the foundation upon which our service platform is based.
What do you dislike about the product?
The expense! Salesforce is an expensive platform.
What problems is the product solving and how is that benefiting you?
Managing the relationship with our members as efficiently as possible!
Makes customers feel happy after sales
What do you like best about the product?
The best aspect of Salesforce Service Cloud is its ability to deliver a 360-degree view of the customer, enabling seamless, personalized customer support. With powerful automation tools like case management, AI-powered Einstein Bots, and omnichannel routing, it ensures quicker resolution times and enhanced customer satisfaction. Its scalability, integrated knowledge base, and self-service options also empower teams to work efficiently, while analytics and reporting provide valuable insights to continuously improve service delivery. The overall flexibility and customization make it ideal for businesses of all sizes.
What do you dislike about the product?
One downside of Salesforce Service Cloud is its complexity, which can require significant time and resources for proper setup and customization. But once set up is done everything will be awesome
What problems is the product solving and how is that benefiting you?
Helping us to answer the customer queries on how our product works and how that keeps their internet secure
Salesforce Service Cloud
What do you like best about the product?
Trusted salesforce product with all the bells and whistles
What do you dislike about the product?
i like everything about it. Service cloud is great.
What problems is the product solving and how is that benefiting you?
case management
Service cloud
What do you like best about the product?
Case management and the ability to record customer outreach
What do you dislike about the product?
Email-to-case functionality needs to support encrypted emails.
What problems is the product solving and how is that benefiting you?
We're using service cloud as a customer ticketing system that has helped the company in centralizing requests and communication in one place. It also somewhat provides a closer look into how a customer is engaging with our service
Never seen such technology conference
What do you like best about the product?
Information
Marketing
Knowledge sharing
Marketing
Knowledge sharing
What do you dislike about the product?
All us good. Salesforce is amazing.
Makes it easy for implementing
Makes it easy for implementing
What problems is the product solving and how is that benefiting you?
Case mgmt
User mgmt
User mgmt
showing 2,771 - 2,780