Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Good features
What do you like best about the product?
Ability to configure and customize. Easy to use.
What do you dislike about the product?
Nothing to dislike about it. Its a good product
What problems is the product solving and how is that benefiting you?
It helps the service agents work on cases easily
Customer Service Team process streamline
What do you like best about the product?
Being able to see all interactions in one place and monitoring usage
What do you dislike about the product?
I think there's always room for improvement with anything.
What problems is the product solving and how is that benefiting you?
Clear and daily interaction with customers while ensuring information is accessible to necessary teams
Service Cloud - what's it about
What do you like best about the product?
What I like best about Salesforce Service Cloud is its ability to streamline customer service processes through a unified platform. The omni-channel support ensures that agents can engage with customers across multiple channels—email, phone, social media, or chat—all in one place, creating a seamless experience. Additionally, the AI-powered features like Einstein bots and predictive analytics help improve response times and efficiency, allowing agents to focus on more complex cases while providing personalized, data-driven customer interactions.
What do you dislike about the product?
While Salesforce Service Cloud is incredibly powerful, one challenge is the complexity of its setup and customization. For organizations without dedicated Salesforce expertise, the learning curve can be steep, and configuring the platform to meet specific business needs may require significant time and resources. Additionally, some users find that the pricing structure, especially for advanced features and integrations, can become costly as the business scales
What problems is the product solving and how is that benefiting you?
Client interactions through a variety of distributed channels
Great way to Manage the aftermarket life of a Customer
What do you like best about the product?
From cases to assets, being able to continue the customer's journey with a solution that manages that life cycle is a game changer. Salesforce service helps us take this won opportunities through the rest of their time as a customer with us.
What do you dislike about the product?
It would be great to see more mainstream support items like warranty management looped into the solution.
What problems is the product solving and how is that benefiting you?
Service cloud helps us respond to customers faster and smarter.
Service console is amazing and really useful i believe
What do you like best about the product?
Its transcripting feature to tell leader or manager whats the context of the issue
What do you dislike about the product?
Cosibg and multiple license merge to integrate
What problems is the product solving and how is that benefiting you?
Its consolidating issues at one place for us
Technical architect for service cloud
What do you like best about the product?
Omni channel and message in app web and communication
What do you dislike about the product?
I don't see any downside but there are lot of limitations handling most of the business process under one case management
What problems is the product solving and how is that benefiting you?
Customer support is tracked and maintained at central hub
Service cloud has been an amazing experience which is super user friendly.
What do you like best about the product?
Connecting sales and service data and getting a customer 360
What do you dislike about the product?
Configuration and custom fields can be a bit time consuming to develop.
What problems is the product solving and how is that benefiting you?
Helping drive csat
Head of technology
What do you like best about the product?
Productivity improvements and improvement in operational efficiency
What do you dislike about the product?
None at this time and it met most of our needs
What problems is the product solving and how is that benefiting you?
Improve contact center
Service Cloud great for Customer Support
What do you like best about the product?
Service cliud allows out teams to get a full picture of each our clients and support them through a variety of methods - providing knowledge article suggestions, history on previous support requests from customers, or transferring cases to the most appropriate team to support the customer.
What do you dislike about the product?
We would love to see a more dynamic support page to better support our customers, or better integrate chat transcripts
What problems is the product solving and how is that benefiting you?
Customer issues like product access or questions on how to access content
SFDC Service Cloud awesome for customer support
What do you like best about the product?
We've been using service cloud for a few years now and it's a game changer for us. The data is so much easier to collect and organize, we're able to QA our team to enhance all of our customer and user experiences and it's so customizable for our business needs
What do you dislike about the product?
If anything, perhaps a more dynamic page for each scenario
What problems is the product solving and how is that benefiting you?
Organization and streamline of case management
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