Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Great addition to our crm
What do you like best about the product?
Effective way to manage our account team of account managers, corporate managers, field service, customer support, customer success. Provides a way for all of these teams to effectively coordinate and coordinate to provide best support to our customers.
What do you dislike about the product?
High level of administrative support required, everything must be maintained and built as we continue to scale
What problems is the product solving and how is that benefiting you?
Provided effective way for account and firld teams work with our providers
Service Cloud
What do you like best about the product?
Service Cloud allows our internal employees to service our clients with speed and ease!
What do you dislike about the product?
The lack of OOTB features and functionality to give a robust 360 degree view. However I believe this can be rectified using Agentforce!
What problems is the product solving and how is that benefiting you?
It streamlines our agents ability to bring together detailed and relevant information on our clients.
Transformation
What do you like best about the product?
Using Service cloud has brought transformation within our company
What do you dislike about the product?
I would say the ability to customize based on own requirements
What problems is the product solving and how is that benefiting you?
Nothing yet
Service cloud is the best investment so far we made
What do you like best about the product?
It helps customer support made it easier with case management and queues so the team can identify priorities
What do you dislike about the product?
I have see a best side of it so I don't any dislikes at this point
What problems is the product solving and how is that benefiting you?
Customers can use knowledge base for issues which have a resolution identified
Service cloud is great!
What do you like best about the product?
What I like best about Salesforce Service Cloud is its comprehensive suite of tools that enables efficient case management and customer support. The platform's flexibility and scalability allow it to adapt to various business needs, ensuring seamless integration with other systems. Additionally, the powerful automation features, like workflows and AI-driven recommendations, significantly improve response times and customer satisfaction.
What do you dislike about the product?
What I dislike about Salesforce Service Cloud is its complexity, which can require a steep learning curve, especially for new users. Customizations and configurations, while powerful, can sometimes be time-consuming and require advanced technical knowledge. Additionally, the cost can be prohibitive for smaller organizations, making it difficult to justify the investment.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps us streamline our customer support processes by centralizing case management and automating workflows, which reduces manual tasks and response times. It also provides valuable insights through analytics, allowing us to track key performance indicators and improve service quality. This ultimately enhances customer satisfaction and allows our team to focus more on complex issues rather than administrative tasks.
Wonderful service cloud experience
What do you like best about the product?
Service cloud collates customer inquiries from various channel into one panve and allow agents to have complete customer history
What do you dislike about the product?
Have not undergone any such situation in the org
What problems is the product solving and how is that benefiting you?
It helps us to collate customer quries into one platform
Cutting edge technology that puts experience first
What do you like best about the product?
Salesforce service cloud puts an empathetic and human center approach in its service cloud technology.
What do you dislike about the product?
Time to implementing in a regulated environment.
What problems is the product solving and how is that benefiting you?
Supporting the contact center for internal business customers and end client support.
Amazing Omni channel
What do you like best about the product?
I love the Omni channel and Omni supervisor platforms for work distribution and management
What do you dislike about the product?
The retention of transcripts in messaging for web is troublesome
What problems is the product solving and how is that benefiting you?
Handling chats with clients and the ability to distribute multiple chats via Omni is crucial
Ledcor Service Cloud
What do you like best about the product?
Ability to track all of the services we provide to clients
What do you dislike about the product?
Hard to use, find it challenging to get other users on board
What problems is the product solving and how is that benefiting you?
Needed a way to track all the admin requests we get
Effective and efficient service cloud
What do you like best about the product?
Right clarity in the data maintenance and easy accrss
What do you dislike about the product?
Can get more AI feature infused. Looking forward for agentforce.
What problems is the product solving and how is that benefiting you?
Helps us cutdown the response time
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