Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Great Product
What do you like best about the product?
Service Cloud is so easy to set up and start using. So many default functions that makes it so easy. Time to market is unrivaled.
What do you dislike about the product?
Biggest dislike is the problem with emails and org wide default emails. Also that some custom build is required when handling more email adressen.
What problems is the product solving and how is that benefiting you?
Easy to use and accurat data from users
Amazing product with lots of opportunities
What do you like best about the product?
Helps me align my current processes and gain productivity
What do you dislike about the product?
None at this moment. Exploring integration with data cloud
What problems is the product solving and how is that benefiting you?
Allows me to gain more throughout
Loved learning more about service cloud and its connections to sales cloud at Dreamforce this year.
What do you like best about the product?
Connections for our sales teams to see interactions and touchpoints.
What do you dislike about the product?
Seperate platform to adopt and get funding for.
What problems is the product solving and how is that benefiting you?
Linkage to sales team and sales cloud
It’s great for servicing
What do you like best about the product?
Case management
Insights
Workflows are the best
Insights
Workflows are the best
What do you dislike about the product?
Customizations aren't the best ways to meet requirements
What problems is the product solving and how is that benefiting you?
Serving customer servicing agents
A must have for service industry
What do you like best about the product?
Service console which gives you everything there only
What do you dislike about the product?
There is. Nothing which i dislike about service cloud
What problems is the product solving and how is that benefiting you?
Helping service agents to manage the cases
Very user friendly and customizable.
What do you like best about the product?
Able to plug in multiple streams of data sets.
What do you dislike about the product?
So far haven't ran into anything I dislike.
What problems is the product solving and how is that benefiting you?
Providing quick access to our member services team to find answers to questions members have.
Force for your service.
What do you like best about the product?
SSC Is realy helpfull for managing work at all. All data in one spot and easy workflows.
What do you dislike about the product?
Salesforce pricing and maybe komplexity in some user experience stuff.
What problems is the product solving and how is that benefiting you?
Case management and wide variability for our employees.
Long time Service Cloud Admin
What do you like best about the product?
Service cloud paired with the experience cloud has radically changed our interactions with our customers, provided options for self service, and greatly increased our time to close on customer cases
What do you dislike about the product?
Some Omni channel configurations and settings can be tricky to train support managers on
What problems is the product solving and how is that benefiting you?
Rapid self service and customer cases
HR Salesforce
What do you like best about the product?
I like how easy it is to use, and how customizable it is for my developers
What do you dislike about the product?
I wish there were more self-service options for my HR business partners
What problems is the product solving and how is that benefiting you?
We use it for our HR help center and it's great for it's cases management capabilities
Service Cloud helpfulness
What do you like best about the product?
Helps our team with case management efficiencies.
What do you dislike about the product?
Initially, it's complicated to set up the workflows.
What problems is the product solving and how is that benefiting you?
Helps us collect data on customer issues and act on them.
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