Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Best for service
What do you like best about the product?
Prepackaged features, really easy to use,
What do you dislike about the product?
À Little expensive if you need extended features
What problems is the product solving and how is that benefiting you?
Faut responses
Salesforce Service Cloud totally worth it
What do you like best about the product?
Leverages AI to provide predictive insights, suggest next actions, and deliver proactive service solutions.
What do you dislike about the product?
Although customization is a key strength, it can also become a disadvantage if not managed well.
What problems is the product solving and how is that benefiting you?
It consolidates customer interactions and history in one place, giving support teams a complete view of customer profiles and previous engagements. This helps in delivering more personalized and efficient support.
Comprehensive solution for omni-channel customer support
What do you like best about the product?
Omni Channel, ease of integration with third-party systems, 360 view of customer
What do you dislike about the product?
Unable to create dependent global picklists
What problems is the product solving and how is that benefiting you?
Implemented various service channels such as email, chat, telephony, and self-service knowledge articles for faster customer support to increase loyalty.
End to end solution
What do you like best about the product?
Workforce management and Omni channel case routing
What do you dislike about the product?
I didn't see any downsides in service cloud
What problems is the product solving and how is that benefiting you?
Case management workforce management
Service game changer product
What do you like best about the product?
On the core platform and collaborative features
What do you dislike about the product?
Assignment rules are too basic to implement complex assignment rules
What problems is the product solving and how is that benefiting you?
Productivity !!
Service cloud review
What do you like best about the product?
upside of Salesforce Service Cloud includes several key benefits that enhance customer service, agent efficiency, and overall business performance
What do you dislike about the product?
Customization complexity and Integration
What problems is the product solving and how is that benefiting you?
Complaint handling and the reg report submission
Amazing experience
What do you like best about the product?
User experience is great, milestones functionality is amazing
What do you dislike about the product?
In some cases following ITIL methodology is fits well. Service cloud is not designed fo ITIL
What problems is the product solving and how is that benefiting you?
Case/incident management
Operations Analyst
What do you like best about the product?
Customization for the different product teams.
What do you dislike about the product?
It can be hard to know how to get the most out of it and which features to prioritize.
What problems is the product solving and how is that benefiting you?
Ability to track our customer complaints and see trends over time to enhance self service options.
Beneficial when catering to an organisation which needs chatbot experience
What do you like best about the product?
The ease with which the data from the chatting assistants are categorised in the service console, reducing the need for account managers to look at each communication independently
What do you dislike about the product?
Each dependent service with Salesforce cloud is not included in the bundle, one has to buy all the licenses individually to actually use Service cloud to the fullest.
What problems is the product solving and how is that benefiting you?
Organizing chats and feedbacks from customers/vendors.
Efficient and Useful
What do you like best about the product?
It's efficiencies and automation really make it stand out.
What do you dislike about the product?
Nothing to report here as far as dislikes.
What problems is the product solving and how is that benefiting you?
Tracking and managing customer cases to ensure timely resolution and customer satisfaction.
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