Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Good Product!
What do you like best about the product?
Salesforce service cloud is super easy jump into using, but also highly custom and configurable. A lot can be accomplished using declarative development. It's also free and easy to learn.
What do you dislike about the product?
The presentations, and examples are bit too simplistic for a real company. I'd love to have a case with 5 fields on a screen, but the reality is that business will always demand more and more data collected which is at odds with the simple and quick appearance.
What problems is the product solving and how is that benefiting you?
It's a case management software, and we need that to support our customers
Director of sales and marketing
What do you like best about the product?
It optimizes by operations and services and helps us accelerate supper
What do you dislike about the product?
It is a little bit expensive which can be a barrier for some.
What problems is the product solving and how is that benefiting you?
Keeping customers happy and resolving issues promptly
Better to have better customer success
What do you like best about the product?
Do it yourself platform , if you have platform and connected ecosyatem its great. We are using for contact center.
What do you dislike about the product?
If you are addicted to composable architecture, you should be more careful. Because otherwise you can feel problem
What problems is the product solving and how is that benefiting you?
Our call center is creating tickets and following customer problems
Best customer service
What do you like best about the product?
To be able to help our customers with their needs and make it easier to get the problem solved
What do you dislike about the product?
Perhaps the middle section for case history and management could be more simple and highlight the most important part
What problems is the product solving and how is that benefiting you?
Create more time to the advisor
The service with salesforce is amazing
What do you like best about the product?
Is good not have all information of our customers in one place
What do you dislike about the product?
It is important have a good rules for all profiles
What problems is the product solving and how is that benefiting you?
Filling up all questions of our customers
Help our team to work efficiently
What do you like best about the product?
Everything we need on the same plataform
What do you dislike about the product?
The implementation, the visual where is list but code
What problems is the product solving and how is that benefiting you?
Easy access to all the client information
21st century solution
What do you like best about the product?
Service-focused solutions that are ready to use and require little to no coding.
What do you dislike about the product?
Nothing negative to report yet. Waiting to see the art of possible
What problems is the product solving and how is that benefiting you?
Government cloud relationship management
ServiceCloud equals effecient processes
What do you like best about the product?
I like how it provides us with a solid overview of case loads that provides us with possibility to plan
What do you dislike about the product?
The UI could be a bit more intuitive and up to date
What problems is the product solving and how is that benefiting you?
It is the core of our CS operstions
Awesomly useful
What do you like best about the product?
Easy to implement with easy customization
What do you dislike about the product?
Not anything yet that is dislikable on service cloud
What problems is the product solving and how is that benefiting you?
Customer support
A wholistic platform for anything related to Service bU
What do you like best about the product?
Case and Activity planning becomes easily configured as per need
What do you dislike about the product?
Maps are basic as compared to google maps
What problems is the product solving and how is that benefiting you?
Managing case customises service basis product
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