Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Service cloud is amazing
What do you like best about the product?
Its customer service portals and automations
What do you dislike about the product?
Nothing of that sort but it can have more automations
What problems is the product solving and how is that benefiting you?
Customer service and case management
case deflection
What do you like best about the product?
the chatbot save a lot of time for routing the customer and decrease cases
What do you dislike about the product?
the knowledge searching of the chatbot is not that reliable
What problems is the product solving and how is that benefiting you?
create and resolve case faster
Great and easy to use product
What do you like best about the product?
I have used Service Cloud previously for Customer Case management and found it very helpful. I enjoyed the experience of the easy setup and also enabling a good customer experience.
What do you dislike about the product?
Not really anything. It was a seamless experience
What problems is the product solving and how is that benefiting you?
It helped make our user interactions and customer satisfaction better.
Service Cloud for Agents
What do you like best about the product?
Great product which includes lots of features like entitlements and milestones, omnichannel
What do you dislike about the product?
The learning curve for new Uses can be a challenge. But this is made easier with trailhead
What problems is the product solving and how is that benefiting you?
Service cloud helps me with case deflection and helping agents
Assignment Rules!
What do you like best about the product?
The ease of use when utilizing case management functionalities.
What do you dislike about the product?
Not necessarily a downside but I wish there was a more intuitive way to build assignment rules
What problems is the product solving and how is that benefiting you?
Better service automation for the clients and a pretty efficient management service to help keep track of successes.
A well rounded solution
What do you like best about the product?
We can serve our customers at all revenue levels in one platform.
What do you dislike about the product?
Dev work is costly and should all be done by in house employees who have been certified by Salesforce.
What problems is the product solving and how is that benefiting you?
Agentforce looks to be an instream solution that should make dev work less time consuming
Good features
What do you like best about the product?
Ability to configure and customize. Easy to use.
What do you dislike about the product?
Nothing to dislike about it. Its a good product
What problems is the product solving and how is that benefiting you?
It helps the service agents work on cases easily
Customer Service Team process streamline
What do you like best about the product?
Being able to see all interactions in one place and monitoring usage
What do you dislike about the product?
I think there's always room for improvement with anything.
What problems is the product solving and how is that benefiting you?
Clear and daily interaction with customers while ensuring information is accessible to necessary teams
Service Cloud - what's it about
What do you like best about the product?
What I like best about Salesforce Service Cloud is its ability to streamline customer service processes through a unified platform. The omni-channel support ensures that agents can engage with customers across multiple channels—email, phone, social media, or chat—all in one place, creating a seamless experience. Additionally, the AI-powered features like Einstein bots and predictive analytics help improve response times and efficiency, allowing agents to focus on more complex cases while providing personalized, data-driven customer interactions.
What do you dislike about the product?
While Salesforce Service Cloud is incredibly powerful, one challenge is the complexity of its setup and customization. For organizations without dedicated Salesforce expertise, the learning curve can be steep, and configuring the platform to meet specific business needs may require significant time and resources. Additionally, some users find that the pricing structure, especially for advanced features and integrations, can become costly as the business scales
What problems is the product solving and how is that benefiting you?
Client interactions through a variety of distributed channels
Great way to Manage the aftermarket life of a Customer
What do you like best about the product?
From cases to assets, being able to continue the customer's journey with a solution that manages that life cycle is a game changer. Salesforce service helps us take this won opportunities through the rest of their time as a customer with us.
What do you dislike about the product?
It would be great to see more mainstream support items like warranty management looped into the solution.
What problems is the product solving and how is that benefiting you?
Service cloud helps us respond to customers faster and smarter.
showing 2,801 - 2,810