Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Service console is amazing and really useful i believe
What do you like best about the product?
Its transcripting feature to tell leader or manager whats the context of the issue
What do you dislike about the product?
Cosibg and multiple license merge to integrate
What problems is the product solving and how is that benefiting you?
Its consolidating issues at one place for us
Technical architect for service cloud
What do you like best about the product?
Omni channel and message in app web and communication
What do you dislike about the product?
I don't see any downside but there are lot of limitations handling most of the business process under one case management
What problems is the product solving and how is that benefiting you?
Customer support is tracked and maintained at central hub
Service cloud has been an amazing experience which is super user friendly.
What do you like best about the product?
Connecting sales and service data and getting a customer 360
What do you dislike about the product?
Configuration and custom fields can be a bit time consuming to develop.
What problems is the product solving and how is that benefiting you?
Helping drive csat
Head of technology
What do you like best about the product?
Productivity improvements and improvement in operational efficiency
What do you dislike about the product?
None at this time and it met most of our needs
What problems is the product solving and how is that benefiting you?
Improve contact center
Service Cloud great for Customer Support
What do you like best about the product?
Service cliud allows out teams to get a full picture of each our clients and support them through a variety of methods - providing knowledge article suggestions, history on previous support requests from customers, or transferring cases to the most appropriate team to support the customer.
What do you dislike about the product?
We would love to see a more dynamic support page to better support our customers, or better integrate chat transcripts
What problems is the product solving and how is that benefiting you?
Customer issues like product access or questions on how to access content
SFDC Service Cloud awesome for customer support
What do you like best about the product?
We've been using service cloud for a few years now and it's a game changer for us. The data is so much easier to collect and organize, we're able to QA our team to enhance all of our customer and user experiences and it's so customizable for our business needs
What do you dislike about the product?
If anything, perhaps a more dynamic page for each scenario
What problems is the product solving and how is that benefiting you?
Organization and streamline of case management
Great Product
What do you like best about the product?
Service Cloud is so easy to set up and start using. So many default functions that makes it so easy. Time to market is unrivaled.
What do you dislike about the product?
Biggest dislike is the problem with emails and org wide default emails. Also that some custom build is required when handling more email adressen.
What problems is the product solving and how is that benefiting you?
Easy to use and accurat data from users
Amazing product with lots of opportunities
What do you like best about the product?
Helps me align my current processes and gain productivity
What do you dislike about the product?
None at this moment. Exploring integration with data cloud
What problems is the product solving and how is that benefiting you?
Allows me to gain more throughout
Loved learning more about service cloud and its connections to sales cloud at Dreamforce this year.
What do you like best about the product?
Connections for our sales teams to see interactions and touchpoints.
What do you dislike about the product?
Seperate platform to adopt and get funding for.
What problems is the product solving and how is that benefiting you?
Linkage to sales team and sales cloud
It’s great for servicing
What do you like best about the product?
Case management
Insights
Workflows are the best
Insights
Workflows are the best
What do you dislike about the product?
Customizations aren't the best ways to meet requirements
What problems is the product solving and how is that benefiting you?
Serving customer servicing agents
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