Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce Sevice Cloud Rocks
What do you like best about the product?
This cloud has revolutionized how we work with our customers!
What do you dislike about the product?
Nothing this tool is awesome and has changed our world.
What problems is the product solving and how is that benefiting you?
Allows our customers to have access to their information at all times.
Great ui
What do you like best about the product?
Easy reporting, console app is easy to set up
What do you dislike about the product?
Price, also too many options for staff to use
What problems is the product solving and how is that benefiting you?
We can demo to people how to manage their cases
Kudos to Service Cloud
What do you like best about the product?
Usabilitu , scalability and omni channel
What do you dislike about the product?
I wish Salesforce would allow for more drop down features so we could standardize our data a little easier.
What problems is the product solving and how is that benefiting you?
Servicing the agents and the flows we build are really benefiting the users
Enabled us to go further
What do you like best about the product?
It's ease of use and onboard for new agents. Allows is to quickly upskill new agents or new processes as we develop new services and knowledge management
What do you dislike about the product?
Sometimes getting the data into MI dashboards is hard
What problems is the product solving and how is that benefiting you?
Faster customer service
Service Cloud with Agentforce is the next frontier of service excellence
What do you like best about the product?
Service automation with inbuilt AI and Agentforce will create a next generation experience for customer experience
What do you dislike about the product?
Mobile experience and flexibility to build your own UI
What problems is the product solving and how is that benefiting you?
Service excellence and new revenue generation
Service cloud automation
What do you like best about the product?
Salesforce Service Cloud boosts customer service with fast case resolution, automation, and AI-driven insights, improving efficiency, customer satisfaction, and support team collaboration.
What do you dislike about the product?
Some downsides of Salesforce Service Cloud include its high cost, complexity for beginners, and occasional performance issues. Customization can be overwhelming, and it requires ongoing maintenance.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves issues like slow response times, disjointed customer data, and manual processes. It benefits businesses by centralizing support, automating workflows, and improving customer satisfaction.
Service cloud review
What do you like best about the product?
Tracking metrics for continuous improvement, customer experience, email to case functionality
What do you dislike about the product?
Adoption and engagement, training for service teams
What problems is the product solving and how is that benefiting you?
Issue tracking, metrics for types of communication, team collaboration
Easy to use and fun to learn
What do you like best about the product?
It's interactivity and intuitivity! I've had several people pick it up for the first time and they understood it quickly
What do you dislike about the product?
Omni channel needs more work. The channel redirection could use more modularity
What problems is the product solving and how is that benefiting you?
Automatic case creation and assignment
Easy to use
What do you like best about the product?
All the features to help reduce AHT for agents.
What do you dislike about the product?
There is nothing that I do not like. The trail heads are very helpful.
What problems is the product solving and how is that benefiting you?
Serving our customers faster in one application.
Salesforce Service Cloud - Making Customers Happy
What do you like best about the product?
Unlike anyother service and support product, Salesforce Service cloud it one in all solution for all of the service industry. it integrates all aspects of customers support into one product. the best part is ease of implementation , it's all plug and play and with out of box functionality it is ready to use.
What do you dislike about the product?
Mutiple channels integrations is bit complicated
What problems is the product solving and how is that benefiting you?
Service Cloud is used as main call center software of our entreporise. it helps us get customer feedback and let us solve their issues quickly. it provides knowledge management which helps us deflect cases easily.
showing 2,811 - 2,820