Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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A must have for service industry
What do you like best about the product?
Service console which gives you everything there only
What do you dislike about the product?
There is. Nothing which i dislike about service cloud
What problems is the product solving and how is that benefiting you?
Helping service agents to manage the cases
Very user friendly and customizable.
What do you like best about the product?
Able to plug in multiple streams of data sets.
What do you dislike about the product?
So far haven't ran into anything I dislike.
What problems is the product solving and how is that benefiting you?
Providing quick access to our member services team to find answers to questions members have.
Force for your service.
What do you like best about the product?
SSC Is realy helpfull for managing work at all. All data in one spot and easy workflows.
What do you dislike about the product?
Salesforce pricing and maybe komplexity in some user experience stuff.
What problems is the product solving and how is that benefiting you?
Case management and wide variability for our employees.
Long time Service Cloud Admin
What do you like best about the product?
Service cloud paired with the experience cloud has radically changed our interactions with our customers, provided options for self service, and greatly increased our time to close on customer cases
What do you dislike about the product?
Some Omni channel configurations and settings can be tricky to train support managers on
What problems is the product solving and how is that benefiting you?
Rapid self service and customer cases
HR Salesforce
What do you like best about the product?
I like how easy it is to use, and how customizable it is for my developers
What do you dislike about the product?
I wish there were more self-service options for my HR business partners
What problems is the product solving and how is that benefiting you?
We use it for our HR help center and it's great for it's cases management capabilities
Service Cloud helpfulness
What do you like best about the product?
Helps our team with case management efficiencies.
What do you dislike about the product?
Initially, it's complicated to set up the workflows.
What problems is the product solving and how is that benefiting you?
Helps us collect data on customer issues and act on them.
Utilize daily for service
What do you like best about the product?
The flexibility of the product and consistency
What do you dislike about the product?
Price of the product and limited use in our industry
What problems is the product solving and how is that benefiting you?
We use to concentrate customer engagements in one place
Service Cloud exceeds at all levels
What do you like best about the product?
The ease of customization is great for our fast pace changes that are presented to my team.
What do you dislike about the product?
Since I am a newer user of Service Cloud, I personally haven't encountered any dislikes thus far.
What problems is the product solving and how is that benefiting you?
Customization of the console app to allow our service agents see what they need to when they need to
Great tool and enhancement to any customer oriented organization.
What do you like best about the product?
Salesforce Service Cloud has been instrumental in the transformation and evolution of my organization's customer-facing teams. It has enabled us to be more productive and embrace innovation to deliver better accuracy and response.
What do you dislike about the product?
The price for the licenses is a significant expense for any organization looking to adopt this tool. It is an investment that should be considered with intent.
What problems is the product solving and how is that benefiting you?
It has solved the problem of visibility (or lack thereof) in my organization.
Collaboration the service cloud with slack
What do you like best about the product?
New features we do not have through slack are bringing new selling points to our business in the collaboration with slack through service cloud which we do currently use.
What do you dislike about the product?
Some of the integrations with vonage service cloud voice.
What problems is the product solving and how is that benefiting you?
How agents react with customers to resolve issues.
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