Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Great automation abilities with service cloud
What do you like best about the product?
The ability to automate case creation, triage, incorporating AI into resolution suggestions, or using built in features like entitlement management are great.
What do you dislike about the product?
More AI suggestions to prevent manual intervention to resolve cases would be great.
What problems is the product solving and how is that benefiting you?
Able to track requests and surface metrics
Increased time to value
What do you like best about the product?
Time to market and ability to run quicker and shorter development sprints
What do you dislike about the product?
Ai capabilities need to be more mature with the goal of allowing third party llm models to be used
What problems is the product solving and how is that benefiting you?
Helps me out unified customer information in the hands of field agents realtime
I worked SF service cloud many times to my customers. They loved features as a omni-channel etc
What do you like best about the product?
Omni-channel, possibility to connect it with IVR and SCV. Service console and intuitive environment
What do you dislike about the product?
Sometimes m customers was losted with case escalation rules
What problems is the product solving and how is that benefiting you?
Effective case routing cia omni-channel, queues logic, knowledge base with translation, omni-supervisor console, email composer
User-friendly
What do you like best about the product?
Easy to use and easy to figure out what you want to accomplish
What do you dislike about the product?
Getting expensive when quantity of user grow
What problems is the product solving and how is that benefiting you?
Customer service use one platform and resolve their needs
Service cloud is great
What do you like best about the product?
What I like best about Salesforce Service Cloud is its robust customization options and seamless integration with other systems. As a developer, I appreciate how easily I can tailor the platform to meet specific business needs, thanks to its flexibility and powerful APIs. The intuitive user interface makes it easier to manage customer interactions, and the automation features streamline workflows, boosting efficiency. Overall, it’s a comprehensive solution that enhances both productivity and customer satisfaction.
What do you dislike about the product?
What I dislike about Salesforce Service Cloud is that its learning curve can be steep, especially when dealing with more complex configurations and customizations. While the platform is highly customizable, some of the advanced features require significant technical expertise, which can be time-consuming to implement. Additionally, the pricing structure can become costly as you scale, especially with the need for add-ons and premium features.
What problems is the product solving and how is that benefiting you?
It's solving how to automate business. Salesforce Service Cloud is solving the challenge of managing and streamlining customer interactions across multiple channels. It centralizes communication, making it easier to track and resolve customer issues efficiently, regardless of whether they come through phone, email, or social media. For me as a developer, the platform’s automation capabilities, like case routing and AI-driven support, reduce manual tasks and improve response times. This not only boosts customer satisfaction but also allows me to focus on more complex development tasks, increasing overall productivity.
Easy to use
What do you like best about the product?
To my business need, easy to integrate the data
What do you dislike about the product?
Not yet there, we just exploring the business case
What problems is the product solving and how is that benefiting you?
Still in the initial phase
Good Product!
What do you like best about the product?
Salesforce service cloud is super easy jump into using, but also highly custom and configurable. A lot can be accomplished using declarative development. It's also free and easy to learn.
What do you dislike about the product?
The presentations, and examples are bit too simplistic for a real company. I'd love to have a case with 5 fields on a screen, but the reality is that business will always demand more and more data collected which is at odds with the simple and quick appearance.
What problems is the product solving and how is that benefiting you?
It's a case management software, and we need that to support our customers
Director of sales and marketing
What do you like best about the product?
It optimizes by operations and services and helps us accelerate supper
What do you dislike about the product?
It is a little bit expensive which can be a barrier for some.
What problems is the product solving and how is that benefiting you?
Keeping customers happy and resolving issues promptly
Better to have better customer success
What do you like best about the product?
Do it yourself platform , if you have platform and connected ecosyatem its great. We are using for contact center.
What do you dislike about the product?
If you are addicted to composable architecture, you should be more careful. Because otherwise you can feel problem
What problems is the product solving and how is that benefiting you?
Our call center is creating tickets and following customer problems
Best customer service
What do you like best about the product?
To be able to help our customers with their needs and make it easier to get the problem solved
What do you dislike about the product?
Perhaps the middle section for case history and management could be more simple and highlight the most important part
What problems is the product solving and how is that benefiting you?
Create more time to the advisor
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