Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
The service with salesforce is amazing
What do you like best about the product?
Is good not have all information of our customers in one place
What do you dislike about the product?
It is important have a good rules for all profiles
What problems is the product solving and how is that benefiting you?
Filling up all questions of our customers
Help our team to work efficiently
What do you like best about the product?
Everything we need on the same plataform
What do you dislike about the product?
The implementation, the visual where is list but code
What problems is the product solving and how is that benefiting you?
Easy access to all the client information
21st century solution
What do you like best about the product?
Service-focused solutions that are ready to use and require little to no coding.
What do you dislike about the product?
Nothing negative to report yet. Waiting to see the art of possible
What problems is the product solving and how is that benefiting you?
Government cloud relationship management
ServiceCloud equals effecient processes
What do you like best about the product?
I like how it provides us with a solid overview of case loads that provides us with possibility to plan
What do you dislike about the product?
The UI could be a bit more intuitive and up to date
What problems is the product solving and how is that benefiting you?
It is the core of our CS operstions
Awesomly useful
What do you like best about the product?
Easy to implement with easy customization
What do you dislike about the product?
Not anything yet that is dislikable on service cloud
What problems is the product solving and how is that benefiting you?
Customer support
A wholistic platform for anything related to Service bU
What do you like best about the product?
Case and Activity planning becomes easily configured as per need
What do you dislike about the product?
Maps are basic as compared to google maps
What problems is the product solving and how is that benefiting you?
Managing case customises service basis product
Salesforce Sevice Cloud Rocks
What do you like best about the product?
This cloud has revolutionized how we work with our customers!
What do you dislike about the product?
Nothing this tool is awesome and has changed our world.
What problems is the product solving and how is that benefiting you?
Allows our customers to have access to their information at all times.
Great ui
What do you like best about the product?
Easy reporting, console app is easy to set up
What do you dislike about the product?
Price, also too many options for staff to use
What problems is the product solving and how is that benefiting you?
We can demo to people how to manage their cases
Kudos to Service Cloud
What do you like best about the product?
Usabilitu , scalability and omni channel
What do you dislike about the product?
I wish Salesforce would allow for more drop down features so we could standardize our data a little easier.
What problems is the product solving and how is that benefiting you?
Servicing the agents and the flows we build are really benefiting the users
Enabled us to go further
What do you like best about the product?
It's ease of use and onboard for new agents. Allows is to quickly upskill new agents or new processes as we develop new services and knowledge management
What do you dislike about the product?
Sometimes getting the data into MI dashboards is hard
What problems is the product solving and how is that benefiting you?
Faster customer service
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