Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Integrated chat, tickets, Omni routing, and now AI
What do you like best about the product?
Ability for existing Administrators to easily build out and maintain a complete service solution.
What do you dislike about the product?
Routing can be challenging, and diagnosing chat traffic can be tricky
What problems is the product solving and how is that benefiting you?
Integrated platform provides unified reporting
My team loves using Service Cloud
What do you like best about the product?
We like its ease of use and intuitive UI that helps out agents get work done quickly.
What do you dislike about the product?
I can't say there is anything we dislike.
What problems is the product solving and how is that benefiting you?
It helps us publish useful information to our customers.
Straight Forward Easy to Use & Impletement
What do you like best about the product?
Ease of Use, Solid Product, and Low Code
What do you dislike about the product?
Sometimes it can pain to really customize to your specific business needs
What problems is the product solving and how is that benefiting you?
Making it easier for our valued service reps to assist are client with thier everyday needs
Service Cloud for Hospitality
What do you like best about the product?
Service cloud has given us a way to connect all our different departments in one place to be able to assist our stores. This has been a game changer when it comes to providing service to our stores! Chat features make it easy for managers to connect to an agent or they can submit requests through the service catalog.
What do you dislike about the product?
I haven't found any downsides even after using for more than two years
What problems is the product solving and how is that benefiting you?
Our stores are now able to go to a single place for assistance with everything from IT Support to HR. They can quickly be routed to the correct agent when using the chat features and are able to search the knowledge base to try and fix their issues prior to submitting a ticket.
Service cloud
What do you like best about the product?
Case management and full 360 view of customer
What do you dislike about the product?
Innovation in how we can address our customers going forward.
What problems is the product solving and how is that benefiting you?
Resolve call center issues faster
Fully Integrating All Salesforce Clouds
What do you like best about the product?
Provides us with a full 360 degree view of all our customer data and interactions in real time.
What do you dislike about the product?
Little to dislike. Looking forward to leveraging new products like Agentforce to tap into more of Service Cloud
What problems is the product solving and how is that benefiting you?
Automates much of our CA workflow and provides great reporting and dashboards
Incredible product
What do you like best about the product?
I love the versatility of the service platform
What do you dislike about the product?
Not enough of my clients rely on it. Too many clients still use service now and cannot be convinced that service cloud is a superior replacement
What problems is the product solving and how is that benefiting you?
Creates a channel for reps to submit patient assessments.
Its good specifically when you have to get things done quickly
What do you like best about the product?
How we can serve out customers.
Tickets are created automatically from web from email.
Agents can view a lot of info
Tickets are created automatically from web from email.
Agents can view a lot of info
What do you dislike about the product?
CTI should be internally and not 3rd party
What problems is the product solving and how is that benefiting you?
By creating records kn salesforce
Service cloud is great!
What do you like best about the product?
We love service cloud! It has made a huge difference to our organization.
What do you dislike about the product?
I don't have any complaints about service cloud! We very much enjoy using it and find a lot of value.
What problems is the product solving and how is that benefiting you?
It makes it super easy to help our customers get the information that they need as quickly as they can
Rujuta feedback
What do you like best about the product?
Everything is good
I love how live agents chat bots and case management works.
I love how live agents chat bots and case management works.
What do you dislike about the product?
Nothing I think we can work on the UI experience
What problems is the product solving and how is that benefiting you?
Chatbot to solve customer cases
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