Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Service Cloud with Agentforce is the next frontier of service excellence
What do you like best about the product?
Service automation with inbuilt AI and Agentforce will create a next generation experience for customer experience
What do you dislike about the product?
Mobile experience and flexibility to build your own UI
What problems is the product solving and how is that benefiting you?
Service excellence and new revenue generation
Service cloud automation
What do you like best about the product?
Salesforce Service Cloud boosts customer service with fast case resolution, automation, and AI-driven insights, improving efficiency, customer satisfaction, and support team collaboration.
What do you dislike about the product?
Some downsides of Salesforce Service Cloud include its high cost, complexity for beginners, and occasional performance issues. Customization can be overwhelming, and it requires ongoing maintenance.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves issues like slow response times, disjointed customer data, and manual processes. It benefits businesses by centralizing support, automating workflows, and improving customer satisfaction.
Service cloud review
What do you like best about the product?
Tracking metrics for continuous improvement, customer experience, email to case functionality
What do you dislike about the product?
Adoption and engagement, training for service teams
What problems is the product solving and how is that benefiting you?
Issue tracking, metrics for types of communication, team collaboration
Easy to use and fun to learn
What do you like best about the product?
It's interactivity and intuitivity! I've had several people pick it up for the first time and they understood it quickly
What do you dislike about the product?
Omni channel needs more work. The channel redirection could use more modularity
What problems is the product solving and how is that benefiting you?
Automatic case creation and assignment
Easy to use
What do you like best about the product?
All the features to help reduce AHT for agents.
What do you dislike about the product?
There is nothing that I do not like. The trail heads are very helpful.
What problems is the product solving and how is that benefiting you?
Serving our customers faster in one application.
Salesforce Service Cloud - Making Customers Happy
What do you like best about the product?
Unlike anyother service and support product, Salesforce Service cloud it one in all solution for all of the service industry. it integrates all aspects of customers support into one product. the best part is ease of implementation , it's all plug and play and with out of box functionality it is ready to use.
What do you dislike about the product?
Mutiple channels integrations is bit complicated
What problems is the product solving and how is that benefiting you?
Service Cloud is used as main call center software of our entreporise. it helps us get customer feedback and let us solve their issues quickly. it provides knowledge management which helps us deflect cases easily.
Absolutely Amazing
What do you like best about the product?
Knowledge base and omni channel to support cases
What do you dislike about the product?
Configuration that we have do a lot to setup a process
What problems is the product solving and how is that benefiting you?
Getting all the accounts information for my each cases to generate the real time cases
Esay to configure
What do you like best about the product?
It is easy to configure with out code and I like that
What do you dislike about the product?
Some times there are to many options when you ned to give permissions you can do that in so many places
What problems is the product solving and how is that benefiting you?
It help our farmers to see all there milk data, and we have the overview of the farmers contracts etc
Solution and Follow-up on time for all our clients
What do you like best about the product?
Its omnichannel, flexibility and ease of use.
The ability to see everything that happens with the client at a glance of their contact form, which we can integrate several support desks into a single tool, which gives us the opportunity for a case to progress along the path of solution and all We can see the progress as well as communicate quickly if something gets stuck.
Complementing it with the ability to generate automation flows that allow us to send the response to the client as soon as the status of the case is resolved without forgetting that we can ask for feedback about the service through NPS or CSAT surveys, not only internal but also external to the company. platform.
The ability to see everything that happens with the client at a glance of their contact form, which we can integrate several support desks into a single tool, which gives us the opportunity for a case to progress along the path of solution and all We can see the progress as well as communicate quickly if something gets stuck.
Complementing it with the ability to generate automation flows that allow us to send the response to the client as soon as the status of the case is resolved without forgetting that we can ask for feedback about the service through NPS or CSAT surveys, not only internal but also external to the company. platform.
What do you dislike about the product?
The difficulty that I have found in creating response time or life cycle reports, since there is no template for this type of report that calculates the times, it is necessary to generate specific calculations that are sometimes not so easy to adjust so that the data be as specific as I need
What problems is the product solving and how is that benefiting you?
Avoid disorganization, avoid having dispersed data, avoid having different tools for a solution, reduce response times towards the end client who uses our services
Transitioning from Zendesk
What do you like best about the product?
What's most helpful is now having the ability to work the Service Request and Maintenance process directly within the platform that houses all of the data.
What do you dislike about the product?
I wouldn't call it a dislike, but it is tasking designing and implementing the SC from scratch.
What problems is the product solving and how is that benefiting you?
We will be using SC for our entire Incident/Service Request process, so it solves all the surrounding issues, including tracking, communication, reporting, escalation, etc.
showing 2,851 - 2,860