Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Great
What do you like best about the product?
Getting insights to help personalize customer experience.
What do you dislike about the product?
Not being able to have tags assigned to contacts.
What problems is the product solving and how is that benefiting you?
Non profit
Service cloud use
What do you like best about the product?
The lighting layout improved the layout flexibility and we are still learning how to create a better user experience.
What do you dislike about the product?
Recommend out of box functionality and be sure to let customers know that more customization is not always good.
What problems is the product solving and how is that benefiting you?
Provides tools that better aid in compliance.
Service cloud enables us to support our customers
What do you like best about the product?
Offers a platform to standardize customer complaints
What do you dislike about the product?
Requires large support structure to maintain and enhance for a global organization
What problems is the product solving and how is that benefiting you?
Allowing us to standardize support
Simple
What do you like best about the product?
Support and knowledge the service is very good
What do you dislike about the product?
Time to response and the products not be releases fast
What problems is the product solving and how is that benefiting you?
Resolve our company problema with minimal data requirements
Simply the best
What do you like best about the product?
Seemless integration with all Salesforce products and the number of externals apps we can connect
What do you dislike about the product?
The limitations of the Salesforce platform like number of formula fields and the standard Salesforce reporting is poor
What problems is the product solving and how is that benefiting you?
It allow our company to continue offering customer success plans and support plans with great SLA improving our TSAs efficiency
So helpful in every day work
What do you like best about the product?
The AI agent help in the daily topic. The hints and the easy data flow from other platforms
What do you dislike about the product?
Sometimes you should learn in deep to do some small things. Takes time
What problems is the product solving and how is that benefiting you?
The client case resolution
Service Cloud is in a class by itself
What do you like best about the product?
Service Cloud enables agents to access all relevant customer data while interacting with customers in any channel.
What do you dislike about the product?
Newer features are often not very well documented
What problems is the product solving and how is that benefiting you?
The ability to see and interact with all a customer's activity across all channels in one place is a huge benefit.
Service Cloud Rocks
What do you like best about the product?
I love how service cloud helps my users connect with our customers. This helps us take our business to the next level
What do you dislike about the product?
I dislike that there is some additional training that is needed for users to utilize this
What problems is the product solving and how is that benefiting you?
It is helping us keep a centralized location for our team to be able to help our customers.
Service cloud is the best to solve the customer problems
What do you like best about the product?
Solving cases. More cases can be solved within less time
What do you dislike about the product?
Need to be more accurate on the prompts.
What problems is the product solving and how is that benefiting you?
Solving customers questions
Best partner to deliver exceptional customer experience
What do you like best about the product?
Service cloud has all we need to make our customer happy, our teams efficient and our Company profitable. Ai, process automation, 360 view, and we dont have to be tech expert to use it !
What do you dislike about the product?
Basically nothing - im just frustrated sometimes we did not get it sooner
What problems is the product solving and how is that benefiting you?
Case management efficiency, knowledge management, first call résolution
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