Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Keeps everything in 1 place
What do you like best about the product?
Everything in one place means that my agents can do everything without multiple systems
What do you dislike about the product?
The cost is rather pricey so can not give the whole business a licence
What problems is the product solving and how is that benefiting you?
Visibility to everything
Case Management is excellent
What do you like best about the product?
Service cloud provides the best case management platform for our customers and our customer service team
What do you dislike about the product?
I wish the case functionality was available for other objects inside salesforce
What problems is the product solving and how is that benefiting you?
Service cloud in case management allows our team to track issues related to our accounts and contacts and provide insight on how to prevent future issues from happening
We love using sales cloud!
What do you like best about the product?
All of our data is now in one place so it is easy to find information quickly.
What do you dislike about the product?
Sometimes the views are different and we can't find the sales data for a customer 360
What problems is the product solving and how is that benefiting you?
It helps us have a more standardized approach.
Simplify Customer Calls
What do you like best about the product?
Ability to toggle between tabs in Salesforce.
What do you dislike about the product?
Additional training for Sales cloud users.
What problems is the product solving and how is that benefiting you?
Allowing users to investigate customer complaints.
Service cloud user for 5 years
What do you like best about the product?
Case management is remarkably easy for my small team
What do you dislike about the product?
Case comments full functionality can be a bit tricky
What problems is the product solving and how is that benefiting you?
Client pipelining
Great tool for service
What do you like best about the product?
Chat, case management , reporting and dashboards
What do you dislike about the product?
Chat tool keeps changing and I've had to implement it over and over again
What problems is the product solving and how is that benefiting you?
Helping students with issues they are having with their courses and providing the ability to provide answers in a timely manner
Customer service success using service cloud
What do you like best about the product?
Service cloud has been extremely helpful for service teams. Case management, chatbots , Omni channel etc. are amazing at what they do.
What do you dislike about the product?
The plethora of products within service could is overwhelming to know and use.
What problems is the product solving and how is that benefiting you?
Service cloud has helped transform the customer service for our firm.
Working with CRM each day
What do you like best about the product?
the wide variety of customer businesses we can provide as Salesforce Partner (Certinia) with CRM
What do you dislike about the product?
Sometimes it is difficult to resolve issue of customer customizations after some upgrades
What problems is the product solving and how is that benefiting you?
With each upgrade, it improves the products that can be offered to customers as a SF partner
Customer service game changer
What do you like best about the product?
The way we can assist our customers all around with streamlines case review to never miss a service to our end customers.
What do you dislike about the product?
We didn't do the best job on deployment so it seems tough to undo some of those deployments.
What problems is the product solving and how is that benefiting you?
The single source of truth for all issues related to our customer.
Awesome
What do you like best about the product?
Case management process and how to handle and create cases
What do you dislike about the product?
None service cloud handles all the service functionality accurately
What problems is the product solving and how is that benefiting you?
Complaint management
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