Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Solid service case management with deep integrations
What do you like best about the product?
I love how exstensible it is. It can be integrated with erp, and other systems. Enabling agents to see where in the manufacturing or shipp process the he item is!
What do you dislike about the product?
Can be difficult to customize when the needs don't align with how Salesforce expects / wants you to customize things.
What problems is the product solving and how is that benefiting you?
Contact center and customer service
Great crm!
What do you like best about the product?
Business can all work on a single platform to improve experience!
What do you dislike about the product?
So many features we can implement , too little time
What problems is the product solving and how is that benefiting you?
Being able to see all activities related to that customer on one platform
Service cloud has a lot of us to close and resolve thousands of cases using a streamlined approach
What do you like best about the product?
I really love service cloud because it has allowed us to utilize cases within our company and provide a very strategic and streamlined approach to resolving customer issues.
What do you dislike about the product?
The issue isn't specific to service cloud it's mainly an issue with how the work was set up by the original salesforce admin.
What problems is the product solving and how is that benefiting you?
We have had the problem with not being able to track how we are resolving cases in a streamlined and a very well structured format. Service cloud has resolved this issue by allowing us to create a streamline approach when trying to create and resolve cases as well as being able to Use Omni channel to resolve cases via chat with customers.
Service cloud review
What do you like best about the product?
Service cloud is seamless and great for collaboration and cross team communication. Always reliable and easy to use! Customizability is also great!
What do you dislike about the product?
Sometimes setup and configuration can be quite complex or confusing. But I also am not an implementer so that could just be me
What problems is the product solving and how is that benefiting you?
Customer support, easy communication and documentation all in one area
Great CX Experience with Service Cloud
What do you like best about the product?
Service Cloud is quick and intuitive to deploy and instantly see positive changes in customer service.
What do you dislike about the product?
It would be dishonest to comment on anything negative - all positive feelings!
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to track agents' progress and productivity and to connect the customer 360 with sales and marketing.
Customer journey and experience manager
What do you like best about the product?
Integration of all service apps and data to create unified profile
What do you dislike about the product?
Interface and hidden icons
And operational ability
And operational ability
What problems is the product solving and how is that benefiting you?
Customer communication management
Keep customer issues innline
What do you like best about the product?
Service cloud offers a dynamic and adaptive platform to keep your service departments in order and give your customers the best experience, even with the most junior agents.
What do you dislike about the product?
It can be challenging to manage different processes and respect the limit for Salesforce
What problems is the product solving and how is that benefiting you?
Service allows us to track issues and provide consistent quality of service and responses
Great product!
What do you like best about the product?
I love how service cloud is connected to all my customer data, and I have the ability to have a service community where our team can answer questions quickly.
What do you dislike about the product?
There aren't any downsides I've ran into!
What problems is the product solving and how is that benefiting you?
We are solving the ability to have customers quickly log issues about their project so they can be resolved.
Service Platform that doesn’t need a lot of servicing
What do you like best about the product?
Very moldable to any companies needs, so many different integrations that can really create a solution that brings service process to Modern functionality
What do you dislike about the product?
Some of the partner clouds and licensing should be clarified and better solution should be offered, specifically with better options
What problems is the product solving and how is that benefiting you?
Much better reporting, wish it product is better information, and our dealer community up-to-date information on case status and average closed
Service Cloud
What do you like best about the product?
Everything is available in one screen agents are highly productive
What do you dislike about the product?
Nothing this is a great product which helps us to maintain our CSAT
What problems is the product solving and how is that benefiting you?
Case management and knowledge article
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