Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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Service Cloud - Game changer
What do you like best about the product?
Salesforce Service Cloud has been a game-changer for our customer service team! The platform offers a seamless experience, allowing us to handle customer inquiries more efficiently while delivering personalized support at scale.
What do you dislike about the product?
One downside, though, is the steep learning curve. While the platform is powerful, it can take some time for new users to get fully comfortable navigating all the features and settings. However, with some training and experience, this becomes less of a challenge.
What problems is the product solving and how is that benefiting you?
No problems
Dreamforce Case Management
What do you like best about the product?
Case Management with Omni channels is just awesome.
What do you dislike about the product?
Its extensive customization options can be overwhelming, and some find it challenging to navigate the interface efficiently.
What problems is the product solving and how is that benefiting you?
Ticket system and collaboration
Review of Salesforce Service Cloud
What do you like best about the product?
I really like the fact that within the Salesforce platform we are able to automate, follow up and send out comminucation to our customers without the need to worry about them
What do you dislike about the product?
I don't like the limitations it actually offers, like the limited number to use email-to-case daily
What problems is the product solving and how is that benefiting you?
It saves a lot of time and gets the work done in a very easy way
Service cloud leads to better customer service
What do you like best about the product?
Service Cloud helps consolidate customer information and inquiries into reports you can use to Yes deflect calls.
What do you dislike about the product?
Not everyone likes the service console view
What problems is the product solving and how is that benefiting you?
We have used it to identify products repeatedly that are out of stock and requiring expedites, and added safety stock to reduce this.
Case mgt
What do you like best about the product?
Easy to use and nice to have fir customer s
What do you dislike about the product?
More automation with application programmable interfaces
What problems is the product solving and how is that benefiting you?
Case resolution
Efficiencies gained by using one system and keeping everything in one place
What do you like best about the product?
Provides our agents and our business with a single product that enables us to focus on providing a great customer and employee experiance. Helping us blaze into the future with cutting edge technology.
What do you dislike about the product?
Cost is always an issue for us. Nothing wrong with the product.
What problems is the product solving and how is that benefiting you?
Visibility of customer data and issues.
Enabling us to be proative with Churn and Risk.
As a global organisation we are able to ensure our service is consistent and to quality for all countries.
Enabling us to be proative with Churn and Risk.
As a global organisation we are able to ensure our service is consistent and to quality for all countries.
Integrated chat, tickets, Omni routing, and now AI
What do you like best about the product?
Ability for existing Administrators to easily build out and maintain a complete service solution.
What do you dislike about the product?
Routing can be challenging, and diagnosing chat traffic can be tricky
What problems is the product solving and how is that benefiting you?
Integrated platform provides unified reporting
My team loves using Service Cloud
What do you like best about the product?
We like its ease of use and intuitive UI that helps out agents get work done quickly.
What do you dislike about the product?
I can't say there is anything we dislike.
What problems is the product solving and how is that benefiting you?
It helps us publish useful information to our customers.
Straight Forward Easy to Use & Impletement
What do you like best about the product?
Ease of Use, Solid Product, and Low Code
What do you dislike about the product?
Sometimes it can pain to really customize to your specific business needs
What problems is the product solving and how is that benefiting you?
Making it easier for our valued service reps to assist are client with thier everyday needs
Service Cloud for Hospitality
What do you like best about the product?
Service cloud has given us a way to connect all our different departments in one place to be able to assist our stores. This has been a game changer when it comes to providing service to our stores! Chat features make it easy for managers to connect to an agent or they can submit requests through the service catalog.
What do you dislike about the product?
I haven't found any downsides even after using for more than two years
What problems is the product solving and how is that benefiting you?
Our stores are now able to go to a single place for assistance with everything from IT Support to HR. They can quickly be routed to the correct agent when using the chat features and are able to search the knowledge base to try and fix their issues prior to submitting a ticket.
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