Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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Service cloud
What do you like best about the product?
Case management and full 360 view of customer
What do you dislike about the product?
Innovation in how we can address our customers going forward.
What problems is the product solving and how is that benefiting you?
Resolve call center issues faster
Fully Integrating All Salesforce Clouds
What do you like best about the product?
Provides us with a full 360 degree view of all our customer data and interactions in real time.
What do you dislike about the product?
Little to dislike. Looking forward to leveraging new products like Agentforce to tap into more of Service Cloud
What problems is the product solving and how is that benefiting you?
Automates much of our CA workflow and provides great reporting and dashboards
Incredible product
What do you like best about the product?
I love the versatility of the service platform
What do you dislike about the product?
Not enough of my clients rely on it. Too many clients still use service now and cannot be convinced that service cloud is a superior replacement
What problems is the product solving and how is that benefiting you?
Creates a channel for reps to submit patient assessments.
Its good specifically when you have to get things done quickly
What do you like best about the product?
How we can serve out customers.
Tickets are created automatically from web from email.
Agents can view a lot of info
Tickets are created automatically from web from email.
Agents can view a lot of info
What do you dislike about the product?
CTI should be internally and not 3rd party
What problems is the product solving and how is that benefiting you?
By creating records kn salesforce
Service cloud is great!
What do you like best about the product?
We love service cloud! It has made a huge difference to our organization.
What do you dislike about the product?
I don't have any complaints about service cloud! We very much enjoy using it and find a lot of value.
What problems is the product solving and how is that benefiting you?
It makes it super easy to help our customers get the information that they need as quickly as they can
Rujuta feedback
What do you like best about the product?
Everything is good
I love how live agents chat bots and case management works.
I love how live agents chat bots and case management works.
What do you dislike about the product?
Nothing I think we can work on the UI experience
What problems is the product solving and how is that benefiting you?
Chatbot to solve customer cases
Great
What do you like best about the product?
Getting insights to help personalize customer experience.
What do you dislike about the product?
Not being able to have tags assigned to contacts.
What problems is the product solving and how is that benefiting you?
Non profit
Service cloud use
What do you like best about the product?
The lighting layout improved the layout flexibility and we are still learning how to create a better user experience.
What do you dislike about the product?
Recommend out of box functionality and be sure to let customers know that more customization is not always good.
What problems is the product solving and how is that benefiting you?
Provides tools that better aid in compliance.
Service cloud enables us to support our customers
What do you like best about the product?
Offers a platform to standardize customer complaints
What do you dislike about the product?
Requires large support structure to maintain and enhance for a global organization
What problems is the product solving and how is that benefiting you?
Allowing us to standardize support
Simple
What do you like best about the product?
Support and knowledge the service is very good
What do you dislike about the product?
Time to response and the products not be releases fast
What problems is the product solving and how is that benefiting you?
Resolve our company problema with minimal data requirements
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