Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Service Cloud
What do you like best about the product?
Service Cloud allows our teams to collaborate internally in efficient manner providing proper context to team members.
What do you dislike about the product?
Sometimes customizing the application can prove difficult
What problems is the product solving and how is that benefiting you?
Internal collaboration
What do i like most about service cloud
What do you like best about the product?
Salesforce Service Cloud excels at providing a unified platform for customer support. The ability to track and manage cases efficiently across multiple channels is a game-changer. I also appreciate the automation features, like workflows and macros, which streamline routine tasks and improve response times. The integration with knowledge management helps our team resolve issues faster, ensuring a better customer experience overall.
What do you dislike about the product?
The initial setup and customization of Salesforce Service Cloud can be time-consuming, especially for more complex workflows. Additionally, some of the advanced features may require additional training to fully utilize, which can slow down the onboarding process for new team members.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps us manage customer support cases more efficiently by consolidating all interactions into a single platform. It enables us to handle inquiries from multiple channels—email, chat, and phone—in one place, improving response times. The automation of case assignments and workflows reduces manual effort, allowing our team to focus on resolving issues quickly. This has led to higher customer satisfaction and a more streamlined support process.
It service cloud
What do you like best about the product?
The ability to see live info and get actual feedback from the field
What do you dislike about the product?
The development time can take a while to implement it can take a bit to integrate
What problems is the product solving and how is that benefiting you?
The ability to get data along with real time images of a project
Just great experience with service cloud
What do you like best about the product?
The ability to keep up with case management
What do you dislike about the product?
Activity management can definitely improve
What problems is the product solving and how is that benefiting you?
No way we can keep up with cases without service cloud
Salesforce Project Manager
What do you like best about the product?
Case Management
Omni Channel
CTI
Integration
Knowledge Base
Co pilot
Customer 360
Omni Channel
CTI
Integration
Knowledge Base
Co pilot
Customer 360
What do you dislike about the product?
Srvice Cloud is the best cloud used for customer 360 and case management and quick case resolution using omni channel routing
What problems is the product solving and how is that benefiting you?
Case resolution
A game changing platform
What do you like best about the product?
The level of customization that Salesforce allows us to make, and the ease with which it can be done makes service cloud an industry leader. When i talk to admins of other platforms the options they have pale in comparison
What do you dislike about the product?
Some things like business hours could be better calculated
What problems is the product solving and how is that benefiting you?
Service cloud allows us to store cases and interact with customers with ease
Service cloud
What do you like best about the product?
Decent product. I like the case management and access level control.
What do you dislike about the product?
N/a maybe some lag if lots of things are happening in our instance at the same time
What problems is the product solving and how is that benefiting you?
We can track our tickets and responses
All internal requests supported in one place
What do you like best about the product?
Are users and salesforce able to similar request from a relevant
What do you dislike about the product?
Time consuming to build and manage workflow
What problems is the product solving and how is that benefiting you?
Centralizes all internal request
Great for Support Teams
What do you like best about the product?
Service Cloud has all the built in features to help Support teams succeed and close cases more efficiently & effectively.
What do you dislike about the product?
Like any Salesforce product, there can be a learning curve. But with the right team & skillsets that can be easily overcome.
What problems is the product solving and how is that benefiting you?
Helps surface the right data at the right time during case management, to improve case to close times.
Service clouud
What do you like best about the product?
The automation and integration capabilities help enhance the customer.
What do you dislike about the product?
The high cost to implement for customers.
What problems is the product solving and how is that benefiting you?
Reduced cost through improved customer support resulting in a better customer experience.
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