Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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Simply the best
What do you like best about the product?
Seemless integration with all Salesforce products and the number of externals apps we can connect
What do you dislike about the product?
The limitations of the Salesforce platform like number of formula fields and the standard Salesforce reporting is poor
What problems is the product solving and how is that benefiting you?
It allow our company to continue offering customer success plans and support plans with great SLA improving our TSAs efficiency
So helpful in every day work
What do you like best about the product?
The AI agent help in the daily topic. The hints and the easy data flow from other platforms
What do you dislike about the product?
Sometimes you should learn in deep to do some small things. Takes time
What problems is the product solving and how is that benefiting you?
The client case resolution
Service Cloud is in a class by itself
What do you like best about the product?
Service Cloud enables agents to access all relevant customer data while interacting with customers in any channel.
What do you dislike about the product?
Newer features are often not very well documented
What problems is the product solving and how is that benefiting you?
The ability to see and interact with all a customer's activity across all channels in one place is a huge benefit.
Service Cloud Rocks
What do you like best about the product?
I love how service cloud helps my users connect with our customers. This helps us take our business to the next level
What do you dislike about the product?
I dislike that there is some additional training that is needed for users to utilize this
What problems is the product solving and how is that benefiting you?
It is helping us keep a centralized location for our team to be able to help our customers.
Service cloud is the best to solve the customer problems
What do you like best about the product?
Solving cases. More cases can be solved within less time
What do you dislike about the product?
Need to be more accurate on the prompts.
What problems is the product solving and how is that benefiting you?
Solving customers questions
Best partner to deliver exceptional customer experience
What do you like best about the product?
Service cloud has all we need to make our customer happy, our teams efficient and our Company profitable. Ai, process automation, 360 view, and we dont have to be tech expert to use it !
What do you dislike about the product?
Basically nothing - im just frustrated sometimes we did not get it sooner
What problems is the product solving and how is that benefiting you?
Case management efficiency, knowledge management, first call résolution
Keeps everything in 1 place
What do you like best about the product?
Everything in one place means that my agents can do everything without multiple systems
What do you dislike about the product?
The cost is rather pricey so can not give the whole business a licence
What problems is the product solving and how is that benefiting you?
Visibility to everything
Case Management is excellent
What do you like best about the product?
Service cloud provides the best case management platform for our customers and our customer service team
What do you dislike about the product?
I wish the case functionality was available for other objects inside salesforce
What problems is the product solving and how is that benefiting you?
Service cloud in case management allows our team to track issues related to our accounts and contacts and provide insight on how to prevent future issues from happening
We love using sales cloud!
What do you like best about the product?
All of our data is now in one place so it is easy to find information quickly.
What do you dislike about the product?
Sometimes the views are different and we can't find the sales data for a customer 360
What problems is the product solving and how is that benefiting you?
It helps us have a more standardized approach.
Simplify Customer Calls
What do you like best about the product?
Ability to toggle between tabs in Salesforce.
What do you dislike about the product?
Additional training for Sales cloud users.
What problems is the product solving and how is that benefiting you?
Allowing users to investigate customer complaints.
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