Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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Service cloud user for 5 years
What do you like best about the product?
Case management is remarkably easy for my small team
What do you dislike about the product?
Case comments full functionality can be a bit tricky
What problems is the product solving and how is that benefiting you?
Client pipelining
Great tool for service
What do you like best about the product?
Chat, case management , reporting and dashboards
What do you dislike about the product?
Chat tool keeps changing and I've had to implement it over and over again
What problems is the product solving and how is that benefiting you?
Helping students with issues they are having with their courses and providing the ability to provide answers in a timely manner
Customer service success using service cloud
What do you like best about the product?
Service cloud has been extremely helpful for service teams. Case management, chatbots , Omni channel etc. are amazing at what they do.
What do you dislike about the product?
The plethora of products within service could is overwhelming to know and use.
What problems is the product solving and how is that benefiting you?
Service cloud has helped transform the customer service for our firm.
Working with CRM each day
What do you like best about the product?
the wide variety of customer businesses we can provide as Salesforce Partner (Certinia) with CRM
What do you dislike about the product?
Sometimes it is difficult to resolve issue of customer customizations after some upgrades
What problems is the product solving and how is that benefiting you?
With each upgrade, it improves the products that can be offered to customers as a SF partner
Customer service game changer
What do you like best about the product?
The way we can assist our customers all around with streamlines case review to never miss a service to our end customers.
What do you dislike about the product?
We didn't do the best job on deployment so it seems tough to undo some of those deployments.
What problems is the product solving and how is that benefiting you?
The single source of truth for all issues related to our customer.
Awesome
What do you like best about the product?
Case management process and how to handle and create cases
What do you dislike about the product?
None service cloud handles all the service functionality accurately
What problems is the product solving and how is that benefiting you?
Complaint management
Solid service case management with deep integrations
What do you like best about the product?
I love how exstensible it is. It can be integrated with erp, and other systems. Enabling agents to see where in the manufacturing or shipp process the he item is!
What do you dislike about the product?
Can be difficult to customize when the needs don't align with how Salesforce expects / wants you to customize things.
What problems is the product solving and how is that benefiting you?
Contact center and customer service
Great crm!
What do you like best about the product?
Business can all work on a single platform to improve experience!
What do you dislike about the product?
So many features we can implement , too little time
What problems is the product solving and how is that benefiting you?
Being able to see all activities related to that customer on one platform
Service cloud has a lot of us to close and resolve thousands of cases using a streamlined approach
What do you like best about the product?
I really love service cloud because it has allowed us to utilize cases within our company and provide a very strategic and streamlined approach to resolving customer issues.
What do you dislike about the product?
The issue isn't specific to service cloud it's mainly an issue with how the work was set up by the original salesforce admin.
What problems is the product solving and how is that benefiting you?
We have had the problem with not being able to track how we are resolving cases in a streamlined and a very well structured format. Service cloud has resolved this issue by allowing us to create a streamline approach when trying to create and resolve cases as well as being able to Use Omni channel to resolve cases via chat with customers.
Service cloud review
What do you like best about the product?
Service cloud is seamless and great for collaboration and cross team communication. Always reliable and easy to use! Customizability is also great!
What do you dislike about the product?
Sometimes setup and configuration can be quite complex or confusing. But I also am not an implementer so that could just be me
What problems is the product solving and how is that benefiting you?
Customer support, easy communication and documentation all in one area
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