Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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External reviews are not included in the AWS star rating for the product.
Great experience
What do you like best about the product?
User friendly and easily configured with the help of trailhead
What do you dislike about the product?
So far had a great experience and nothing to dislike
What problems is the product solving and how is that benefiting you?
Helping for customers to easily contact
Great product
What do you like best about the product?
It modernizes call center operations with si
What do you dislike about the product?
It does require customization and integration
What problems is the product solving and how is that benefiting you?
It makes call center more productive
Human decisions at machine speed
What do you like best about the product?
Service Cloud is extremely valuable for our team. It categorizes the high volume of requests we receive daily so that they can be tended to most effectively.
What do you dislike about the product?
Duplicate contacts cause challenges for automated record association.
What problems is the product solving and how is that benefiting you?
It helps categorize requests so that they reach the necessary individuals.
Service cloud is a must for enterprise
What do you like best about the product?
It makes the process of communicating with the team members and external customers easier
What do you dislike about the product?
It does take some technical experience to get it up
What problems is the product solving and how is that benefiting you?
Customer service
Working on creating a client experience with service
What do you like best about the product?
I am implementing and have been working on getting service set up. I am having issues figuring it all out. But I think when I do it will be a great fit.
What do you dislike about the product?
Complexity because service hasn't been used in our setup yet and trying to figure out how it will best work in our financial service experience site.
What problems is the product solving and how is that benefiting you?
Communicating outside of just using telephone
Service Cloud Evaluation in Communications Industry
What do you like best about the product?
Service Cloud has all the customer touchpoints and data to the organization so that service agents can provide the best recommendations and the course of actions for the customers.
What do you dislike about the product?
Salesforce license model and cost is confusing and is hard to gauge the TCO upfront.
What problems is the product solving and how is that benefiting you?
Total customer data and information and Service Cloud provides excellent recommendation and NBA
Service cloud review
What do you like best about the product?
Service cloud features for our service field experts
What do you dislike about the product?
There is nothing specific that I dislike about it.
What problems is the product solving and how is that benefiting you?
Streamline business processes
Outstanding
What do you like best about the product?
Build on same platform as all my sales data. Makes implementing customer success programs quick and easy.
What do you dislike about the product?
I can not think of any downsides to Service Cloud.
What problems is the product solving and how is that benefiting you?
Interacting with customers and customer data internally
Service Cloud is the best
What do you like best about the product?
It's allow you to set up the service process for your company extremely fast. Give you access to most advanced technologi that your customers and your employees will love
What do you dislike about the product?
Salesforce Service Cloud requires to have in your team highly skilled and knowledgeable service cloud specialist
What problems is the product solving and how is that benefiting you?
It's the one structured place to store my knowledge base
Service cloud experience
What do you like best about the product?
Case management
Omni channel
Field service
Knowledge article
Omni channel
Field service
Knowledge article
What do you dislike about the product?
Nothing
It the best prodicts for sergice management
It the best prodicts for sergice management
What problems is the product solving and how is that benefiting you?
Service cloud redice the case resolutions timelines
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