Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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It is great product
What do you like best about the product?
Omni channel, case management, contact center
What do you dislike about the product?
Limitation of Salesforce service cloud featurss
What problems is the product solving and how is that benefiting you?
To process the service requests
A must have in the era of self service
What do you like best about the product?
Salesforce Service Cloud is a powerful tool for managing customer support. I love its intuitive interface, robust automation features, and seamless integration with other Salesforce products, which streamline case management and improve customer satisfaction. The reporting and analytics tools are also top-notch, providing valuable insights.
What do you dislike about the product?
the platform can be a bit overwhelming for new users, and customization can get complex without technical expertise. Additionally, the pricing can be steep for small businesses.
What problems is the product solving and how is that benefiting you?
Handling growing number of cases
Service cloud, Bridges, the gap between our manufacturing and customers
What do you like best about the product?
Service cloud has replaced archaic systems that were mostly done in Europe. The agents have embraced it and welcome new tools to make things better. We have enhanced it with dashboards, reporting, Einstein analytics, and now we are imp voice for telephony. Service cloud metrics allow us to track where our customers are being serviced and the quality we are giving them
What do you dislike about the product?
Service cloud can be slightly limiting in that additions to the product usually require additional licenses and functionality. Some of our agents take to the standard features and some look for improvements. Once we have the implemented, I suspect that the metrics for all communication channels will help tie all the information together.
What problems is the product solving and how is that benefiting you?
Service cloud, solves the problem of having different systems, recording different problems. Instead of some coming in through ERP, some individually through email and phone, we now have features automating the tracking of all of that in our service cloud.
Excellent data platform!
What do you like best about the product?
It is extremely helpful to use with our customers.
What do you dislike about the product?
Email to case could be more robust in terms of creating flows automations.
What problems is the product solving and how is that benefiting you?
Email to case
Informative
What do you like best about the product?
Easy of reporting and case management and skilled based routing
What do you dislike about the product?
Not enough skill based routing parameters
What problems is the product solving and how is that benefiting you?
Effective customer service. Compliant managment.
Business Systems Analyst
What do you like best about the product?
I like how our customer data is at single place plus how are we supporting them through cases to fix their problem snd also get the data of it
What do you dislike about the product?
Sometimes there is a limit to history track the fields on the object which I dislike about it
What problems is the product solving and how is that benefiting you?
Fixing all our customer issues through cases and aldo selling our service products
Engagement tool with external partners
What do you like best about the product?
Very efficient and reliable way to build and monitor business real with external partners . Huge benefit its integration with other Salesforce clouds and aggressive roadmap to improve business.
What do you dislike about the product?
The pricing a little steep but WYSIWYG. More integrations out of the box with other tools would be great.
What problems is the product solving and how is that benefiting you?
Connecting with developer communities
Service cloud is great
What do you like best about the product?
Case management and tracking, keeping requests organized and prioritized in the right order
What do you dislike about the product?
More AI support for the Seevoce agents, more intuitive navigation
What problems is the product solving and how is that benefiting you?
Organizing and tracking requests
SF service cloud - cutting edge
What do you like best about the product?
The Salesforce service cloud allows users to be more efficient and collaborate with colleagues for the best solution
What do you dislike about the product?
Learning how to customize it for your org can be challenging, not a SF issue
What problems is the product solving and how is that benefiting you?
Allows customers to self serve in resolving their issues
Service cloud at brenntag
What do you like best about the product?
I like the way we can utilize the service cloud to interact with customers and supply our partners.
What do you dislike about the product?
To be honest, for brenntag, there is not much i dislike. Its very help as we scale. P
What problems is the product solving and how is that benefiting you?
We utilize service cloud for adaptibility and customer service team efficiency.
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