Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Great CX Experience with Service Cloud
What do you like best about the product?
Service Cloud is quick and intuitive to deploy and instantly see positive changes in customer service.
What do you dislike about the product?
It would be dishonest to comment on anything negative - all positive feelings!
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to track agents' progress and productivity and to connect the customer 360 with sales and marketing.
Customer journey and experience manager
What do you like best about the product?
Integration of all service apps and data to create unified profile
What do you dislike about the product?
Interface and hidden icons
And operational ability
And operational ability
What problems is the product solving and how is that benefiting you?
Customer communication management
Keep customer issues innline
What do you like best about the product?
Service cloud offers a dynamic and adaptive platform to keep your service departments in order and give your customers the best experience, even with the most junior agents.
What do you dislike about the product?
It can be challenging to manage different processes and respect the limit for Salesforce
What problems is the product solving and how is that benefiting you?
Service allows us to track issues and provide consistent quality of service and responses
Great product!
What do you like best about the product?
I love how service cloud is connected to all my customer data, and I have the ability to have a service community where our team can answer questions quickly.
What do you dislike about the product?
There aren't any downsides I've ran into!
What problems is the product solving and how is that benefiting you?
We are solving the ability to have customers quickly log issues about their project so they can be resolved.
Service Platform that doesn’t need a lot of servicing
What do you like best about the product?
Very moldable to any companies needs, so many different integrations that can really create a solution that brings service process to Modern functionality
What do you dislike about the product?
Some of the partner clouds and licensing should be clarified and better solution should be offered, specifically with better options
What problems is the product solving and how is that benefiting you?
Much better reporting, wish it product is better information, and our dealer community up-to-date information on case status and average closed
Service Cloud
What do you like best about the product?
Everything is available in one screen agents are highly productive
What do you dislike about the product?
Nothing this is a great product which helps us to maintain our CSAT
What problems is the product solving and how is that benefiting you?
Case management and knowledge article
Service cloud admin of greatness
What do you like best about the product?
The service console and the best way to navigate
What do you dislike about the product?
Nothing it's perfect as of right now and can't wait for agent AI
What problems is the product solving and how is that benefiting you?
We are solving a hotline phone calls to create support tickets to then turn those into knowledge base articals and eventually do self service for our dealers through the partner community
Service Cloud transformation
What do you like best about the product?
The agent assists with case management and AI capabilities.
What do you dislike about the product?
Not enough out-of-the-box automation for solving problems
What problems is the product solving and how is that benefiting you?
How to Increase Productivity
Increasing productivity involves several strategies that can help you manage your time and tasks more effectively. Here are some tips:
- Set Clear Goals: Define what you want to achieve and break it down into manageable tasks.
- Prioritize Tasks: Use a priority matrix to focus on tasks that are urgent and important.
- Eliminate Distractions: Identify what distracts you and find ways to minimize these interruptions.
- Use Productivity Tools: Utilize apps and tools that can help you organize your tasks and time.
- Take Regular Breaks: Implement techniques like the Pomodoro Technique to maintain focus and avoid burnout.
- Review and Reflect: At the end of the day, review what you have accomplished and plan for the next day.
By implementing these strategies, you can enhance your productivity and achieve your goals more efficiently.
Powerful service automation platform
What do you like best about the product?
Service Cloud is one of my favorite Salesforce products. It can scale from small service teams with simple needs to large call centers with complex multi-channel case routing.
What do you dislike about the product?
This is likely going to change with AgentForce but configuring chat bots can be a bit cumbersome at the moment.
What problems is the product solving and how is that benefiting you?
It's making my larger clients' service agents more productive and helps my smaller ones implement formal service processes.
Service cloud
What do you like best about the product?
We love the case and knowledge features including the article recommendations
What do you dislike about the product?
We really do find great value in Service Cloud
What problems is the product solving and how is that benefiting you?
It is helpful to create a unified platform and ease of use
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