Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
from
and
External reviews are not included in the AWS star rating for the product.
New vision
What do you like best about the product?
I think that the service cloud is an amazing tool. We attended a session at Dreamforce today and the vision and potential is endless to ensure that our employees and customers can benefit from this technology
What do you dislike about the product?
I do not personally dislike anything about service cloud right now
What problems is the product solving and how is that benefiting you?
Retaining all of the right information to service our customers timely
Great and super imformative
What do you like best about the product?
The ease and convenience of the platform
What do you dislike about the product?
Minor latency at times but at times due to multiple apps
What problems is the product solving and how is that benefiting you?
Ease of data translation and view in one paltform
Executive Director
What do you like best about the product?
Easy access and a smart solution for virtual data management!
What do you dislike about the product?
Nothing as we're a relatively new adopter of the product.
What problems is the product solving and how is that benefiting you?
Help desk and workflow
Love service cloud
What do you like best about the product?
The customization capabilities as well as capability is awesome
What do you dislike about the product?
In a large environment, keeping up with source code can be a challenge, making deployment for environment to environment hard.
What problems is the product solving and how is that benefiting you?
Internal collaboration
We are using service clous
What do you like best about the product?
Powerful platform,very easy to use. Less coding
What do you dislike about the product?
The only concern is subscription is expensive
What problems is the product solving and how is that benefiting you?
Easy to contact get knowledge
Service cloud is collaborative and scalable
What do you like best about the product?
Enterprise, able to be distinct and scalable
What do you dislike about the product?
Not so easy to provide a tailored personalised service
What problems is the product solving and how is that benefiting you?
Keeping an enterprise business process
Service Cloud
What do you like best about the product?
Service Cloud allows our teams to collaborate internally in efficient manner providing proper context to team members.
What do you dislike about the product?
Sometimes customizing the application can prove difficult
What problems is the product solving and how is that benefiting you?
Internal collaboration
What do i like most about service cloud
What do you like best about the product?
Salesforce Service Cloud excels at providing a unified platform for customer support. The ability to track and manage cases efficiently across multiple channels is a game-changer. I also appreciate the automation features, like workflows and macros, which streamline routine tasks and improve response times. The integration with knowledge management helps our team resolve issues faster, ensuring a better customer experience overall.
What do you dislike about the product?
The initial setup and customization of Salesforce Service Cloud can be time-consuming, especially for more complex workflows. Additionally, some of the advanced features may require additional training to fully utilize, which can slow down the onboarding process for new team members.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps us manage customer support cases more efficiently by consolidating all interactions into a single platform. It enables us to handle inquiries from multiple channels—email, chat, and phone—in one place, improving response times. The automation of case assignments and workflows reduces manual effort, allowing our team to focus on resolving issues quickly. This has led to higher customer satisfaction and a more streamlined support process.
It service cloud
What do you like best about the product?
The ability to see live info and get actual feedback from the field
What do you dislike about the product?
The development time can take a while to implement it can take a bit to integrate
What problems is the product solving and how is that benefiting you?
The ability to get data along with real time images of a project
Just great experience with service cloud
What do you like best about the product?
The ability to keep up with case management
What do you dislike about the product?
Activity management can definitely improve
What problems is the product solving and how is that benefiting you?
No way we can keep up with cases without service cloud
showing 2,921 - 2,930