Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Service for Virtual Support
What do you like best about the product?
Ease of routing to agents and compiling customer data from multiple international for historical tracking
What do you dislike about the product?
The business owners struggle with understanding configurations to set up effectively users out of the gate.
What problems is the product solving and how is that benefiting you?
Customer knowledge about products and support for trailers to be trained on features
Service Cloud for FIs
What do you like best about the product?
Love the combination of the console app so we can work multiple items at a time and Omni Channel skill based routing so we can get the right work to the right team member who has the skills to resolve the work item.
What do you dislike about the product?
Omni Channel skill based routing doesn't keep your place in the queue when a work item is placed back in the queue. The platform is also lacking an abscence management solution.
What problems is the product solving and how is that benefiting you?
Helps get the right work to the right team member.
Forward thinking!
What do you like best about the product?
Our company has build an AskMe platform to help our agents interact with customers.
What do you dislike about the product?
Admin struggles with some of the specialty fields that are unique to our org
What problems is the product solving and how is that benefiting you?
Helping organize our customers
Excellent
What do you like best about the product?
Rich customer experience including case management and email messaging
What do you dislike about the product?
Governance limits keeps exhausting and sometimes the UI feels exhaustive
What problems is the product solving and how is that benefiting you?
Case management and order management
Service Cloud is awesome!!
What do you like best about the product?
The integration with FSC for financial services.
What do you dislike about the product?
I dislike the limited documentation available when integrating with tools like OmniStudio.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to provide better customer service to our customers through usage of objects like cases.
Expanding my Horizons with Service Cloud
What do you like best about the product?
Ability to give and share information with agents and customers.
What do you dislike about the product?
Unable to have live, on the fly communication.
What problems is the product solving and how is that benefiting you?
Quick and easy to use responses
One-stop shop for customer service data
What do you like best about the product?
Combining Servide Cloud and Sales Cloud allows our organization to get a holistic view of customer interactions pre- and post-sales
What do you dislike about the product?
Effort to migrate existing data from Zendesk to Service Cloud
What problems is the product solving and how is that benefiting you?
Having a holistic view of customer interaction with my company within one platform
Great product for case management
What do you like best about the product?
Helps consolidate customer requests into a single platform
What do you dislike about the product?
I need help to customize the application.
What problems is the product solving and how is that benefiting you?
Helping route messages to right team members
Manage support and projects
What do you like best about the product?
It's very flexible, it's possible to adjust the application to be tailored to our business processs. It's robust and easy to use.
What do you dislike about the product?
Sometimes it's complex to customize and requires to many clicks to setup.
What problems is the product solving and how is that benefiting you?
Reduce the efforts to solve the customer requests, manage the productivity of the team, ensure that customers requests are responded.
Amazing product, increases service reps productivity
What do you like best about the product?
Omichannel routing, latest features, flexibility to support
What do you dislike about the product?
Its a bit expensive, performance limitations
What problems is the product solving and how is that benefiting you?
Team collaboration, agents feel more productive
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