Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Working on creating a client experience with service
What do you like best about the product?
I am implementing and have been working on getting service set up. I am having issues figuring it all out. But I think when I do it will be a great fit.
What do you dislike about the product?
Complexity because service hasn't been used in our setup yet and trying to figure out how it will best work in our financial service experience site.
What problems is the product solving and how is that benefiting you?
Communicating outside of just using telephone
Service Cloud Evaluation in Communications Industry
What do you like best about the product?
Service Cloud has all the customer touchpoints and data to the organization so that service agents can provide the best recommendations and the course of actions for the customers.
What do you dislike about the product?
Salesforce license model and cost is confusing and is hard to gauge the TCO upfront.
What problems is the product solving and how is that benefiting you?
Total customer data and information and Service Cloud provides excellent recommendation and NBA
Service cloud review
What do you like best about the product?
Service cloud features for our service field experts
What do you dislike about the product?
There is nothing specific that I dislike about it.
What problems is the product solving and how is that benefiting you?
Streamline business processes
Outstanding
What do you like best about the product?
Build on same platform as all my sales data. Makes implementing customer success programs quick and easy.
What do you dislike about the product?
I can not think of any downsides to Service Cloud.
What problems is the product solving and how is that benefiting you?
Interacting with customers and customer data internally
Service Cloud is the best
What do you like best about the product?
It's allow you to set up the service process for your company extremely fast. Give you access to most advanced technologi that your customers and your employees will love
What do you dislike about the product?
Salesforce Service Cloud requires to have in your team highly skilled and knowledgeable service cloud specialist
What problems is the product solving and how is that benefiting you?
It's the one structured place to store my knowledge base
Service cloud experience
What do you like best about the product?
Case management
Omni channel
Field service
Knowledge article
Omni channel
Field service
Knowledge article
What do you dislike about the product?
Nothing
It the best prodicts for sergice management
It the best prodicts for sergice management
What problems is the product solving and how is that benefiting you?
Service cloud redice the case resolutions timelines
It is great product
What do you like best about the product?
Omni channel, case management, contact center
What do you dislike about the product?
Limitation of Salesforce service cloud featurss
What problems is the product solving and how is that benefiting you?
To process the service requests
A must have in the era of self service
What do you like best about the product?
Salesforce Service Cloud is a powerful tool for managing customer support. I love its intuitive interface, robust automation features, and seamless integration with other Salesforce products, which streamline case management and improve customer satisfaction. The reporting and analytics tools are also top-notch, providing valuable insights.
What do you dislike about the product?
the platform can be a bit overwhelming for new users, and customization can get complex without technical expertise. Additionally, the pricing can be steep for small businesses.
What problems is the product solving and how is that benefiting you?
Handling growing number of cases
Service cloud, Bridges, the gap between our manufacturing and customers
What do you like best about the product?
Service cloud has replaced archaic systems that were mostly done in Europe. The agents have embraced it and welcome new tools to make things better. We have enhanced it with dashboards, reporting, Einstein analytics, and now we are imp voice for telephony. Service cloud metrics allow us to track where our customers are being serviced and the quality we are giving them
What do you dislike about the product?
Service cloud can be slightly limiting in that additions to the product usually require additional licenses and functionality. Some of our agents take to the standard features and some look for improvements. Once we have the implemented, I suspect that the metrics for all communication channels will help tie all the information together.
What problems is the product solving and how is that benefiting you?
Service cloud, solves the problem of having different systems, recording different problems. Instead of some coming in through ERP, some individually through email and phone, we now have features automating the tracking of all of that in our service cloud.
Excellent data platform!
What do you like best about the product?
It is extremely helpful to use with our customers.
What do you dislike about the product?
Email to case could be more robust in terms of creating flows automations.
What problems is the product solving and how is that benefiting you?
Email to case
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