Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Transformed our support services
What do you like best about the product?
We had a siloed support service that was only accessible to our support staff. Integrating Service Cloud allowed us to bring our support data into a platform that the rest of our company uses and transformed the way we are able to support our customers
What do you dislike about the product?
Sometimes the level of customization makes utilization difficult for our exact use case
What problems is the product solving and how is that benefiting you?
It provides our customers with a support portal where they can find self help documentation as well as create tickets to work directly with our internal support staff
Been using service cloud for more than 10 years.
What do you like best about the product?
We love being able to have all coustom interaction data in one place. Our service agents love being able to use Omni channel to get diverse types of work.
What do you dislike about the product?
We are concerned about our upcoming transition from Chat to MIAW.
What problems is the product solving and how is that benefiting you?
Case management
Service Cloud
What do you like best about the product?
Ability to integrate or support into our sales platform for full customer views
What do you dislike about the product?
Push back on learning curve from support
What problems is the product solving and how is that benefiting you?
Connecting our support and sales departments so both departments can see what's going on with each customer
Experience with Service Cloud
What do you like best about the product?
The ease of attending to customer incidents
What do you dislike about the product?
Really everything is friendly but maybe a bit the cost
What problems is the product solving and how is that benefiting you?
Usability of the tool and how to
Use it
Use it
SalesForce Service Cloud is amazing
What do you like best about the product?
The demos of service cloud have been truly amazing. It is incredible what can be done on the platform and with AI. Highly recommend a demo.
What do you dislike about the product?
Nothing to dislike except the costs, but that is part of the whole package expectation
What problems is the product solving and how is that benefiting you?
Customer service
Global director of commercial systems
What do you like best about the product?
Ease of setup and configure and customize
What do you dislike about the product?
Nothing yet. Loving it all so far. Time will tell.
What problems is the product solving and how is that benefiting you?
Customer inquiries visible to leadership to improve turn times
Best tool for service
What do you like best about the product?
Service cloud is the best software for handling cases. It incorporates AI, knowledge base and omni channel technology for our fan relations representatives to solve cases quickly.
What do you dislike about the product?
Additional add ons cost extra. The price can add up quickly.
What problems is the product solving and how is that benefiting you?
Service cloud is the sole platform we use to handle cases for all of our events with can reach 20,000 attendees
I love salesforce
What do you like best about the product?
Great customer care solution and best service
What do you dislike about the product?
Omni routing customization for custom solution
What problems is the product solving and how is that benefiting you?
Great tracking and great customer service
Case management
What do you like best about the product?
Service Cloud enables agents to manage and track customer cases efficiently. It provides a unified view of customer interactions, allowing agents to resolve issues quickly.
What do you dislike about the product?
Expensive when it comes to service cloud licensing
What problems is the product solving and how is that benefiting you?
Effecting managing cases
Case management using Service Cloud
What do you like best about the product?
Customer 360 degrees and personalized answers
What do you dislike about the product?
Email integration is improving over years
What problems is the product solving and how is that benefiting you?
Customer 360
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