Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Informative
What do you like best about the product?
Easy of reporting and case management and skilled based routing
What do you dislike about the product?
Not enough skill based routing parameters
What problems is the product solving and how is that benefiting you?
Effective customer service. Compliant managment.
Business Systems Analyst
What do you like best about the product?
I like how our customer data is at single place plus how are we supporting them through cases to fix their problem snd also get the data of it
What do you dislike about the product?
Sometimes there is a limit to history track the fields on the object which I dislike about it
What problems is the product solving and how is that benefiting you?
Fixing all our customer issues through cases and aldo selling our service products
Engagement tool with external partners
What do you like best about the product?
Very efficient and reliable way to build and monitor business real with external partners . Huge benefit its integration with other Salesforce clouds and aggressive roadmap to improve business.
What do you dislike about the product?
The pricing a little steep but WYSIWYG. More integrations out of the box with other tools would be great.
What problems is the product solving and how is that benefiting you?
Connecting with developer communities
Service cloud is great
What do you like best about the product?
Case management and tracking, keeping requests organized and prioritized in the right order
What do you dislike about the product?
More AI support for the Seevoce agents, more intuitive navigation
What problems is the product solving and how is that benefiting you?
Organizing and tracking requests
SF service cloud - cutting edge
What do you like best about the product?
The Salesforce service cloud allows users to be more efficient and collaborate with colleagues for the best solution
What do you dislike about the product?
Learning how to customize it for your org can be challenging, not a SF issue
What problems is the product solving and how is that benefiting you?
Allows customers to self serve in resolving their issues
Service cloud at brenntag
What do you like best about the product?
I like the way we can utilize the service cloud to interact with customers and supply our partners.
What do you dislike about the product?
To be honest, for brenntag, there is not much i dislike. Its very help as we scale. P
What problems is the product solving and how is that benefiting you?
We utilize service cloud for adaptibility and customer service team efficiency.
Service for Virtual Support
What do you like best about the product?
Ease of routing to agents and compiling customer data from multiple international for historical tracking
What do you dislike about the product?
The business owners struggle with understanding configurations to set up effectively users out of the gate.
What problems is the product solving and how is that benefiting you?
Customer knowledge about products and support for trailers to be trained on features
Service Cloud for FIs
What do you like best about the product?
Love the combination of the console app so we can work multiple items at a time and Omni Channel skill based routing so we can get the right work to the right team member who has the skills to resolve the work item.
What do you dislike about the product?
Omni Channel skill based routing doesn't keep your place in the queue when a work item is placed back in the queue. The platform is also lacking an abscence management solution.
What problems is the product solving and how is that benefiting you?
Helps get the right work to the right team member.
Forward thinking!
What do you like best about the product?
Our company has build an AskMe platform to help our agents interact with customers.
What do you dislike about the product?
Admin struggles with some of the specialty fields that are unique to our org
What problems is the product solving and how is that benefiting you?
Helping organize our customers
Excellent
What do you like best about the product?
Rich customer experience including case management and email messaging
What do you dislike about the product?
Governance limits keeps exhausting and sometimes the UI feels exhaustive
What problems is the product solving and how is that benefiting you?
Case management and order management
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