Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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Lakshmana experience about Service Cloud
What do you like best about the product?
Creating cases and workfloe is best in Serivce cloud
What do you dislike about the product?
Salesforce can simplify the workflow mechanism
What problems is the product solving and how is that benefiting you?
Helpful to solve customer queries
Removed team from old legacy email system
What do you like best about the product?
I love the email-to-case feature in Salesforce. It helps me collect all data for better reporting and keeps my agents experience all in one place.
What do you dislike about the product?
That you can not color code certain fields
What problems is the product solving and how is that benefiting you?
It is supporting our corporate customers and travel agents with multiple communication channels
Principle Salesforce Architect
What do you like best about the product?
Service cloud as part if Health Cloud is integral to us enabling our members to be as healthy as possible
What do you dislike about the product?
It would be better if you supported MD Azure for things like OCR
What problems is the product solving and how is that benefiting you?
Help sicker members become healthier. Answer questions from brokers and providers
Community cloud
What do you like best about the product?
We use Salesforce communities for new hire documentation's and our company processes and for ticket submissions across the globe
What do you dislike about the product?
I think the pricing can be complex if we have ti add up more features specific to service cloud like bots live agents etc
What problems is the product solving and how is that benefiting you?
Mostly for case management and hosting our intranet documents
Good
What do you like best about the product?
It's easy for service people to solve cases
What do you dislike about the product?
More enhanced features are needed - also I haven't not explored ai yet
What problems is the product solving and how is that benefiting you?
Solving issues does service
Great product
What do you like best about the product?
How simple it is to use as well as Omni channel
What do you dislike about the product?
Outdated look and feel for a cloud based product
What problems is the product solving and how is that benefiting you?
Service cloud helps us handle internal and external case management
Makes my job much easier!
What do you like best about the product?
We are able to connect our organization's data with our call center, so representatives are able to connect with our data, and we are able to review every interaction they have with our customers.
What do you dislike about the product?
None so far! I've been in my position for years, from Classic to Lightning. We are in the process of integrating even more features, which is very exciting.
What problems is the product solving and how is that benefiting you?
We needed one place that various departments at our organization could use, as well as our call center vendor so everything is in one centralized location.
Amazing product
What do you like best about the product?
The product helps service professionals succeed.
What do you dislike about the product?
The hard work that is required to get it all to work well.
What problems is the product solving and how is that benefiting you?
Helps with tracking customer satisfation
Ecosystem allows us to build and deploy rapidly
What do you like best about the product?
We were able to build flows from out-of-the-box objects that "talk" with applications inside and outside Salesforce.
What do you dislike about the product?
It's licensing is expensive and we will spend even more as we deploy new capabilities around analytics and AI.
What problems is the product solving and how is that benefiting you?
We have a unified view off all the interactions happening across our service team. We start with information gathered via leads. We have everyone on the same page following the customer lifecycle for program fidelity and prompt support.
Solution Architect
What do you like best about the product?
Skill base case assignment how it saves time
What do you dislike about the product?
Nothing working very well for us and our clients
What problems is the product solving and how is that benefiting you?
Saving time and cost and increasing performance
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