Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud is awesome!!
What do you like best about the product?
The integration with FSC for financial services.
What do you dislike about the product?
I dislike the limited documentation available when integrating with tools like OmniStudio.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to provide better customer service to our customers through usage of objects like cases.
Expanding my Horizons with Service Cloud
What do you like best about the product?
Ability to give and share information with agents and customers.
What do you dislike about the product?
Unable to have live, on the fly communication.
What problems is the product solving and how is that benefiting you?
Quick and easy to use responses
One-stop shop for customer service data
What do you like best about the product?
Combining Servide Cloud and Sales Cloud allows our organization to get a holistic view of customer interactions pre- and post-sales
What do you dislike about the product?
Effort to migrate existing data from Zendesk to Service Cloud
What problems is the product solving and how is that benefiting you?
Having a holistic view of customer interaction with my company within one platform
Great product for case management
What do you like best about the product?
Helps consolidate customer requests into a single platform
What do you dislike about the product?
I need help to customize the application.
What problems is the product solving and how is that benefiting you?
Helping route messages to right team members
Manage support and projects
What do you like best about the product?
It's very flexible, it's possible to adjust the application to be tailored to our business processs. It's robust and easy to use.
What do you dislike about the product?
Sometimes it's complex to customize and requires to many clicks to setup.
What problems is the product solving and how is that benefiting you?
Reduce the efforts to solve the customer requests, manage the productivity of the team, ensure that customers requests are responded.
Amazing product, increases service reps productivity
What do you like best about the product?
Omichannel routing, latest features, flexibility to support
What do you dislike about the product?
Its a bit expensive, performance limitations
What problems is the product solving and how is that benefiting you?
Team collaboration, agents feel more productive
Serve your customers with ServiceCloud
What do you like best about the product?
Omni-Channel Routing - Distributes cases and chats to the right agent based on their skills and availability.
What do you dislike about the product?
High storage costs for orgs with person accounts enabled.
What problems is the product solving and how is that benefiting you?
With the help of Service Cloud, our agents are able to satisfy our customers and encourage them to return to the store.
Direct integration with your salesforce data is hard to beat
What do you like best about the product?
Being able to view your customer's social, direct communications and order history while in a call.
What do you dislike about the product?
Licensing for various types of staff can be confusing
What problems is the product solving and how is that benefiting you?
We are just getting started. It will replace our current member support site, Zendesk and our internal support desk as well. Getting all our data in one place is why we are migrating.
Great way to set up omni channel contact centre
What do you like best about the product?
Omnichannel and Einstein bots with Service Einstein
What do you dislike about the product?
Harder to integrate with other CTI like Amazon Connect and Twilo
What problems is the product solving and how is that benefiting you?
Contact Center agent makes more productive and increases customer satisfaction
Streamlined customer service.
What do you like best about the product?
The ability to track case resolution and to associate contacts with case histories. Collaborating internally on a case is easy both in and across departments.
What do you dislike about the product?
Case ownership by teams rather than individuals or ques is possible with case teams, but it took us a while to set it up. The learning curve is, likely, on us.
What problems is the product solving and how is that benefiting you?
It allows us to track what support teams are working on to recognize patterns and issues within our UX.
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