Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
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External reviews are not included in the AWS star rating for the product.
Finally able to give a total view in Salesforce
What do you like best about the product?
I like the ability to see all of our customers cases and opportunities in one place. The Einstein recommendations of Knowldege articles based off of case description has helped many of our customers help themselves.
What do you dislike about the product?
The milestone counter showing for our support techs. We also need to add automation to remind customers of cases in need of a response from them.
What problems is the product solving and how is that benefiting you?
Let's us give visibility on support usage to our CSM team to help leverage on renewals.
Ease of access
What do you like best about the product?
Simplicity and intuitive. Streamline activities
What do you dislike about the product?
Expensive so difficult to justify rolling out globally
What problems is the product solving and how is that benefiting you?
Standardized processes
Great outside in demos
What do you like best about the product?
Cross industry gives us a good r&d pipeline vs industry specific solutions
What do you dislike about the product?
Implementation requires heavy salesforce skill set which is hard to build internally
What problems is the product solving and how is that benefiting you?
Great service excellence with minimal variation and high floor.
Promoting next best actions
Promoting next best actions
Optimise services based on the best experiences
What do you like best about the product?
It allows service agents to be super productive and context aware
What do you dislike about the product?
The license cost could be more rationalised
What problems is the product solving and how is that benefiting you?
Personalised customer experiences
Best Service management product
What do you like best about the product?
So easy to manage services through this platform.
What do you dislike about the product?
Nothing to dislike, our customers love it.
What problems is the product solving and how is that benefiting you?
Helps to manage customer complaints seemlessly
Seamless and user friendly
What do you like best about the product?
Liked how seamless and intuitive it is. And how it integrates everything together.
What do you dislike about the product?
Can't think of anything at the moment, but thanks!
What problems is the product solving and how is that benefiting you?
Seamless integration and assistance of AI
Fantastic product
What do you like best about the product?
This has really helped drive consistency across our organization and streamline our customer service process
What do you dislike about the product?
It required us to expand our internal licensing
What problems is the product solving and how is that benefiting you?
Individual and therefore inconsistent responses and responses times
Salesforce Service Cloud - Best in class
What do you like best about the product?
Automating our entire service process...
What do you dislike about the product?
Nothing really............................
What problems is the product solving and how is that benefiting you?
Ensuring our customers get the access they need
One of the best service cloud features out there in the market
What do you like best about the product?
Really amazing features.. especially with the Einstein capabilities
What do you dislike about the product?
Setting up can be challenging. Understanding my org requirements becomes key here
What problems is the product solving and how is that benefiting you?
Customer support
It was great , product enable corrrect way to use service cloud
What do you like best about the product?
It helps to grow and provide service to the customer.
What do you dislike about the product?
Nothing much I dislike about the service cloud
What problems is the product solving and how is that benefiting you?
It's helping my agents to work efficiently
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