Agentforce Service
Salesforce, Inc.External reviews
6,985 reviews
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What do you like best about the product?
We love using Salesforce service cloud at our company - it has so many features to customize and truly helps us perform our jobs quickly and efficiently
What do you dislike about the product?
I do not dislike anything about service cloud
What problems is the product solving and how is that benefiting you?
Salesforce service cloud allows us to customize everything we need
Service for the real world
What do you like best about the product?
The extensibility to serve customers where and how they want to communicate.
What do you dislike about the product?
Integrations can be challenging and rquire specific expertise.
What problems is the product solving and how is that benefiting you?
It benefits clients when they can provide fast service to their customers. It allows for self-service as well as agent supported interactions.
Flexible way to solve customers demands
What do you like best about the product?
The flexibility to build different flows to be able to solve any type of problems my customers may have
What do you dislike about the product?
it's a bit complex to configure and get things organized
What problems is the product solving and how is that benefiting you?
Taking different types of requests and creating tailored flows for each type
Powerful tool for service team
What do you like best about the product?
Consolidating information and leveraging to help across company
What do you dislike about the product?
A lot of discipline is needed from entire team to use at the highest capability
What problems is the product solving and how is that benefiting you?
Relaying case information to rest of team who needs it
Setting up service cloud for agents
What do you like best about the product?
That we have several tools that let us build and customize what the customers need.
What do you dislike about the product?
At this moment everything that service cloud has fulfills all our clients needs.
What problems is the product solving and how is that benefiting you?
Maintain communication with the customers.
Really good
What do you like best about the product?
Helping my costumers to archieve success
What do you dislike about the product?
Some integrations are hard to make, a little confuse
What problems is the product solving and how is that benefiting you?
Centralizing my data about costumers and easing the calls
Customer interaction
What do you like best about the product?
Allows case management and queues. We use it to help customers resolve issues. It's integrated with sales cloud and provides a"an integrated view of customers
What do you dislike about the product?
Email limits and the communication to customers via email.
What problems is the product solving and how is that benefiting you?
Customer issues
Amazing experience and would recommend
What do you like best about the product?
Improves our customer satisfaction and agent efficiency
What do you dislike about the product?
Integration with others can be complicated
What problems is the product solving and how is that benefiting you?
Overall benefit is increased customer satisfaction
Salesforce service Cloud
What do you like best about the product?
Quick to setup and very powerful to customize
What do you dislike about the product?
The ease of use and low code can mean that a strategy and direction is needed to avoid building a complex and coupled workflow
What problems is the product solving and how is that benefiting you?
Getting key metrics and analytics
Top tool for your daily stuff
What do you like best about the product?
Salesforce Service Cloud is an incredibly powerful tool designed to enhance customer service operations. It offers a comprehensive suite of features that streamline and optimize the way businesses interact with their customers.
Key Features:
Case Management: Service Cloud allows for efficient case tracking and resolution. Agents can easily manage customer inquiries, ensuring that no issue goes unresolved.
Omni-Channel Routing: This feature ensures that customer queries are directed to the right agent at the right time, improving response times and customer satisfaction.
Knowledge Base: The integrated knowledge base helps agents quickly find solutions to common problems, reducing the time spent on each case and improving overall efficiency.
Service Analytics: With robust analytics tools, businesses can gain insights into their service operations, identifying areas for improvement and making data-driven decisions.
Automation: Service Cloud offers automation tools that handle routine tasks, freeing up agents to focus on more complex issues.
Key Features:
Case Management: Service Cloud allows for efficient case tracking and resolution. Agents can easily manage customer inquiries, ensuring that no issue goes unresolved.
Omni-Channel Routing: This feature ensures that customer queries are directed to the right agent at the right time, improving response times and customer satisfaction.
Knowledge Base: The integrated knowledge base helps agents quickly find solutions to common problems, reducing the time spent on each case and improving overall efficiency.
Service Analytics: With robust analytics tools, businesses can gain insights into their service operations, identifying areas for improvement and making data-driven decisions.
Automation: Service Cloud offers automation tools that handle routine tasks, freeing up agents to focus on more complex issues.
What do you dislike about the product?
Nothing, it is very helpful like this!!!
What problems is the product solving and how is that benefiting you?
Help the cliente every day
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